Procurement Operations Reporting Analyst jobs at West Pharma in Ireland, Dublin

• Fostering high performance culture, focused on efficiency, accountability, collaboration, and continuous improvement
• Supporting all inflowing requests for customer related documents globally
• Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
• Issuing Quotations, Order acknowledgements, Returns, Credit and Debit notes; DA‘s, notifications
• Verifying orders which come in through the OCR queue or webstore
• Taking care of Export and Import handling as well as pricing related activities,
• Initiating new customers through data creation, triggering Item creation
• Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc. for customers.
• Handling Document Control, CMIR incl. Shipping instructions
• Internal stakeholder relationship management (SCM/Ops/Quality/Shared Services)
• Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
• Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement
• Other duties as assigned

• High School Diploma GED or equivalent required
• Minimum 3 years in client services or customer service required

• Knowledge or experience with ERP tools like SAP with Sales and Distribution
• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Understanding of Incoterms and Export/Commercial Documentation Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Communication, quick decision making, interpreting data, reading or writing, must be able to express or exchange ideas with team members
• Must be able to understand direction and adhere to established procedures

In this position, you will play an integral role in the working capital activities of West Pharmaceutical. Reporting to the Credit and Collections Team Lead, you will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities.

• Resolving customer disputes
• Monthly account statements/ reminder
• Maintain customer master data
• Ensure relevant SLA’s and KPI’s are achieved
• Escalate issues timely in accordance with escalation policy
• Maintenace and management of credit release
• Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms
• Assist with reconciliation and application of unidentified payments
• Prepare and process refunds
• Ensuring remittance are supplied by the customer in a timely manner
• Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance
• Assist with month end closing activities and reporting
• Proactively identify process improvement opportunities within C2C
• Maintaining of DTP's and up to date SOP
• Support any system implementation
• Managing customer portals
• Other duties as assigned

• Bachelor's Degree Third level qualification in Finance, a related field or equivalent experience preferred

• Minimum 3 years of relevant SAP experience in cash applications and accounts receivable activities required
• Minimum 3 years demonstrated previous experience of cash applications automation implementation required
• Minimum 3 years previous shared service centre experience with multinational publicly quoted company required

• Fluency in a second European language desirable
• Proficiency in MS Office applications
• Knowledge of ERP (SAP)
• Customer focused with excellent problem solving and communication skills (written and oral)
• Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment.
• Ability to work independently and as part of a team.
• Attention to detail
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Able to always comply with the company’s safety policy

• Fostering high performance culture, focused on efficiency, accountability, collaboration, and continuous improvement
• Supporting all inflowing requests for customer related documents globally
• Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
• Issuing Quotations, Order acknowledgements, Returns, Credit and Debit notes; DA‘s, notifications
• Verifying orders which come in through the OCR queue or webstore
• Taking care of Export and Import handling as well as pricing related activities,
• Initiating new customers through data creation, triggering Item creation
• Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc. for customers.
• Handling Document Control, CMIR incl. Shipping instructions
• Internal stakeholder relationship management (SCM/Ops/Quality/Shared Services)
• Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
• Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement
• Other duties as assigned

• High School Diploma GED or equivalent required

• Minimum 3 years in client services or customer service required

• Knowledge or experience with ERP tools like SAP with Sales and Distribution
• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Understanding of Incoterms and Export/Commercial Documentation Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Communication, quick decision making, interpreting data, reading or writing, must be able to express or exchange ideas with team members
• Must be able to understand direction and adhere to established procedures

The Senior Costing Analyst is a global position responsible for managing the product costing process for West’s production plants and distribution centers. They will interact with many departments across the organization and be a trusted partner within finance and operations.

• Govern and provide expert advice and analysis on all standard cost updates: the annual standard cost process, costing of newly released products and business opportunities, and periodic reviews of individual part costs to ensure they are current and accurately reflect manufacturing costs.
• Collaborate with engineering and operations to ensure bills of materials and routings are accurate as well as procurement for purchasing information records.
• Partner with the master data to implement best practices in maintaining the fields relevant to product costing.
• Analyze global variances (production/purchase price/freight) to ensure accuracy of Standard Costs.
• Ensure the integrity of the EEP legacy SAP environment and maintain data in that environment to ensure costing continues to transact correctly in that system;
• Participate in S4 Hana go-lives as well as other SAP initiatives as the subject matter expert in all areas related to standard costing and variances.
• Ensure appropriate controls and compliance with US GAAP.
• Support and assist in the global initiatives relating to cost accounting for all regions/divisions of West.
• Support and assist other functions within the business as required.

• Education: Bachelor’s Degree in Accounting or Business with concentration in Accounting/Finance
• Experience: 3-5 years of experience
• Extensive knowledge of SAP
• Understanding of the manufacturing environment and the associated financial processes
• Knowledge of supply chain, receiving, inventory flow, operations process and manufacturing principles
• Strong ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
• Ability to effectively analyze transactional level detail in an enterprise resource planning system and articulate the key findings to senior management
• Ability to multi-task and drive actions to completion under strict deadlines
• Understanding of GAAP and internal control principles
• Highproficiency in Microsoft Excel

• MBA, CPA, ACCA, or CMA
• Prior SAP implementation experience

• Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
• Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues

• Establish and continuously refine procurement policies, ensuring alignment with enterprise objectives, regulatory requirements, and industry best practices.
• Design and oversee governance structures that ensure compliance, risk mitigation, and operational efficiency across procurement activities.
• Monitor and facilitate compliance with internal policies, external regulations and ethical sourcing guidelines.
• Establish internal controls, conduct audits and track key governance metrics to assess policy effectiveness and drive continuous improvement.
• Ensure procurement strategies align with West’s sustainability goals, ethical sourcing standards and supplier diversity initiatives.
• Manage enterprise procurement business processes, optimise as needed and pull through implementation by establishing key performance indicators (KPIs).
• Implement and oversee governance mechanisms for supplier qualification and onboarding, performance and relationship management, and contract compliance.
• Partner with internal and external stakeholders to develop and implement a responsible sourcing strategy, ensuring alignment with West’s goals, meeting with regulated and non-regulated ESG reporting requirements and generating competitive advantage for West.
• Act as a key function business partner for peer corporate functions and operating units at West, providing guidance and support on policy adherence and governance matters.
• Identify, assess and mitigate third party risks related to procurement activities, supplier relationships, and contract execution.
• Design and oversee, capability and training programs in support of the function talent management framework and commitment to team members’ professional and personal development, along with ensuring stakeholders understand and adhere to policies and governance frameworks.

• BA/BS business administration, supply chain management, finance or related field.
• Masters preferred

• 12+ years of business, procurement policy, legal, and/or general procurement experience.
• Expert technical knowledge of best-in-class end to end procurement practices.
• Expert knowledge of category management, contracting, technology platforms, contract lifecycle management and industry best practices to shape responsible procurement practices.
• Demonstrated ability to create strategy and implement change while managing a geographically dispersed team

• MBA
• Track record managing within third party outsourced support models, including offshore support.
• At least 7 years in a leadership role.

In this role, you willmeet the requirements of continuing rapid business growth and future market development, West Pharmaceutical Services have developed a transformation strategy of standardization, simplification, and centralization of global Procurement Operations. In accordance with that strategy, we are establishing a Global Business Centre in Dublin, Ireland. Reporting & working closely with the Senior Business Analyst and the broader PTP leadership team,You will play an important role in the establishment and future development in Dublin of the global Procurement Operation function. This experience will progress your career development through the organizational change and the exploitation of opportunities offered by new information technologies.

• Support the Procurement Operation & PTP global reporting & analytics:
  • Work closely with site procurement teams and other stakeholders to gather, document and analyse reporting requirements
  • Collaborate with D&T to design, develop and implement procurement reports in Power BI, SAP BI &West Tools as per requirements
  • Ensure data accuracy, consistency and reliability across all procurement reports
  • Use West tools to provide relevant feedback (Gap & User story)
  • Ensure all reports are sufficiently documented (parameters, data source etc) in our DTP’s/SOP’s and a regular review process of same is in place.
  • Provide training and guidance to procurement teams and other stakeholders on using reports and dashboards effectively
  • Ensure compliance with company policies and procedures
• Continuous Improvement
  • Identify and suggest improvements to existing reporting structures and processes
  • Support the automation of procurement reporting processes to improve efficiency
  • Actively participate in initiatives identified from root cause analysis for Process improvement.
  • Support small/medium size projects in order to achieve desired improvements.
• Other duties as assigned.

• 3rd level qualificationor equivalent
• Previous Shared Service Centre experience with multinational publicly quoted company experience
• 3+ years of experience in Purchase to pay Processes
• Experience in data analysis or business intelligence

• Experience of SAP or other major ERP systems
• Knowledge and understanding of basic accounting principles.
• BI knowledge
• Proficient in MS Office applications
• Excellent communication skills i.e. ability to communicate and work effectively with a wide range of stakeholders.
• Positive and flexible attitude
• Analytical skills & Problem Solving
• Attention to details
• Able to comply with the company’s safety and quality policies at all times.