Jobs at West Pharma in India

Therequires knowledge and experience to work to drive business requirements translating them into sketches, sitemaps, user flows, wireframes, mockups and visual design. This role with assistance will be responsible for overall product design to create an intuitive end-user experience. Additionally, this position possesses understanding of the overall vision, business needs and the solution architecture for our products

• Help defines the user interaction model, user persona for native mobility applications
• Participates in product designing workshops and sketches out prototype concepts for visualization
• Using knowledge of best practice, translates concepts into wireframes, sitemap, mockups, and prototypes for intuitive user experiences targeted for cross platform native applications.
• Envisions product mockup, sketching, prototyping, visual designing for cross-platform native applications.
• With guidance, design and delivers wireframes, user journeys, and visual design, artifacts and assets optimized for a wide range of devices and interfaces.
• Collaborate with the appropriate stakeholders for product and business understanding
• Create and provides design assets including icon, images for wide ranges of devices
• Collaborates with other designers and developers to create intuitive end-user experiences, solving complex challenges as they arise
• Builds repeatable and iterative approach for user-centric design.
• Collaborates with leads and architects on various prototypes, sketches
• Other duties as assigned

Bachelor's Degree In Computer Science, Information Technology, User Experience, Design, Business Administration, Engineering Management or equivalent required

• 3-5 years of relevant experience
• Prior experience and understanding of standard UX software / tools such as Sketch, UxPin, Balsamiq, Adobe Photoshop, Adobe Illustrator, Adobe Experience Design, Adobe After Effects
• Hands on experience in native application (iOS, Android, Mac, Windows) design guidelines.
• Experience using UX design best practices to design solutions, and a broad understanding of native cross-platform mobile application design.
• Experience in rapid prototyping, usability and accessibility for platform specific application.

• Familiarity with Figma AI, Adobe Firefly, Adobe XD, and Canva Magic Studio for enhanced UX and graphic design.
• Experience using Adobe Creative Suite (Premiere Pro, After Effects, Illustrator, InDesign) for motion graphics and video content creation.
• Understanding of user-centered design (UCD), planning and conducting user research for cross platform mobile and device (iOS, Android, Mac, Windows) applications.
• Good to have understand the importance of user-centered design (UCD) and design thinking.
• Understanding of digital transformation concepts and user-centric design principles.
• Produce creative design for intuitive user experiences.
• Familiar with 3D Modeling is a plus
• Comfortable in understanding and translating complex technical content into simple, engaging stories for varied audiences.
• Experience using UX design best practices to design solutions, and a broad understanding of native cross-platform mobile application design.
• Able to communicate across technical and non-technical stakeholders.
• Excellent organizational and planning skills with attention to detail in brand and tone.
• Comfortable creating and guiding internal communications across digital channels (social channels, newsletters, banners, emailers, video assets).
• Confident engaging with stakeholders at all levels, including business, technical, and executive audiences.
• Comfortable leading cross-functional presentations and internal communications
• Able to be aware of all relevant standard operating procedures as per Company policy.
• Able to comply with the company’s safety and quality policies at all times.

• 15% travel, including global travel.
• Occasional on-call work required.
• Prefer 12pm – 9pm India time.
• Willingness to work outside of these hours as needed.
• Ability to work in a global and virtual environment and to effectively prioritize and execute tasks in a high-pressure environment.

• with committed timelines and project goals per established governance policies, best practice, and guidelines.
• Functions as a Mechanical Engineering resource to the Project Team
• Supports projects as assigned by the Engineering Manager
• Generates 3D CAD models and 2D drawings of product concepts
• Prepares and presents detailed technical presentations, reports and design documentation as required.

• Collaborates with Team and other key stakeholders to realize new product concepts
• Applies analytical skills to identify and understand customer/user needs, market requirements, technical requirements, human factors need, and translation to the finished design output.

• Applies engineering principles to provide solution of mechanicalproblems.

• Generate intellectual property referenced to the mechanical design

• Promote an environment that balances the necessary GMP compliance with the flexibility required for rapid new product development.

• Bachelor’s degree with emphasis in Mechanical Engineering or equivalent experience.

• Minimum of 3 years’ experience
• This position requires a highly organized person who is articulate and personable, is technically sound, acts as a resource for other team members, has knowledge and experience in medical device development, and demonstrates initiative and commitment to quality in all tasks.
• Excellent written and verbal communication skills

• Strong Mechanical Engineering & Design Skills
• Product Management, Agile Development Methodology
• Multi-tasking skills and ability to juggle/prioritize multiple projects
• Ability to translate high level user needs into technical requirements and feature sets
• Early Concept Development and Prototyping
• Electro mechanical/ Mechanical Systems Development
• Proficient with Solid works, FEA Software, Microsoft Office suite software
• Knowledge of Parametric Modeling, GD&T, Tolerance Analysis, Solid Works experience preferred
• Knowledge of Six Sigma DFSS Techniques
• Knowledge of Mathcad, LabView, or other Modeling Tools and experience
• Knowledge of DFMEA, PFMEA and other Risk Management Tools
• Knowledge of DOE, Statistical Analysis, Minitab experience preferred
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times

• Must be able to interpret data, reading or writing, public speaking express or exchange ideas with employees, understand direction and adhere to established procedures.
• Must be able to own and be held responsible for assigned activities while contributing to a team and collaborating with others across multiple business functions

Solution Architect, D&T, MDM Admin

Working closely with the regional and global Digital and Transformation team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management.

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
• Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
• Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
• Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned

• Bachelor’s degree Computer Science, Information Systems, or other related field or equivalent experience.

• Minimum 5 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
• 5-8 years of relevant work experience
• Min 5 years of experience of deployment and support and operations of Endpoints
• Must have Jamf experience, packaging , policy management, MacOS, iOS, iPadOS, bash scripting
• Must have Intune Expertise, Compliance, App protection, configuration, packaging, Windows and Android knowledge
• Prior work experience on Scripting basics (Powershell, VBscript etc)
• Must have SCCM Experience with Packaging
• Must have packaging experience with InstallShield and PowerShell Studio

• Excellent interpersonal skills and communication skills
• Strong service orientation
• Open to change and prepared to drive change
• Ability to work on own initiative and to meet strict deadlines
• Strong project management and coordination skills
• Experiences in collaboration within international teams
• Required Language: English
• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
• Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
• Proposes improvements to processes
• Acts as a lead, coordinating the work of others – but is not a supervisor
• Works autonomously within established procedures and practices
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times
• Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory
• Experience with Co-management, Auto-pilot, Hybrid Ad environment, Entra ID

• Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred

• 10% travel, including global travel.

• Occasional on-call work required.

• Prefer 12pm – 9pm India time. Willingness to work outside of these hours as needed.

• Ability to work in a global and virtual environment and to effectively prioritize and execute tasks in a high-pressure environment.​

Solution Architect, D&T, MDM Admin

Working closely with the regional and global Digital and Transformation team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management.

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
• Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
• Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
• Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned

• Bachelor’s degree Computer Science, Information Systems, or other related field or equivalent experience.

• Minimum 5 years Minimum of 7 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
• 5-8 years of relevant work experience
• Min 5 years of experience of deployment and support and operations of Endpoints
• Must have Jamf experience, packaging , policy management, MacOS, iOS, iPadOS, bash scripting
• Must have Intune Expertise, Compliance, App protection, configuration, packaging, Windows and Android knowledge
• Prior work experience on Scripting basics (Powershell, VBscript etc)

• Excellent interpersonal skills and communication skills
• Strong service orientation
• Open to change and prepared to drive change
• Ability to work on own initiative and to meet strict deadlines
• Strong project management and coordination skills
• Experiences in collaboration within international teams
• Required Language: English
• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
• Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
• Proposes improvements to processes
• Acts as a lead, coordinating the work of others – but is not a supervisor
• Works autonomously within established procedures and practices
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times
• Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory
• Nice to have SCCM Experience with Packaging
• Nice to have packaging experience with InstallShield and PowerShell Studio
• Experience with Co-management, Auto-pilot, Hybrid Ad environment, Entra ID

• Information Technology\Information Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred

• 10% travel, including global travel.

• Occasional on-call work required.

• Prefer 12pm – 9pm India time. Willingness to work outside of these hours as needed.

• Ability to work in a global and virtual environment and to effectively prioritize and execute tasks in a high-pressure environment.​

The
Sr. Solution Architect, D&T, SAP BODS

This role must have hands-on experience in SAP BODS, Build BODS queries and jobs, strong experience in Databases / SQL, Data migration using BODS, SAP SLT and HANA. Experience in Agile development methodology for projects and enhancements is preferred.

• Possesses a strong understanding of the overall vision, business needs, and solution architecture for SAP BODS applications. Uses this in-depth knowledge to solve reasonably complex problems.
• Utilizes knowledge of best practices and acts as a Subject Matter Expert (SME) to provide technical solution designs.
• Works closely with the process team to understand business requirements, review functional specifications, develop technical specifications, build applications, unit test the applications, and support the process team during integration testing.
• Designs and builds applications with best practices in mind.
• Investigates and corrects production issues.
• May be involved in supporting and training other team members.
• Other duties as assigned.

• Bachelor’s degree or equivalent experience

• 5+ years of relevant experience in the areas specified under Essential Duties and Responsibilities

• Experience in gathering requirements and providing technical solution design.
• Strong experience in SAP BODS design and development.
• Development experience with advanced BODS functionalities.
• Strong background in data migration with hands-on experience using SAP BODS.
• Ability to quickly understand existing functionality and rules, and to build BODS queries and jobs.
• Strong experience with databases and SQL.
• Ability to build highly technical BODS jobs using multiple data sources and complex business rules.
• High-level understanding of SAP modules.
• In-depth knowledge and understanding of SAP Master Data relevant tables and joins.
• High-level understanding of SAP transactional data and underlying tables and joins.
• Experience with data profiling, cleansing, de-duplication, and summary reports.
• Strong experience in configuring SLT.
• Strong experience with ETL transformation services, via the SAP Landscape Transformation server (SLT) or SAP Data Services.
• Excellent analytical, logical problem-solving, and technological skills.
• Ability to work in a global and virtual environment and to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work autonomously in a fast-paced and complex environment with a self-motivated work ethic; utilize sound judgment with the ability to manage multiple priorities with a sense of urgency.
• Willingness to travel globally.
• Awareness of all relevant SOPs as per company policy related to the position covered by this job description.
• Ability to comply with the company's safety and quality policies at all times.

• Office environment
• 10% of travel requirement

• Pricing Strategy Development:Develop and implement region-specific pricing strategies for APAC markets aligned with global frameworks, considering market trends, customer needs, competitor actions, and business objectives.
• Pricing Execution and Governance:Ensure accurate, timely, and efficient execution of price changes and updates in coordination with cross-functional teams. Manage pricing SOPs and compliance to ensure governance and audit readiness.
• Pricing Systems and Tools:Lead the management and continuous improvement of pricing tools and systems (e.g., SAP, CRM systems) to enhance pricing accuracy, reporting, and execution. Work with IT and global pricing teams to ensure system efficiency.
• Team Leadership and Development:Mentor and manage a small team of pricing analysts across the region. Foster a collaborative environment to enhance skillsets and ensure the team is fully equipped to deliver on pricing objectives.
• Market and Competitive Intelligence:Stay informed about market dynamics, customer preferences, and competitive strategies to anticipate pricing opportunities and challenges. Work closely with Market Intelligence teams to ensure pricing strategies are data-driven.
• Compliance and Risk Management:

Bachelor's Degree in

MBA degree Preferred

Minimum 8 years (Mgr) -Experience inpricing, commercial operations, or related roles, preferably in the pharmaceutical or healthcare industries

• Strong understanding of pricing methodologies, market dynamics, and competitive pricing strategies.
• Proven track record of leading pricing initiatives and driving profitable growth in diverse markets.
• Experience with pricing systems such as SAP, and proficiency in data analytics tools like Power BI, Excel, and CRM platforms.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Strong leadership, communication, and collaboration skills across diverse teams and regions.
• Ability to manage multiple projects in a fast-paced environment and adapt to changing market conditions.
• Knowledge of APAC market and regulatory environment is a plus.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policy at all times

• Strategic Thinking and Problem Solving
• Data-Driven Decision Making
• Leadership and Team Development
• Strong Communication and Stakeholder Management
• Attention to Detail and Process Orientation
• Adaptability and Flexibility in Dynamic Market Conditions

• Providing differentiating service for Strategic Accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Serving as SPOC for all customer relationship matters within the assigned accounts
• Identifying key customer stakeholders and develop strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with assigned accounts to proactively identify potential issues and additional potential opportunities
• Champion for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Handling daily customer interactions professionally and patiently by phone and email
• Working closely with Technical Customer Support and Sales Account Managers including participation in business reviews, customer specific projects, supply chain meetings etc
• Informing customers of interruptions to order schedule and review next best outcome together
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track and Trace
• Managing deviation agreements
• Assisting in resolving invoicing discrepancies with internal AR, supporting the Dunning process
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
• Performs other duties as assigned

Bachelor’s degree or completed vocational training (apprenticeship) and respective professional experience, vocational training (apprenticeship) or appropriate professional experience can be substituted required

• Knowledge or experience with ERP tools like SAP with Sales and Distribution required and
• Minimum 3 years Up to 3 years of experience in client services or customer service required and
• Prefer 2-3 years’ direct experience in customer interaction roles preferred

• Working knowledge of MS Office or the willingness to learn it quickly
• Ability to deliver great customer experience and to be invigorated by constant personal interaction
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems