Jobs at West Pharma in India, Hyderabad

• Pricing Strategy Development:Develop and implement region-specific pricing strategies for APAC markets aligned with global frameworks, considering market trends, customer needs, competitor actions, and business objectives.
• Pricing Execution and Governance:Ensure accurate, timely, and efficient execution of price changes and updates in coordination with cross-functional teams. Manage pricing SOPs and compliance to ensure governance and audit readiness.
• Pricing Systems and Tools:Lead the management and continuous improvement of pricing tools and systems (e.g., SAP, CRM systems) to enhance pricing accuracy, reporting, and execution. Work with IT and global pricing teams to ensure system efficiency.
• Team Leadership and Development:Mentor and manage a small team of pricing analysts across the region. Foster a collaborative environment to enhance skillsets and ensure the team is fully equipped to deliver on pricing objectives.
• Market and Competitive Intelligence:Stay informed about market dynamics, customer preferences, and competitive strategies to anticipate pricing opportunities and challenges. Work closely with Market Intelligence teams to ensure pricing strategies are data-driven.
• Compliance and Risk Management:

Bachelor's Degree in

MBA degree Preferred

Minimum 8 years (Mgr) -Experience inpricing, commercial operations, or related roles, preferably in the pharmaceutical or healthcare industries

• Strong understanding of pricing methodologies, market dynamics, and competitive pricing strategies.
• Proven track record of leading pricing initiatives and driving profitable growth in diverse markets.
• Experience with pricing systems such as SAP, and proficiency in data analytics tools like Power BI, Excel, and CRM platforms.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Strong leadership, communication, and collaboration skills across diverse teams and regions.
• Ability to manage multiple projects in a fast-paced environment and adapt to changing market conditions.
• Knowledge of APAC market and regulatory environment is a plus.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policy at all times

• Strategic Thinking and Problem Solving
• Data-Driven Decision Making
• Leadership and Team Development
• Strong Communication and Stakeholder Management
• Attention to Detail and Process Orientation
• Adaptability and Flexibility in Dynamic Market Conditions

• Providing differentiating service for Strategic Accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Serving as SPOC for all customer relationship matters within the assigned accounts
• Identifying key customer stakeholders and develop strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with assigned accounts to proactively identify potential issues and additional potential opportunities
• Champion for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Handling daily customer interactions professionally and patiently by phone and email
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
• Informing customers of interruptions to order schedule and review next best outcome together
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
• Managing deviation agreements
• Assisting in resolving invoicing discrepancies with internal AR, supporting the Dunning process
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
• Performs other duties as assigned

Bachelor’s degree or completed vocational training (apprenticeship) and respective professional experience, vocational training (apprenticeship) or appropriate professional experience can be substituted required

• Knowledge or experience with ERP tools like SAP with Sales and Distribution required and
• Minimum 3 years Up to 3 years of experience in client services or customer service required and
• Prefer 2-3 years’ direct experience in customer interaction roles preferred

• Working knowledge of MS Office or the willingness to learn it quickly
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems

• Pricing Strategy Development:Develop and implement region-specific pricing strategies for APAC markets aligned with global frameworks, considering market trends, customer needs, competitor actions, and business objectives.
• Pricing Execution and Governance:Ensure accurate, timely, and efficient execution of price changes and updates in coordination with cross-functional teams. Manage pricing SOPs and compliance to ensure governance and audit readiness.
• Pricing Systems and Tools:Lead the management and continuous improvement of pricing tools and systems (e.g., SAP, CRM systems) to enhance pricing accuracy, reporting, and execution. Work with IT and global pricing teams to ensure system efficiency.
• Team Leadership and Development:Mentor and manage a small team of pricing analysts across the region. Foster a collaborative environment to enhance skillsets and ensure the team is fully equipped to deliver on pricing objectives.
• Market and Competitive Intelligence:Stay informed about market dynamics, customer preferences, and competitive strategies to anticipate pricing opportunities and challenges. Work closely with Market Intelligence teams to ensure pricing strategies are data-driven.
• Compliance and Risk Management:

• Training and Support:Conduct pricing training sessions for sales teams and stakeholders across APAC to ensure understanding of pricing processes and strategies. Provide ongoing support and troubleshooting for pricing-related issues.
• Other duties as assigned.

• Bachelor's Degree in Engineering, Business, Finance, Economics, or related field
• Preferred - MBA
• Preferred College- IIT/ NIT

Minimum 8 years (Mgr) in pricing, commercial operations, or related roles, preferably in the pharmaceutical or healthcare industries

• Strong understanding of pricing methodologies, market dynamics, and competitive pricing strategies.
• Proven track record of leading pricing initiatives and driving profitable growth in diverse markets.
• Experience with pricing systems such as SAP, and proficiency in data analytics tools like Power BI, Excel, and CRM platforms.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Strong leadership, communication, and collaboration skills across diverse teams and regions.
• Ability to manage multiple projects in a fast-paced environment and adapt to changing market conditions.
• Knowledge of APAC market and regulatory environment is a plus.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policy at all times

• Strategic Thinking and Problem Solving
• Data-Driven Decision Making
• Leadership and Team Development
• Strong Communication and Stakeholder Management
• Attention to Detail and Process Orientation
• Adaptability and Flexibility in Dynamic Market Conditions