דרושים Legal Operations Processor - Summons & Subpoenas ב-Wells Fargo ב-United States, Tempe

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus

• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables

• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business

• Engage in additional research and studies to enhance regulatory knowledge

• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups

• Participate in cross-organizational or internal operational initiatives and improvement efforts

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Financial Crimes​

• CAMS or Wells Fargo AML Sanctions Credentials Program Certified (WFAMSC)

• Industry knowledge or subject matter expertise with cannabis and/or bearer shares

• Strong writing skills with an ability to effectively document financial crimes risk, mitigating factors and provide a risk determination

• Experience with Anti-Money Laundering (AML)/Bank Secrecy Act (BSA)

• Experience with Suspicious Activity Report (SAR) or Unusual Activity Report (UAR) review and writing

• Experience in conducting investigative research, root cause analysis and consulting on transactions, suspicious situations, policy violations, referrals, customers, and related parties that present moderate to high risk, or complexity

• Experience in reviewing and analyzing findings to determine level of risk

• Ability to apply knowledge and independent judgement in various risk management practices

• Experience in preparing appropriate documentation and reporting to management

• Experience in assisting with writing corrective action plans and assist in managing change to prevent and mitigate risk

• Ability to apply knowledge and independent judgement in various risk management practices

• Knowledge and understanding of process flow or procedure

• Ability to coordinate completion of multiple tasks and meet time frames

• Ability to prioritize work, meet deadlines, achieve goals, and work in a complex environment

• Intermediate Microsoft Office Outlook, Word, and Excel

• Clear and concise written and verbal communication skills

• Experience in informing peers, line of business and other partners on findings

Posting Locations:

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 300 Highway 169 S Saint Louis Park, MN

• 1150 W. Washington St. Tempe, AZ

• 1525 W WT Harris Blvd. Charlotte, NC

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns
• Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
• Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives
• Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies
• Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials
• May serve as a mentoror subject matter expertfor lower-level staff
• Perform secondary reviews of customized due diligence risk assessments
• Conduct customer risk reviews and approvals on customized due diligence assessments

Required Qualifications:

• 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Financial Crimes​
• CAMS or Wells Fargo AML Sanctions Credentials Program Certified (WFAMSC)
• Industry knowledge or subject matter expertise with cannabis,professional service providers, or bearer shares.
• Strong writing skills with an ability to effectively document financial crimes risk, mitigating factors and provide a risk determination
• Experience with Anti-Money Laundering (AML)/Bank Secrecy Act (BSA)
• Experience with Suspicious Activity Report (SAR) or Unusual Activity Report (UAR) review and writing
• Experience in conducting investigative research, root cause analysis and consulting on transactions, suspicious situations, policy violations, referrals, customers, and related parties that present moderate to high risk, or complexity
• Experience in reviewing and analyzing findings to determine level of risk
• Ability to apply knowledge and independent judgement in various risk management practices
• Experience in preparing appropriate documentation and reporting to management
• Experience in assisting with writing corrective action plans and assist in managing change to prevent and mitigate risk
• Knowledge and understanding of process flow or procedure
• Ability to coordinate completion of multiple tasks and meet time frames
• Ability to prioritize work, meet deadlines, achieve goals, and work under in a complex environment
• Intermediate Microsoft Office Outlook, Word, and Excel
• Clear and concise written and verbal communication skills
• Experience in informing peers, line of business and other partners on findings
• Experience in audit, testing and/or quality assurance.

Job Expectations:

• This position offers a hybrid work schedule
• Willingness to work on-site at the posted location
• Visa sponsorship is not available for this position

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file
• Submit loan file to underwriting for review
• Ensure all compliance and underwriting guidelines are met
• Enter loan information into the system
• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
• Act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training
• Provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities
• Interact with immediate team, functional area and internal peers
• Interact with internal and external customers
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior mortgage loan processor experience
• Exposure to Wells Fargo CORE application
• Ability to gather, organize, and interpret data
• Ability to navigate multiple computer screens while working on the phone
• Demonstrated comfort and success in voice-to-voice customer service.
• Strong attention to detail and accuracy skills
• Good verbal, written, and interpersonal communication skills
• Experience with proactive problem solving and resolving customer complaints.
• Experience independently driving workload and meeting set expectations.

Job Expectations:

• This position is not eligible for Visa sponsorship.
• Willingness to work on-site at stated location on the job opening.
• This position offers a hybrid work schedule.
• Required location(s) listed below. Relocation assistance is not available for this position.
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Tempe, AZ

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Schedule:

• Monday-Friday 1:00pm-5:00pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 1:00 p.m. – 5:00 p.m. Monday – Friday PST. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm. Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in working in a fast-paced call center environment
• Ability to read and interpret legal documents
• Ability to identify potential operational issues and legal risks
• Ability to achieve high production and quality standards
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Risk and regulatory compliance experience
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to work in a fast-paced deadline driven environment

Posting Location:

• 1305 W 23rd St. - Tempe, Arizona 85282

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support various operational tasks relating to subpoenas, summons, and other legal documents representing Wells Fargo
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Perform moderately complex administrative, operational, and customer support tasks
• Negotiate with external customers to assure resolutions and deadlines are met
• Provide training to less experienced Legal Operations Processors
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Monday – Friday 8:30 am – 5:00 pm MST/PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 6-8 weeks. Training hours are 8:30 am – 5:00 pm Monday – Friday (MST/PST). You are required to attend the full duration of this paid 6-8 weeks of training.
• We’re open from Monday - Friday, 8:00 am - 8:00 pm (EST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Knowledge and understanding of processing and handling summons and subpoenas
• Experience managing a pipeline of work from assignment to completion
• Loan/Mortgage industry experience
• Ability to identify potential operational issues and legal risks
• Financial Industry experience
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office skills
• Ability to read and interpret legal documents
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 1305 W 23rd St. – Tempe, Arizona 85282

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support various operational tasks relating to subpoenas, summons, and other legal documents addressed to Wells Fargo
• Perform moderately complex administrative, operational and customer support tasks
• Negotiate with external requestors to assure resolutions and deadlines are met
• Provide training to less experienced Operational Legal Specialists
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal partners to determine the best course to assure compliance requirements
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Monday – Friday 8:00am – 5:00 pm MST/PST or Monday – Friday 8:30am – 5:00pm MST/PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 4-6 weeks. Training hours are 8:00 a.m. – 5:00 p.m. Monday – Friday (MST/PST). You are required to attend the full duration of this paid 4-6 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm (EST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Knowledge and understanding of processing and handling summons and subpoenas
• Experience managing a pipeline of work from assignment to completion
• Ability to identify potential operational issues and legal risks
• Strong research and documentation skills
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office skills
• Ability to read and interpret legal documents
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 1305 W 23rd St. – Tempe, Arizona 85282

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.