Solutions Support Engineer Weekend 2nd Shift Us-apac jobs at Wiz in United States, Los Angeles

As aGrowth Solutions Engineer, you will be responsible for supporting our Growth customers (SMB/Commercial), reporting to theGrowth Solutions Engineering Manager. You will partner directly with regional account executives to help change our customers view and how they approach cloud security. You will be their trusted advisor for all matters related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve the maximum value from our solution.

WHAT YOU’LL DO

• Partner with the Growth sales team to provide technical leadership to our customers and prospective customers in conjunction with helping our team meet their quarterly sales targets.
• Provide presentations to our customers and prospective customers such as whiteboards, product demonstrations, slides, and proof of value outcomes.
• Help our customers and prospective customers build test plans for demonstrating the value of the Wiz platform in their environment.
• Learn new technology to articulate the value of Wiz to potential customers.
• Invest time in learning new product features, industry related developments, and broadening your overall technical skillset.

WHAT YOU’LL BRING

• 1+years experience working with SMB/Commercial customers
• Ability to deliver world class demonstrations and training experience to our potential customers.
• Confidence in a high-velocity technical sale.
• Familiarity with one or more Cloud technologies

• Knowledge of Cyber Security architecture and tooling.
• Exceptional written and verbal communication skills, with an emphasis on communicating complex technical issues to technical and non-technical audiences.
• Willingness to continuously learn.
• Critical, customer-first thinking.
• Familiarity with customer relationship management software, such as Salesforce

BONUS POINTS

• SaaS experience
• Familiarity with Infrastructure-as-Code

As a Solutions Support Engineer, you will be a part of a global team responsible foroutstanding technical support experience.In this role,when needed,

WHAT YOU'LL DO

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• This is a 2nd shift position and the schedule is Saturday - Wednesday, 7pm - 4am ET

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

NICE TO HAVE

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

andidates must meet EAR part 772 and ITAR 120.15 definition of aU.S. person(Any individual who is granted U.S. citizenship;any individual who is granted U.S. permanent residence (green card holder);any individual who is granted status as a “protected person”) and that tin the contiguous United States.

WHAT YOU’LL DO

• Provide technical and business-relevant feedback into Product Management based on field engagements to improve Wiz’s position and value messaging to prospects and clients.
• Collaborate with Wiz sales teams on strategic opportunities in demonstrating the business and technical value of the Wiz platform.
• Assist SEs and prospects during the POC process with advanced use cases, installation/deployment, and troubleshooting.
• Lead regular thought leadership sessions with the field teams sharing insights and approaches derived through customer engagement to improve our effectiveness in messaging and delivering value to prospective clients and existing customers.
• Assist in messaging and selling Wiz platform capabilities to prospects and customers.

WHAT YOU’LL BRING

• Strong technical background with a solid understanding of core IT, InfoSec, Cloud, and DevOps concepts.
• Proven skillset and experience with a career path focused on public cloud architecture (AWS, Azure, GCP).
• SME level knowledge of Kubernetes and containers with the ability to architect and troubleshoot complex environments.
• Ability to lead conversations focused at various audiences including technical, business, and executive level.
• Be passionate in regard to continuous self-improvement and learning to maintain technical leadership.
• Experience and ability to code and understand developer workflows. Git, CI/CD, helm, terraform etc

As a Solutions Support Engineer, you will be a part of a global team responsible foroutstanding technical support experience.In this role,when needed,

WHAT YOU'LL DO

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• This is a 2nd shift position and the schedule is Saturday - Wednesday, 7pm - 4am ET

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

NICE TO HAVE

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

andidates must meet EAR part 772 and ITAR 120.15 definition of aU.S. person(Any individual who is granted U.S. citizenship;any individual who is granted U.S. permanent residence (green card holder);any individual who is granted status as a “protected person”) and that tin the contiguous United States.

As a Solutions Support Engineer, you will be a part of a global team responsible foroutstanding technical support experience.In this role,when needed,

WHAT YOU'LL DO

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• This is a 2nd shift position and the schedule is Saturday - Wednesday, 7pm - 4am ET

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

NICE TO HAVE

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

andidates must meet EAR part 772 and ITAR 120.15 definition of aU.S. person(Any individual who is granted U.S. citizenship;any individual who is granted U.S. permanent residence (green card holder);any individual who is granted status as a “protected person”) and that tin the contiguous United States.

As a Solutions Support Engineer, you will be a part of a global team responsible foroutstanding technical support experience.In this role,when needed,

WHAT YOU'LL DO

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• This is a 2nd shift position and the schedule is Saturday - Wednesday, 5pm - 2am ET

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

NICE TO HAVE

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

andidates must meet EAR part 772 and ITAR 120.15 definition of aU.S. person(Any individual who is granted U.S. citizenship;any individual who is granted U.S. permanent residence (green card holder);any individual who is granted status as a “protected person”) and that tin the contiguous United States.