Key Responsibilities:

• Accountability for ongoing value delivered a successful implementation
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
• Be the Trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels
• Act as the voice of customers within the company
• Actively lead renewal activities
• Proactively drive projects with customers and/or internally

Required Qualifications & Skills

• At least 1 year of experience as a Customer Success or technical account manager for enterprise software or project manager preferably in a SaaS Ecosystem.
• Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role – Must.
• Ability to handle high-pace sales processes and management of multiple customer accounts
• Experience in SAP (preferred) or Oracle software – Must
• Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
• Business orientation and analytical thinking.
• The ability to work in a dynamic, cross-functional, team-based environment.
• Ability to communicate and manage Processes with C level and procurement.
• Native French – Must