Jobs at West Pharma in United States, Phoenix

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
• Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
• Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
• Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned

• Bachelor's Degree or equivalent experience in Computer Science required

• Minimum 5 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required

• Excellent interpersonal skills and communication skills
• Strong service orientation
• Open to change and prepared to drive change
• Ability to work on own initiative and to meet strict deadlines
• Strong project management and coordination skills
• Experiences in collaboration within international teams
• Required Language: English
• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
• Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
• Proposes improvements to processes
• Acts as a lead, coordinating the work of others – but is not a supervisor
• Works autonomously within established procedures and practices
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times
• Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory

• Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred

The Tool Room Lead is responsible for coordinating daily tool room activities to support production priorities, tool maintenance, and continuous improvement initiatives. This role serves as the key link between production staff, tooling engineers, and the Tooling Engineering Manager. The Tool Room Lead ensures that tool room work is scheduled for best flow, jobs are prioritized correctly, and communication remains clear and consistent.

Production & Scheduling

Work closely with production staff to establish daily and weekly tooling priorities.

Schedule tool room work for optimal flow, aligning with production floor needs and priorities.

Adjust schedules based on urgent or changing production requirements.

Provide clear daily job assignments and direction to mold makers.

Communication & Reporting

Issue daily shop updates on job status, progress, and issues to the Tooling Engineers and Tooling Engineering Manager.

Act as the primary communication point between the Mold Makers, Production staff, and Tooling engineers.

Escalate critical or urgent tooling issues promptly to the Tooling Engineering Manager.

Provide both positive and constructive feedback on Mold makers and Tooling Engineers to the Tooling Engineering Manager, supporting staff development and accountability.

Work jointly with Tooling Engineers and the Tooling Engineering Manager on steel evaluations, mold health reviews, and repair planning.

Support implementation of standardized work instructions and best practices across the tool room.

Maintain a clean, organized, and safe tool room environment.

Lead, coach, and provide feedback to Mold Makers.

Ensure all repair and maintenance work is documented accurately and completed to high quality standards.

Coordinate with Tooling Engineers on spare parts requirements and availability.

• High School Diploma with 10-15 years related manufacturing (precision machining) experience required or
• Associate's Degree with 5-10 years related manufacturing experience (or equivalent education / training / experience); required or
• Bachelor's Degree with 5+ years manufacturing experience required

Minimum 5 years (Sr Assoc) 5 years supervisory or leadership experience in a machine shop environment.

Must have effective problem solving and interpersonal skills, both written and verbal.

Must be able to manage resources effectively & efficiently.

Ability to work through problems and develop appropriate, successful solutions.

Able to exercise independent judgment with limited instruction and guidance.

• Frequent standing, twisting, bending, reaching, pushing, pulling and walking.
• Must have excellent organizational interpersonal and problem-solving skills and be able to interface with employees in all levels of the organization and in a variety of situations.
• Effective personal time management skills and must be able to multi-task, work under time constraints, and prioritize with constant interuptions.
• Must have the cognitive ability to plan, execute to goal, supervise and coordinate the work of a team in area of responsibility.
• Ability to quickly adapt to changes in a dynamic environment.
• Must be able to maintain confidentiality and effectively resolve conflicts.
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position operates in a professional office environment. May stand or sit for extended periods of time.
• Leadership skills and must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures.
• Read and interpret data, information and documents.
• Observe and interpret situations, analyze and solve problems.
• Ability to make independent and sound judgments with guidance from management as needed.

• Visually inspects, ensures, and assembles parts in process to quality specifications, being aware of critical visual and dimensional defects and determines acceptability of the parts, based on customer specifications.
• Assures accuracy of product packaging and tractability as required, including generating labels, the correct labeling of containers, and accurate part count.
• Operates and maintains production auxiliary equipment utilizing the correct safety precautions.
• Maintains a clean, orderly and safe workstation and environment at all times.
• Communicates with Production leadership regarding any unacceptable parts and any malfunctions of the production process within their workstation.
• Checks apart counts by weighing and ensuring that scale(s) are set for accuracy.
• Follows all applicable SOPs, GMPs, and DOIs.
• Contributes to continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.
• Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and safety rules.
• Complies with the company’s safety policy at all times
• Complies with the company’s quality policy at all times
• Exhibits regular, reliable, punctual and predictable attendance.
• May be required to work mandatory overtime and/or irregular hours and/or on irregular days to complete assignments and meet business needs.
• Other duties as assigned.

• High School Diploma or GED required

• No min required required

• Experience with cGMP purchasing practices, ISO, and medical device manufacturing.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.

• Visually inspects, ensures, and assembles parts in process to quality specifications, being aware of critical visual and dimensional defects and determines acceptability of the parts, based on customer specifications.
• Assures accuracy of product packaging and tractability as required, including generating labels, the correct labeling of containers, and accurate part count.
• Operates and maintains production auxiliary equipment utilizing the correct safety precautions.
• Maintains a clean, orderly and safe workstation and environment at all times.
• Communicates with Production leadership regarding any unacceptable parts and any malfunctions of the production process within their workstation.
• Checks apart counts by weighing and ensuring that scale(s) are set for accuracy.
• Follows all applicable SOPs, GMPs, and DOIs.
• Contributes to continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.
• Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and safety rules.
• Complies with the company’s safety policy at all times
• Complies with the company’s quality policy at all times
• Exhibits regular, reliable, punctual and predictable attendance.
• May be required to work mandatory overtime and/or irregular hours and/or on irregular days to complete assignments and meet business needs.
• Other duties as assigned.

• High School Diploma or GED required

• No min required required

• Experience with cGMP purchasing practices, ISO, and medical device manufacturing.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.

• Sets the strategy for the site and directs and leads the site team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible.
• Ensures products meet the requirements of approved customer agreements, at minimum costs, within quality limits and consistent with FDA, cGMP, ISO and OSHA requirements.
• Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce costs by using effective management, cost control techniques and Lean Manufacturing.
• Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities.
• Directs the maintenance of systems and reports to permit appropriate individuals to exercise control over costs, product quality production and efficient utilization of capital resources and personnel.
• Develops and maintains solid working relationships with the community, government agencies, and customers.
• Inspires and guides employees toward excellence and continuous improvement.
• Consistently enforces all site policies, practices, procedures and guidelines.
• Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities.
• Responsible for the daily, weekly, and long-term order processing activities. Manages personnel, maintaining schedules, ensuring that resources are available, and personnel are adequately trained on processing and safety to execute their activities per established procedures.
• Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet demand plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce.
• Maximize capital resources. Responsible for cGMPs. Ensure site and equipment are maintained to best possible working condition.
• Support customer relations efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing departments customer relations program.
• Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration.
• Identify the training needs and schedule required training of all the employees under direct supervision.
• Maximize capital resources and assist in maintaining equipment and facilities in proper working condition.
• Consistently promote the site safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results.
• Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required.

• Performs other duties as assigned based on business needs.
• Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.

• Bachelor's Degree Project Management, Engineering, Science or Business required
• Master's Degree preferred

• Minimum 10 years required

• General knowledge of OSHA/EPA/safety regulations, manufacturing, and process automation.
• Working knowledge of business, warehousing, and distribution systems to effectively manage operations; prefer SAP and MS Office applications.
• Experience working with ISO9000, FDA and cGMP required.
• Understanding and experience in use of Lean manufacturing principles.
• Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.
• Ability to write routine reports, correspondence, capital requests, and process documents.
• Ability to speak effectively before groups and employees in the organization.
• Ability to establish and maintain good working relationships with all levels in the organization.

• Manufacturing\Lean Six Sigma Certification-IASSC preferred

• Identify problems by reading schematics/prints, where available, and make necessary repairs on the equipment or system to ensure safe operation of the machine or system.
• Troubleshoot and adjust or repair ancillary equipment like blow overs, bulb pullers, and heaters.
• Changeovers and setups on Vision Systems, make minor adjustments as required.
• Perform ink mixing as well as disposing of procedure as per set Safety/QS guidelines for printing machines.
• Perform necessary oil changes on machine gear boxes and dispose of used oil per established procedure.
• Rebuild/retrofit machine or machine components as per specifications.
• Perform installation, replacement or decommissioning of equipment.
• Perform validations as necessary for equipment.
• Work with training department to train new mechanics on machine repair, setup and related plant procedures.
• Complete PM's on or before the due date and communicate to proper authority of job completion.
• Source obsolete parts for equipment and make them stock item.
• Identify and locate parts in the stock room through MP2 or other such system.
• Participate in various company run programs like Continuous Improvement, Safety initiatives, audits, investigations etc.
• Support projects and improvement initiatives from engineering, process, QA, Safety and Operations groups.
• Document performed tasks for the day into the maintenance log before the end of each shift.
• Safeguard all corporate or plant confidential information.
• Use good housekeeping practices to maintain safe, (safe is always first) clean, orderly work area.
• Upgrade technical skills by various educational workshops, on-site or off-site trainings supported by WEST.
• Follow engineering department guidelines and procedures.
• Conforms with and abides by all safety rules, regulations, policies, work procedures and all instructions.
• Exhibits regular, reliable, punctual and predictable attendance.
• Implementation and collaboration of facility projects

• High School Diploma Or GED preferred

• 3 - 5 years of experience

• Experience with ISO 9000 standards and GMP’s
• Excellent communication and interpersonal skills.
• Agile working style
• Ability to work weekends and overtime as required