Senior Product Analyst jobs at Wix in Ukraine, Kyiv

As a Senior Data Scientist on our Customer Care team, you’ll focus on improving our customer care user experience using AI-based technology. You'll develop state-of-the-art LLM-based chatbot solutions and knowledge management systems. In your day-to-day, you will:

• Develop and enhance LLM-based chatbot solutions and knowledge management systems

• Apply and fine-tune generative AI models to improve user experience and customer care efficiency

• Develop models for specific use cases like intent classification, ambiguity detection, retrieval re-ranking, etc

• Collaborate with cross-functional teams to integrate AI solutions within existing frameworks

• Mentor team members in AI techniques and best practices

We’re looking for a talented researcher for the Data Science group, to help us develop advanced AI solutions that will empower impactful projects across Wix. The Data Science group leads the AI research and innovation efforts of the company, and is focused on pushing AI boundaries to enhance the product, optimize processes, and deliver personalized experiences.

• Conduct advanced research that will impact 250M+ users

• Leverage the latest advancements in LLM customization, knowledge representation, and conversational AI

• Build horizontal AI capabilities to be used across Wix

• Closely collaborate with other internal departments to drive impactful data-driven projects

As a Product Manager in the AI Site Chat team, you'll shape the future of AI-powered conversational experiences that help businesses grow. Our product goes beyond customer support — it also proactively assists with sales, surfaces insights for business owners, and drives smarter decision-making through intelligent chat and search. You’ll work on tools that blend the best of human interaction and AI, helping users get instant answers, engage customers, and unlock new opportunities for growth.

• Define and execute product priorities that drive measurable value for users and align with business objectives

• Develop and manage a product roadmap that supports key use cases across customer support, sales, and business intelligence

• Ensure product success by tracking and improving core KPIs such as conversion rates, satisfaction scores, resolution time, and business impact

• Conduct user research and data analysis to uncover new opportunities for proactive AI-driven engagement and revenue growth

• Effectively communicate product vision, milestones, and progress to stakeholders across product, engineering, sales, and leadership

• Collaborate with AI/ML teams to ship features powered by advanced language models that are accurate, trustworthy, and human-centric

• Collaborate on the development and integration of AI-driven features, leveraging the latest advancements in LLM and NLP

• Conduct research and experiments to explore innovative AI methodologies and incorporate cutting-edge models into customer care products

• Take responsibility for the entire lifecycle of feature developments, from initial discussions with product teams, defining requirements and providing estimates, to actual coding in collaboration with the team, monitoring performance and delivering robust solutions to end-users

• Optimize system performance, reliability and stability, making sure our service remains seamless and accessible

• Participate in technical discussions to improve existing architecture and developer experience

As a Product Manager in the Education team, you'll help shape the future of Wix’s education-focused products — including Wix Online Programs and Wix Groups. With these products, users can create and sell online courses while building and engaging with thriving communities around them — all in one place, and all while earning income doing what they love.

• Define product priorities for the team to drive value for users and support business goals

• Develop and maintain the product roadmap

• Ensure the product’s overall success as measured by our main product KPIs

• Conduct user interviews, analyze feedback and data, and stay informed about market trends to pinpoint opportunities for product enhancements

• Effectively communicate with stakeholders at all levels by providing regular updates on product progress, challenges and key milestones

• Own the execution of cross-Wix initiatives, ranging from accessibility standards to AI tool implementation

In Wix’s world-class data science team, we create algorithms with human-like abilities to enhance the user experience and leverage internal insights far beyond what is possible through traditional engineering. Our projects span a diverse range of technologies such as generative AI, computer vision, forecasting, search, recommendation, natural language processing, and predictive analytics.In your day-to-day, you will:

• Manage all data processes for AI models, from data definition and creation to model output evaluation
• Work with large amounts of data across various domains, analyze it, and find ways to leverage insights for model improvements
• Optimize generative AI models for Wix product needs by prompt engineering and adapting evaluation methods for this evolving field
• Define business/product use cases with data scientists and relevant stakeholders (PM, management, etc.) to determine the most suitable solutions
• Work closely with data scientists and product managers to define data requirements, identify gaps, and proactively solve data challenges to create datasets that train and evaluate ML models
• Evaluate model training data and results, conduct in-depth analysis, and build reports to monitor model performance in production
• Optimize data collection and manual labeling processes, managing projects with both in-house labeling teams and external partners

• Be a leader throughout the Wix Ukraine Customer Care Team — understand our business, influence positive change to meet the business objectives, and help implement managerial and people-related strategies
• Partner with and coach our leaders in the areas of employee relations, recruitment, growth and development, wellbeing, change management and other areas of HR
• Work closely with partners and colleagues across different locations
• Identify people trends within the business, and work with HR colleagues and key stakeholders to design and implement solutions
• Participate in the final stages of the recruiting process while developing a strong partnership with hiring managers and candidate advocacy
• Multi-task on various projects and initiatives
• Promote Wix’s values and culture throughout the employee journey