Customer Support Care jobs in Israel

As a Customer Support Care role in Israel, you will be responsible for providing an excellent customer experience to customers from around the world. You will be expected to deliver high-quality customer service by responding to customer inquiries, resolving customer disputes, and addressing customer concerns in a prompt and professional manner. Additionally, you will need to regularly update customer information in the customer support database and have a thorough understanding of the company’s products and services. The ideal candidate will have excellent customer service skills, including clear communication, patience, and attentiveness. You will also need strong problem-solving and troubleshooting abilities, and the ability to work collaboratively with other team members. Expectations include: • Responses to customer inquiries in a timely manner, using a variety of platforms such as email and live chat • Address customer concerns and resolve disputes • Ensure customer satisfaction by providing accurate information and responding to customer complaints • Work collaboratively with the customer support team to ensure customer queries are resolved quickly • Make recommendations to improve customer experience • Maintain up-to-date customer information in the customer support database • Develop an understanding of the company’s products and services If you believe you possess the knowledge, balancing speed and accuracy to provide customers with a great customer service experience, Expoint is the perfect platform to showcase your skills. Join us to help bring the best customer experience to our customers and work in an innovative, team-oriented environment.