

Share
: Python, Linux & Windows internals, Container Runtimes, Postgres, Redis, Kafka, AWS, GCP, Azure
On a typical day you’ll:These jobs might be a good fit

Share
You will manage a team of world-class researchers, work closely with product, engineering and go-to-market teams, and ensure our research remains cutting-edge, rigorous and impactful.
Key ResponsibilitiesThese jobs might be a good fit

Share
You’ll contribute to a high-impact codebase that scans, analyzes, and interprets complex Kubernetes configurations and behaviors at scale. This is a unique opportunity to shape the future of Orca’s KSPM product – owning core backend components, driving architectural improvements, and delivering features that address real-world customer needs.
: Python, Go, K8s APIs, SingleStore, Postgres, Redis, Kafka, AWS, GCP, Azure, ElasticSearch
On a typical day you’llThese jobs might be a good fit

Share
You’ll lead a group of talented senior engineers, providing both technical and people leadership while staying hands-on in design and implementation. Together, you’ll drive key architectural decisions and evolve our ingestion and processing layers to support real-time pipelines, improve observability, and enable greater horizontal scalability.
Our Stack:
What You’ll Do:These jobs might be a good fit

Share
As Product Team Lead - Platform, you’ll own the platform domain, focusing on foundational infrastructure, internal tooling, data, and extensibility that power our entire product ecosystem. You’ll collaborate with R&D, Data, Marketing, and Business teams to deliver scalable, high-impact capabilities. Above all, this role requires a deeply data-driven and technical mindset, combined with a strong hands-on approach, actively engaging in day-to-day product work, leveraging insights to guide strategy, track performance, and iterate with confidence.
These jobs might be a good fit

Share
Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Your Experience
Advantages
All your information will be kept confidential according to EEO guidelines.
These jobs might be a good fit

Share
Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.
Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.
Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.
Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time.
Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.
Advocate for customers internally to influence product roadmap, service improvements, and best practices.
Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate.
Your Experience
4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity
Proven experience building and executing customer engagement programs in an evolving organization.
Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value.
Experience managing escalations, balancing customer expectations, and negotiating successful resolutions.
Highly data-driven, with a focus on metrics, process adherence, and continuous improvement.
Ability to drive consistent engagement processes across a portfolio of customers.
Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders.
Team player with high integrity, accountability, and a customer-first mindset.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
These jobs might be a good fit

Share
: Python, Linux & Windows internals, Container Runtimes, Postgres, Redis, Kafka, AWS, GCP, Azure
On a typical day you’ll:These jobs might be a good fit