Branch Operations Associate Manager - Columbus Ga jobs at Wells Fargo in United States, Columbus

Provide Team Leadership & Development

• Lead, mentor, and grow a team of software engineers focused on AI and application development

• Foster a culture of innovation, collaboration, and continuous improvement

Provide AI Strategy & Execution

• Define and drive the AI innovation roadmap for branch banking.

• Oversee development of customer-facing AI capabilities (e.g., virtual assistants, smart kiosks)

• Lead initiatives like enhanced customer and employee authentication using AI (e.g., biometrics, behavioral analytics), enhanced customer service through chatbots and personalized app interfaces, improved fraud detection and risk management and customized financial advice using predictive analytics

Perform Application Ownership

• Own the full lifecycle of AI-enabled applications—from concept to deployment and support

• Ensure scalability, security, and performance of all developed solutions

• Bring speed, intelligence, and seamless connectivity to every interaction

Cross-Functional Collaboration

• Partner with product managers, data scientists, cybersecurity teams, and business stakeholders

• Translate business needs into technical solutions that deliver measurable impact

Technology Leadership

• Stay abreast of emerging AI technologies and trends in banking.

• Advocate for best practices in software engineering, AI ethics, and responsible innovation

• Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk

Required Qualifications:

• 6+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ years of financial services experience

• 3+ years of management or leadership experience

• 3+ years leading application development teams preferably as an Engineering Manager or Lead Software Engineer

• 3+ years of experience mentoring and quality checking junior application developers

• 3+ years cloud experience

• 1+ years of experience leading AI-centric projects or programs at a financial services institution

Desired Qualifications:

• 2+ years banking operations technology experience, preferably branch operations

• 3+ years of technology transformation / modernization leadership experience

Job Expectations:

• This position offers a hybrid work schedule - ability to work in office

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

Locations:

• 3075 Loyalty Circle, Columbus, Ohio

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead the development and execution of product plans and initiatives supporting modernization of core banking capabilities.
• Act as a key participant in large-scale planning activities for core banking modernization.
• Review and analyze digital strategy for account ledger and transaction processing, contributing to foundational product definition.
• Influence product direction and cross-functional strategy by evaluating multiple technical and business factors.
• Make product decision that balance customer impact, operational needs, and policy or compliance requirements.
• Work closely with Senior leadership to support roadmap and execution of modernization efforts.
• Translate business needs into detailed product requirements and user stories.
• Partner with engineering, architecture, and risk/control teams to ensure delivery is compliant, scalable, and well-documented.
• Collaborate with business stakeholders to define future-state requirements.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong communication, collaboration, and problem-solving skills.
• Experience delivering within Agile frameworks and using tools such as JIRA or Confluence.
• Experience supporting core banking modernization or enterprise technology transformation.
• Knowledge of account ledger, posting logic, transaction flows, or ledger system architecture.
• Experience in real-time systems, microservices, or even-driven design.
• Experience working in financial services, or highly regulated environment

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position will require onsite presence at one of the locations listed below in a hybrid work schedule

Posting Location(s):

• NC-Charlotte: 401 S Tryon St
• OH-Columbus: 3075 Loyalty Cir

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

Contribute to the following areas:

Program & Project Management

• Lead and manage cross-functional programs and features from initiation through delivery, ensuring alignment with strategic goals

• Develop and maintain detailed project plans, timelines, and budgets

• Identify risks and develop mitigation strategies to ensure successful delivery

Product Management

• Collaborate with business units to gather and prioritize product requirements

• Define product roadmaps and ensure alignment with business objectives

• Partner with development teams to deliver high-quality solutions that meet user needs

Agile Development & Delivery

• Champion agile practices across teams. Coach, mentor and train teams on key agile principles and guardrails

• Manage Scrum Masters and act as the key Agile Coach where needed to drive agile maturity

• Foster a culture of iterative development and continuous feedback

Continuous Improvement

• Identify opportunities for process optimization and automation

• Implement best practices and frameworks to drive operational excellence

• Monitor KPIs and performance metrics to assess impact and drive improvements

Business & Technology Coordination

• Serve as the primary point of contact between branch operations and technology teams

• Translate business needs into technical requirements and vice versa

• Ensure clear communication, alignment, and stakeholder engagement throughout the project lifecycle

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 8+ years of proven experience in stakeholder management and cross-functional collaboration

• 4+ years of management or leadership experience

• 4+ years of agile methodologies (Scrum, SAFe, Kanban)

• 4+ years of financial services experience

Desired Qualifications:

• Bachelor’s degree in information technology, Business Administration, or related field (Master’s preferred)

• Experience in retail banking or multi-branch environments

• Familiarity with tools like Jira, Confluence, Microsoft Project, and ServiceNow

• Lean Six Sigma or other continuous improvement certifications

• Experience with project delivery and business execution

• Demonstrated ability to challenge existing processes and drive necessary change across teams

• Ability to work in a matrix environment and manage multiple competing priorities

• Ability to communicate powerfully and prolifically while communicating complex technical information and value/impact in simple terms to executive leadership

• Excellent problem-solving skills

• PMP, PMI-ACP, or similar certifications

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote

• Relocation assistance is not available for this position

Location:

• 3075 Loyalty Circle, Columbus, Ohio

• 300 S. Brevard St., Charlotte, North Carolina

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Shape and execute the digital workplace strategy for branch banking, aligning with enterprise hardware standards—including teller workstations, peripherals, mobile devices, and self-service tools—to ensure reliability, performance, and user satisfaction

• Lead the modernization of branch desktop environments , including migration to cloud-based virtual desktop infrastructure (VDI) and scalable endpoint solutions, while ensuring compliance with regulatory and risk frameworks

• Conduct in-depth research on retail banking trends, customer behavior, and branch technology innovations to proactively identify opportunities that improve service delivery and operational efficiency

• Drive cross-functional collaboration to deliver seamless, omni-channel experiences that connect branch, digital, and contact centertouchpoints—enhancing

• Partner across Technology, Branch Operations, and Employee Experience teams to deliver intuitive, secure, and resilient tools that support day-to-day branch activities and long-term transformation goals

• Manage product roadmaps and delivery pipelines using OKRs, Epics, and Features in JIRA Advanced Roadmaps to prioritize initiatives, improve team velocity, and reduce operational friction in high-volume environments

• Champion user-centered design by gathering feedback from branch employees, piloting new capabilities, and continuously refining solutions to meet evolving frontline needs

• Serve as a subject matter expert in branch end-user technology, supporting internal audits, regulatory reviews, and enterprise governance processes

• Design and implement highly customer-centric compute experiences for both employees and retail customers that meet or exceed user experience expectations

• Lead the planning, design, and implementati on of hybrid/cloud strategies for end-user enablement, focusing on scalability, reliability, and performance

• Integrate enterprise authentication and authorization platforms to enhance security and streamline access management

• Collaborate on business requirements and implementation , ensuring alignment with organizational goals and user needs

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of financial services experience

• 5+ years of experience in cloud adoption, desktop and application virtualization, and digital experience strategies

• 5+ years of experience in Agile practice and tools experience, including JIRA and Confluence

• 3+ years branch technology or retail banking technology experience

Desired Qualifications:

• Proven success managing large-scale investments and achieving measurable business outcomes

• Strong leadership skills with a user-centric approach to product development and strategy

• Experience with large-scale end-user hardware management and supporting virtual desktops and other Enterprise Desktop technologies

• Experience with Desktop as a Service (DaaS) cloud technology (Amazon Workspaces, Microsoft W365, Google Cloud)

• Experience with end user computing

• 4-year college degree or master's/advanced degree

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote

• Relocation assistance is not available for this position

Locations:

• 300 S. Brevard St., Charlotte, North Carolina

• 3075 Loyalty Circle, Columbus, Ohio

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

A strong candidate will…

• be passionate about improving the user experience of people using assistive technology
• assist others who have less experience in accessibility to maximize the functionality of their assistive technology software/hardware
• be a technical, experienced professional capable of managing customer feedback and issues to improve accessibility across Wells Fargo
• possess strong organizational skills, excellent communication skills, and have a provable track record of juggling multiple issues simultaneously

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Lead in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of working with assistive technologies. Examples: JAWS, NVDA, ZoomText, Dragon Naturally Speaking and various other assistive technology hardware/software.
• 2+ years of experience in a technology support role

Desired Qualifications:

• Experience with accessibility and assistive technology on one or more platforms: Windows, Android, Mac or iOS.
• Demonstrated experience with Accessibility standards and guidelines such as: WCAG 2.4, Sections 508, 255, CVAA, EN 301 549 etc.
• Bachelor’s degree in related field such as rehabilitation counseling, special education, disability studies, counseling, or psychology
• Previous experience in a customer phase role with a strong emphasis in client satisfaction: exceptional skills in collaboration, consultation, communication, client support and analysis.
• Certifications in accessibility fields are preferred. Examples: Trusted Tester, IAAP, CPACC etc.
• Experience working directly with individuals from the disability community preferred.
• Passion for assistive technology, accessibility and disability inclusion.
• Strong written, verbal, and presentation skills.
• Team player with proven ability to build trust and relationships while working in diverse teams across lines of businesses and time zones.

Job Expectations:

• Must be able to work onsite in Columbus, OH

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talent
• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Leadership skills including the ability to build, develop, and motivate a diverse work team
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Knowledge and understanding of laws and regulations pertaining to the banking industry
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Cash handling experience

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
• This position is not eligible for Visa sponsorship

• 3217 Macon Rd.,COLUMBUS, GA 31906

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.