Technical Account Manager jobs at Wiz in Germany, Saarbrücken

As a
Technical Trainerat Wiz, you will report to the Sr. Manager & w

In this role, you will be responsible for driving enablement and product adoption by conducting hands-on training courses, supporting their implementation with topic-specific workshops and helping overcome technical challenges.

WHAT YOU’LL DO

• Lead & administer global remote training of the Wiz platform for customers using various collaborative teaching methods
• Work closely with the Content Development and Product Management teams to improve course structure, content, and delivery methods to produce high quality public technical training including customer-facing deliverables
• Use dynamic presentation skills to engage your students and improve their learning experience, and ensure customers are making the most of Wiz cloud security solutions
• Contribute to the continuous improvement of our technical training material(s), including courseware, hands-on labs, and supporting infrastructure

WHAT YOU’LL BRING

• 2+ years as a technical instructor, owning course content preferred
• Public Cloud (AWS, Azure, GCP, etc.) infrastructure background either as a customer, consultant, or instructor
• Experience with cybersecurity
• Strong acumen and intuition needed for proactive partnership with stakeholders across the company
• Ability to adapt and maintain quality standards in a complex and changing environment
• Ability to work in a fast-paced environment and manage tight deadline

WHAT YOU’LL DO:

• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers
• Demonstrate ability to position and advise to CISO level executives with industry Point-of-View business insights; Continue to listen, build and grow executive relationships with customers
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values
• Align with Wiz partner ecosystem to optimize market opportunity
• Maintain accurate pipeline management with expert-level forecasting
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives

WHAT YOU’LL BRING

• Minimum 7 years selling enterprise SaaS solutions in the cloud/security space
• Proficient in value-based solution selling, with a keen focus on delivering tangible business outcomes, ensuring alignment with end business value
• Proven track record of effective selling within the specific geographical territory listed
• Good standing relationships with previous sales operation teams
• Ability to build great internal partnerships with key business units and their stakeholders
• A consultative and professional approach to engaging with customers
• Must demonstrate proficiency in executing a formal sales process and possess familiarity with qualification frameworks
• A proven track record managing accounts in cloud or cybersecurity ecosystem to elevate the business
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to changing circumstances

What you'll do:

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
• Partner with Customer Success to assess customer health and drive the appropriate renewal solution
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements

What you'll bring:

• 2-5 related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

• Own relationships for all partners at a Regional Level.
• Drive the regional partnering strategy to achieve jointly agreed pipeline generation, enablement and business objectives for the region.
• Partner with the global channel and regional field Wiz sales and technical teams to build a joint business plan for the partnering strategy in region.
• Drive and lead the internal enablement on the partner go-to-market and value for the region.
• Develop and Execute Business Plans with named Partner Accounts in the region.
• Drive Account mapping activities with Partner Sellers and Wiz Sellers.
• Support and contribute to regional and channel team meetings to present updates on the regional performance and progress.
• Share partnering best practice with Wiz Sellers and Specialist teams.
• Influence the regional partners' cloud strategy on targeted accounts.
• Proactive/reactive account knowledge of cloud spend and commitments, account info, billing contact, etc.
• Go-to contact for any partner activites support in sales cycle of deals in your region regardless of Partnership type.
• Own escalations and ensure any challenges are resolved.
• Hold Partners accountable for Wiz Partner Rules of Engagement

• Partner Application management and administration
• Own Reseller Agreement process while collaborating with Wiz Legal
• MNDA, OTRA, master agreements, order forms
• Deliver Wiz First Meeting Pitch to Partner teams
• Align with Wiz Marketing on regional strategy with Partners
• Work with field marketing on driving attendance, and communicate follow up strategy
• Manage available budgets (and spiff promotion, execution)
• ACE management of Incoming ACE deals via Workspan integration in SFDC
• Deal Registration Qualification and administration
• Manage deals alongside Wiz Sellers to ensure smooth partner engagement
• Track private offers and work with Wiz Seller, Partner Operations to ensure the deal runs smoothly
• Partner team forecasting ensuring proper deal management and engagement in opportunities
• Weekly reports updates to teams supported and leadership

• Process Oriented. You pay attention to the details.
• Channel Leadership. You know how to find the right partner for the right opportunity and to achieve the regional objectives.
• Team Player. Selling is a team sport.
• Experience in channel recruitment and onboarding.
• SaaS Channel Experience.
• Consistent track record of meeting and exceeding targets.
• Cloud Service Provider Marketplace experience (AWS, Azure, GCP, etc).

WHAT YOU’LL DO:

• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers
• Demonstrate ability to position and advise to CISO level executives with industry Point-of-View business insights; Continue to listen, build and grow executive relationships with customers
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values
• Align with Wiz partner ecosystem to optimize market opportunity
• Maintain accurate pipeline management with expert-level forecasting
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives

WHAT YOU’LL BRING

• Minimum 7 years selling enterprise SaaS solutions in the cloud/security space
• Proficient in value-based solution selling, with a keen focus on delivering tangible business outcomes, ensuring alignment with end business value
• Proven track record of effective selling within the specific geographical territory listed
• Good standing relationships with previous sales operation teams
• Ability to build great internal partnerships with key business units and their stakeholders
• A consultative and professional approach to engaging with customers
• Must demonstrate proficiency in executing a formal sales process and possess familiarity with qualification frameworks
• A proven track record managing accounts in cloud or cybersecurity ecosystem to elevate the business
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to changing circumstances