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Enterprise Support Engineer High Tech Jobs

793 found
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Cyberark

Enterprise Support Engineer

Israel, Petah Tikva
Details

Responsibilities:

  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
  • Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
  • Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
  • Participate in on-call rotation to provide 24/7 support for CyberArk's customers
  • Work directly with R&D teams

Requirements and Skills:

  • At least 3 years’ experience in Technical Support or a position of similar nature in a software company.
  • Capable of understanding the technical aspects of a complex system.
  • Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
  • Must have excellent communication skills and a passion for providing world-class service.
  • Experience of directly supporting enterprise-level customers.
  • Ability and desire to learn products and technologies.
  • Must be able to work independently as well as with others, as part of a domestic and international team.
  • Proven experience with Microsoft operating systems.
  • Excellent time management, decision making, prioritization and organization skills.
  • All communication, internal and external require high level of English.

An Advantage:

  • Familiarity with Cyberark products
  • Familiarity with Devops/SRE tools or methodologies.
  • Experience working with Linux or Unix Operating Systems.
  • Programming\Scripting languages.
  • Networks, Firewalls, Proxy servers, Sniffers, Web servers and Web applications.
  • Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP).
  • Experience of single sign on solutions (e.g. Shibboleth, ADFS).
  • Experience in Windows Clustering, Network Load Balancing, SAN technologies and disaster recovery.
  • Experience working directly with development.
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