Associate Technical Account Manager West jobs at Wiz in United States, Seattle

Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination.

WHAT YOU’LL DO

• Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.

• Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.

• Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)

• Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.

• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.

• Advocate for customer needs cross-functionally (i.e.. Product Management and Support).

• Offer insights regarding the availability of new features in Wiz.

• Facilitate escalations for more complex or technically challenging issues.

• Collaborate with Wiz Sales and Renewal teams to secure contract renewals.

• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

WHAT YOU’LL BRING

• 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).

• A willingness to learn both cloud and cyber security technologies.

• Understanding of cloud services, architectures, and security best practices.

• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.

• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.

• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

WHAT YOU’LL DO

• Provide technical and business-relevant feedback into Product Management based on field engagements to improve Wiz’s position and value messaging to prospects and clients.
• Collaborate with Wiz sales teams on strategic opportunities in demonstrating the business and technical value of the Wiz platform.
• Assist SEs and prospects during the POC process with advanced use cases, installation/deployment, and troubleshooting.
• Lead regular thought leadership sessions with the field teams sharing insights and approaches derived through customer engagement to improve our effectiveness in messaging and delivering value to prospective clients and existing customers.
• Assist in messaging and selling Wiz platform capabilities to prospects and customers.

WHAT YOU’LL BRING

• Strong technical background with a solid understanding of core IT, InfoSec, Cloud, and DevOps concepts.
• Proven skillset and experience with a career path focused on public cloud architecture (AWS, Azure, GCP).
• SME level knowledge of Kubernetes and containers with the ability to architect and troubleshoot complex environments.
• Ability to lead conversations focused at various audiences including technical, business, and executive level.
• Be passionate in regard to continuous self-improvement and learning to maintain technical leadership.
• Experience and ability to code and understand developer workflows. Git, CI/CD, helm, terraform etc

WHAT YOU’LL DO:

• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers
• Demonstrate ability to position and advise to CISO level executives with industry Point-of-View business insights; Continue to listen, build and grow executive relationships with customers
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values
• Align with Wiz partner ecosystem to optimize market opportunity
• Maintain accurate pipeline management with expert-level forecasting
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives

WHAT YOU’LL BRING

• 7+ years selling enterprise SaaS solutions in the cloud/security space
• Proficient in value-based solution selling, with a keen focus on delivering tangible business outcomes, ensuring alignment with end business value
• Proven track record of effective selling within the specific geographical territory listed
• Good standing relationships with previous sales operation teams
• Ability to build great internal partnerships with key business units and their stakeholders
• A consultative and professional approach to engaging with customers
• Must demonstrate proficiency in executing a formal sales process and possess familiarity with qualification frameworks
• A proven track record managing accounts in cloud or cybersecurity ecosystem to elevate the business
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to changing circumstances