Sr Advanced Delivery Architect jobs at Wiz in United Kingdom

WHAT YOU’LL DO

• Support the Deal Desk Director with Deal Desk daily operations
• Translate the Voice of Customer/Voice of Field feedback to Call to Action plans
• Host Daily Deal Desk Office Hours
• Keep track of and communicate red deals to Leadership
• Work closely with Business Intelligence to analyze deal performance
• Track and benchmark similarities and differences between sales trends, sales cycles and customer behaviors
• Work with Deal Desk Director to develop new guardrails for various projects and guidelines
• Become a trusted advisor to the sales team and work with sales reps to structure deals that best meet customer and Wiz’s needs and goals
• Manage price lists, products and quotes in Salesforce · Own the approval matrix, approval automation, and deal desk playbook · Partner with Finance, Product and Enablement on changes in processes, policies, best practices and develop/execute on a rollout and training plan

WHAT YOU’LL BRING

• 3+ years of professional experience in a customer facing role and Sales/Business Operations function
• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent communication skills, both verbal and written
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills and attention to detail
• Proficient with Google and Microsoft Office products
• Strong experience with Salesforce
• Ability to process a high volume of transactions with accuracy and integrity
• Critical thinking skills to observe, interpret, analyze, infer and explain information concisely
• Strong analytical skills with a keen attention to detail
• Adept at project management and cross-functional collaboration

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

WHAT YOU'LL DO

• Serve as a primary point of contact for all data insights within the Sales & Sales Enablement organizations, working closely with Sales Leaders, analytics, and operations teams to drive alignment, inform strategy, and deliver impactful insights.
• Define, monitor, and refine Key Performance Indicators (KPIs) to measure success, while providing ad-hoc, actionable insights based on a deep understanding of both data and the Sales & Sales Enablement environments.
• Continuously enhance and optimize dashboards and data sources, improving speed, accuracy, and accessibility to ensure data-driven decisions are made quickly and effectively across the organizations.
• Partner with IT to ensure a robust data infrastructure that maintains the highest standards of data quality, accessibility, and reliability for generating actionable insights.
• Collaborate with Finance and Sales to maintain consistency in data definitions and calculations, ensuring cohesive reporting and decision-making across departments.
• Represent the 'Data' function in cross-functional initiatives, ensuring data-driven insights support new projects and that the data infrastructure is equipped for evolving needs.

WHAT YOU'LL BRING

• 3-4+ years of relevant experience in data analytics/operations
• Ability to confidently present complex analysis and models to senior and executive stakeholders, distilling technical findings into clear and actionable insights.
• Passion for all things data, with advanced proficiency in tools such as spreadsheets, SQL databases, and Tableau, and a track record of turning large datasets into concise, actionable summaries.
• Strong understanding of building scalable visualizations and models in a fast-growing organization, ensuring insights are easily accessible and adaptable to evolving needs.