Senior Commercial Loan Servicing Representative jobs at Wells Fargo in United Kingdom, City Of London

In this role, you will:

• Be responsible for Situation Investigation and Problem Analysis, Feasibility Assessments, Business Case Development, Process and Service Improvement, Business Acceptance Testing, Business Change Deployment and Requirements Definition.

• Run discovery, elicitation and design workshops with stakeholders at varying levels to ensure problem statements are fully understood, that requirements are holistic and that they are documented to the highest standards).

• Define and document requirements and user stories using Jira as prescribed by the team and run appropriate meetings to validate the artefacts produced prior to signoff.

• Undertake gap analysis across a given operating model.

• Support Idea generation.

• Produce dashboards to monitor user story and testing progress as prescribed by the team.

• Document test scenarios and create tests packs.

• Display a high degree of stakeholder management and analysis.

• Support the project manager when required to do so.

• Identify, analyse and manage risks, issues and interdependencies, escalating as necessary and ensure project tasks are completed according to established timelines.

• Build relationships and influence Internal and external stakeholders to help navigate Wells Fargo move towards the it future state in line with the firm strategy and business objectives.

• Collaborate with Technology and Operations teams to deliver optimal solutions.

• Maintain up to date working knowledge of the industry and ensure that the organization’s interests are considered.

Required Qualifications and Skills:

• Experience working within financial services specialising in Capital Markets.

• Be familiar with both the Systems Development Life Cycle (SDLC) and the broader Business Change Life Cycle (BCLC).

• Experience of Investment Operations and the trade Lifecycle demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Exceptional communication and relationship building skills at all levels of the organization.

• Resilient, organised with a high degree of attention to detail.

• Excellent documentation skills ensuring traceability of the delivery back to requirements.

• Experience documenting testing strategies, coordinating testing efforts across multiple platforms and business functions, capturing and documenting UAT results, creation of test scripts and managing and communicating progress.

• Ability to identify the root cause of problems and propose solutions resulting in clear options and recommendations that can be considered to address the issues identified.

• Experience working within both waterfall and agile methods of project delivery.

• Aptitude to structure multiple tasks and work in an organized manner under pressure and time constraints.

• Flexibility to manage multiple distinct work streams simultaneously.

• Fluent in the following applications: All MS Office Application and Agile Enterprise Jira, and Confluence.

• Qualifications in Business Analysis and Investment Operations will be considered preferable for this role.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Work with origination teams across multiple locations, reviewing complex deal structure, legal and ancillary documents for operational compatibility across our Bilateral, Participation and Agency lending portfolios, ensuring compliance with the bank’s internal policies and guidelines.

• Coordinate with the Lines of Business, Loans Administration and Agency teams regarding all aspects of new and ongoing documentation issues.

• Have oversight of deal builds in Loan IQ and production of deal overview sheets for Loans / Agency teams, & approval of same when completed by lower level team members.

• Provide assistance to relationship manager in execution and closure of transactions.

• Ensure all compliance related requirements are completed for each new transactions and clients (KYC + any other documents required internally).

• Answering ad-hoc syndicate, borrower and internal queries.

• Regularly update and maintain internal databases and management information systems.

• Complete internal procedures as required to set up clients for specific products, ensuring all procedures comply with government regulations and company policies.

• Liaise with various internal departments (esp. credit control department and back office) to ensure smooth transactions execution, booking and reporting.

• Manage the timely collection and distribution of financial information and related correspondence to syndicate lenders.

• Keep the Head of Loan Onboarding team abreast of on-going issues and escalation points.

• Support the teams focus on continuous improvement and challenge the status quo.

• Assist is the control framework completion & roll out across the London Loan Operations team

• Assist/lead/represent

• Keep up-to-date with industry changes affecting loan documentation and product via the LMA/LSTA websites and attendance to relevant seminars.

Required Experience:

• Extensive experience in reviewing, facilitating and managing new and revised Loan Facility documentation with a strong familiarity of products and structuring awareness.

• Experience in Commercial Loan Closing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Excellent knowledge of industry standards relating to documentation and credit practices including extensive knowledge and understanding of Loan Market Association (LMA) and Loan Syndications & Trading Association (LSTA) facility documentation.

• Client focused with excellent interpersonal, communication and presentation skills.

• Individual accountability and ownership.

• Strong teamwork orientation. Role modeling flexibility working across product and relationship teams in both strategic and network client arena.

• Experience of Loan IQ, Debt Domain and Intralinks preferable.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

The ideal candidate will possess a comprehensive understanding of the development team's requirements to facilitate a seamless and effective delivery process. Additionally, this role offers the opportunity to participate in designing and constructing solutions using Xceptor.

In this role, you will:

• Collaborate with stakeholders to understand business processes, pain points, and automation opportunities.

• Conduct workshops, interviews and surveys to elicit functional and non-functional requirements.

• Document workflows, data sources, and integration points relevant to low-code / no-code platforms.

• Translate business requirements into platform-specific configurations, templates, and reusable components.

• Work closely with platform administrators to ensure governance, scalability and compliance.

• Serve as the liaison between business units and development teams.

• Create clear and concise documentation, including user stories, process maps, and acceptance criteria.

• Present findings to both technical and non-technical audiences.

• Support testing and validation of solutions to ensure alignment with business goals.

• Monitor performance and adoption of deployed solutions, recommending improvements where necessary.

• Maintain a feedback loop to continuously refine requirements and enhance platform usability.

Required Qualifications:

• Proven experience as a Business Analyst, ideally in digital transformation or automation projects.

• Familiarity with low-code / no-code platforms, ideally Xceptor version 4.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and stakeholder management abilities.

• Understanding of data modelling, process mapping, and user experience principles.

• Experience with Agile or iterative development methodologies.

• Ability to identify risk and reduce / manage accordingly, escalating where necessary.

• Growth mindset.

• A good understanding of client / customer service.

Desired Qualifications:

• Certification in Business Analysis.

• Intermediate SQL experience.

• Exposure to citizen development programs or enterprise automation initiatives.

• Knowledge of APIs, databases and integration concepts.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables.

• Provide subject matter expertise on due diligence documentation requirements and data sources.

• Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs.

• Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives.

• Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables.

• Compile and evaluate report results and escalate when necessary

• Resolve moderately complex issues and lead team to meet functional area process deliverables.

• Leverage solid understanding of the function, policies, procedures and compliance requirements.

• Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals.

Required Qualifications:

• Experience in Due Diligence, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Experience in Due Diligence, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Proven experience working within Client Onboarding, preferable as a Facilitator within the Rates & FX LOB.

• Experience in understanding legal documents required for onboarding clients.

• Technical understanding of transaction lifecycle in FX and Rates (Additional asset classes is a plus).

• Proven experience with external Institutional Client communications and interaction.

• Relevant experience within Client Onboarding for financial company.

• Relevant experience within a Compliance, AML/KYC or Operational risk team is preferred.

• Experience working in a demanding fast- paced financial institution, strong interpersonal skills and the ability to build and maintain strong relationships.

• Proven ability to work across global departments to build credibility and strong relationships.

• Experience compiling metrics, customer profiles and maintaining SLA’s preferred.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Processing of daily drawdown, rollover, repayment, prepayment, rate fixing and all aspects of the loan processing area relating to Agency, bi lateral, trade discounts and any other related facilities within LoanIQ system.

• Claiming and collection of principal, interest and fees relating to the above products.

• Review and clear control report exceptions.

• Review procedures on a regular basis.

• Provide solutions to operational problems and suggest improvement to the workflow.

• Process self-audits on a quarterly basis.

• Provide excellent internal and external customer service.

• Ensure that all lending transactions are booked in adherence to loan agreement timings.

• Ensure that agent notifications agree with the banks accounting systems.

• Ensure that all tasks are processed to the highest standards in accordance with cut off times (Nostro payments, Treasury cut off times etc.).

• Complete daily cash reconciliations to a high standard, ensuring no aged items exceed agreed tolerances.

Required Qualifications:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Knowledge of Loan Agency Administration and documentation.

• Knowledge of Trade products and processing advantageous.

• Good working knowledge of LoanIQ,

• Customer-orientated in approach with strong communication skills and initiative

• Control mind-set who uses experience and initiative to proactively risk manage the business

• Ability to handle multiple tasks simultaneously

• Teamwork, organisational skills and ability to prioritise

• Proactive and self-motivated, eye for detail.

• Proficient in the use of MS office including word and excel.

Control environment:

• Active participation in the identification of control weaknesses.
• Document & escalate all issues using the Operational Risk framework
• Demonstrate knowledge of Operational Risk issues and proactively work to mitigate.
• Demonstrate a firm understanding of all procedures and contribute to the ongoing review of same.
• Ensure all weekly KRI control reporting is completed with any breaks cleared in a timely manner.

Process improvements:

• Demonstrate initiative when it comes to suggesting process improvements that add value to the team from the following perspectives: cost, efficiency, flexibility and time.
• Take a hands-on role process improvement development.

Relationship building:

• Demonstrate a positive attitude and willingness to assist team members.
• Represent Loan Operations through interactions with internal & external stakeholders in a confident and helpful manner.

Communication:

• Develop ability to assess items that require escalation, ensuring that communication is clear, factual and executed in a time sensitive manner.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wels Fargo is seeking a highlyskilled PlatformSupport Engineer to ensure the seamless operation ofour Non-FinancialRegulatory Reporting (NFRR) platform. This role is critical in maintaining system availability, monitoring performance, and ensuring compliance with regulatory requirements. The successful candidate will play a key role in incident management, release coordination, and change management, ensuring the platform meets Service Level Agreements (SLAs) and operates efficiently.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams.
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area.
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems.
• Make decisions on technical changes and enhancements.
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives.
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Required Qualifications:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience in a production support role in the Banking domain, preferably in Capital Markets.
• Hands on Experience in MS SQL, Linux, Autosys, Shell/Python scripting.
• Strong Analytical Skills.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

You will also support the International Head of Risk SP&G, the CRO, and members of the wider risk leadership team in implementing the risk management program and leading key aspects of the International Risk SP&G annual plan that seeks to drive a holistic approach to risk management oversight.

In this role, you will:

• Act as an advisor to leadership to develop or influence enterprise risk, governance, reporting programs, plans, specifications, resources, and long term goals for highly complex business corporate governance risk programs and technical needs across multiple front lines with high risk for Enterprise Risk.
• Lead the strategy and resolution of highly complex and unique challenges for governance and reporting programs companywide.
• Deliver solutions that are long term, large scale and require vision, creativity, innovation, advanced analytical and inductive thinking, and coordination of highly complex activities and guidance to others.
• Provide vision, direction and expertise to more experienced leadership on implementing innovative and significant business solutions that are large-scale cross functional or companywide strategies.
• Lead projects and mentor virtual teams, design, develop and deliver training.
• Guide and direct the organization in terms of policies, effectiveness of companywide initiative execution, and reporting to the Board.
• Engage and strategize with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership.
• Partner with managers to deliver risk reporting to executive management, committees, and Board of Directors and assists in development of actionable insights.
• Maintain internal partnership with the business and other business units, Audit, Legal, regulators, and industry partners on risk related topics.

Required Qualifications:

• Experience in Risk Management (Compliance, Financial Crimes, Operational Risk, Audit, Legal, Credit Risk, Market Risk) or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience in reviewing and challenging capital and liquidity submissions such as ICARA.
• Experience of leading enterprise risk management programs.
• Experience in model risk governance, strategic risk oversight, and reputation risk oversight.
• Working knowledge of the key risk management concepts and techniques
• Able to read, digest and comprehend regulatory texts with ease.
• Experience in financial services / lending businesses.
• Experience in projects or processes involving multiple disciplines within an organisation.
• Exceptional organisational, analytical and documentation skills.
• Must be able to work independently, be solutions focused, positively collaborate and lead others in a fast-paced team environment.
• Self-starter and able to identify and deliver continuous improvement.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.