Senior Customer Success Manager jobs at Wix in Japan, Tokyo

You will lead a dynamic team of solutions engineers and developers, driving excellence and innovation in the area of technical customer care. You will play a crucial role in managing key accounts and ensuring the successful integration and deployment of Wix solutions. Your expertise will foster collaboration across teams and contribute to the growth and retention of our enterprise customers. In your day-to-day, you will:

• Lead and mentor a team of solutions engineers and developers, setting high standards and serving as a key technical contact for major accounts

• Manage technical needs of customers, including onboarding, post-sales support, product demonstrations, and solution architecture design

• Collaborate with sales and customer success teams to ensure technical alignment and seamless customer experiences

• Oversee QA for integration flows, troubleshoot issues, and guide developers on Wix API architecture

• Develop and execute rollout plans for new customers while providing ongoing expert support for existing accounts

• Stay up to date in Wix products, features, and updates to provide informed guidance and solutions

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions via e-mail, Chat and phone

• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.

Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:

• Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success

• Understand the technical and business environments of our customers to drive growth and achieve business outcomes

• Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals

• Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact

• Partner with product teams to create customized onboarding workshops and training

• Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions

You will lead a dynamic team of solutions engineers and developers, driving excellence and innovation in the area of technical customer care. You will play a crucial role in managing key accounts and ensuring the successful integration and deployment of Wix solutions. Your expertise will foster collaboration across teams and contribute to the growth and retention of our enterprise customers. In your day-to-day, you will:

• Lead and mentor a team of solutions engineers and developers, setting high standards and serving as a key technical contact for major accounts

• Manage technical needs of customers, including onboarding, post-sales support, product demonstrations, and solution architecture design

• Collaborate with sales and customer success teams to ensure technical alignment and seamless customer experiences

• Oversee QA for integration flows, troubleshoot issues, and guide developers on Wix API architecture

• Develop and execute rollout plans for new customers while providing ongoing expert support for existing accounts

• Stay up to date in Wix products, features, and updates to provide informed guidance and solutions