Director Customer Success jobs in Israel

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Responsibilities

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

• Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
• Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
• Hands-on experience with Google Workspace (G Suite).
• Service-oriented, patient, and able to work independently.
• Fast learner with a proactive attitude.
• Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
• Knowledge of Atlassian products – an advantage.
• Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
• Fluent in English.
• Good understanding of cloud environments – an advantage.

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

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We are seeking a highly skilled and experiencedto join our team. In this pivotal role, you will be responsible for driving the Transaction Monitoring domain, managing multiple global teams, overseeing daily Transaction Monitoring and Risk Operations, focusing on enhancement and automation of relevant processes and workflows across the organization. You will play a critical part in strengthening our Transaction Monitoring framework, ensuring operational efficiency, adhering to regulatory requirements and fostering a culture of cooperation, collaboration and continuous improvement within a rapidly evolving global fintech environment.

Responsibilities:

• Director of Transaction Monitoring is a senior-level role focused on overseeing the systems and processes that monitor financial transactions for suspicious activity, particularly in the context of anti-money laundering and counter terrorist financing (AML & CTF), fraud prevention, screening and other Compliance and Risk-related operational flows. This position requires a deep understanding of regulatory operational frameworks, strong analytical and leadership skills, to develop and oversee strategies to detect and prevent financial crime.
• Leading, managing, mentoring and motivating multiple transaction monitoring teams – overseeing the work of analysts, investigators, and other team members involved in monitoring and reporting suspicious activity. Ensure operational efficiency, effectiveness as well as meeting organizational KPIs and SLAs.
• Promote a culture of proactivity, efficiency, innovation and continuous learning within the risk and compliance functions.
• Developing and implementing transaction monitoring and screening strategies, including designing and refining systems and procedures to identify unusual or potentially fraudulent transactions. As well as leading the strategic design and implementation of enhanced and automated/AI-based risk operations processes and workflows, leveraging cutting-edge technologies and best practices.
• Analyzing transaction data and identifying trends – using data analysis techniques to identify patterns and anomalies that may indicate money laundering, fraud, or other financial crimes.
• Point for escalations and decision making in investigations and other daily tasks and efforts.
• Continuously monitor the performance, progress, and exposure of risk-related activities, ensuring the effective implementation of recommendations and remediation plan, and embrace an ongoing improvement framework.
• Provide expert support and guidance during internal and external audits and regulatory examinations, ensuring timely and accurate delivery of required documentation and information.
• Engage proactively with a wide range of internal stakeholders, including Product, Compliance, Risk, FinOps, AI, R&D, Sales, Customer Support to streamline risk operations and identify opportunities for cross-functional synergies.
• Support cross-company processes and ad-hock tasks.

• Bachelor’s degree from a recognised educational/academic institution.
• 7+ years of experience in Risk/Compliance operations, FinCrime Prevention, Transaction Monitoring (or equivalent fields) with a strong preference for experience within a global Financial/Fintech company related to card transactions.
• 5+ years of managerial experience (could be part of the 7+ years above; at least 3 of them in managing managers) in Risk/Compliance operations, FinCrime Prevention, Transaction Monitoring (or equivalent fields).
• Proven track record of successfully modernizing, enhancing, automating and documenting complex TM processes and workflows.
• Empathy, integrity, emotional agility, accountability, problem-solving skills.
• Data-oriented mindset with a strong analytical aptitude. Ability to grasp the “whole picture” while maintaining attention to small/gating details.
• Exceptional written and verbal English communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
• Self-motivated, outstanding inter-personal skills, with a demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships.
• Strong time management and project management skills; ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly self-motivated, driven, and independent, with a “can-do” approach and a hunger to continuously improve and move forward.
• Demonstrated creativity and self-confidence in problem-solving and proposing innovative solutions, “can-do” approach.
• The position is located in Israel, but involves significant engagement with global teams and challenges, hence global experience is strongly preferable.