:

• Accountability for ongoing value delivered successful implementation
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
• Trusted advisor. Build strong and positive relationships with clients at various levels
• Act as the voice of customer within the company
• Actively lead renewal activities

Required Qualifications & Skills

• At least 3 years of experience as a Customer success/support or technical account manager for enterprise software or project manager for ERP/SFDC projects
• Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role
• Ability to handle high-pace sales processes and management of multiple customer accounts
• Experience in SAP (prefer) or Oracle software enterprise testing – Major advantage
• Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
• Business orientation and analytical thinking.
• The ability to work in a dynamic, cross-functional, team-based environment
• Ability to communicate with C level and procurement
• Fluent English
• Native Spanish – must
• Fluent English – Must