Commercial Loan Servicing Representative jobs at Wells Fargo in India, Hyderabad

In this role, you will:

• Research complex credit investigations and diverse credit information for loans
• Identify opportunity for process improvements within scope of responsibilities or functional area
• Review and identify basic operational assignments that require research, evaluation, and selection of alternatives while exercising independent judgement to guide medium risk deliverables
• Present recommendations for resolving complex situations and exercise independent judgement while developing expertise in the function, policies, procedures, and compliance requirements
• Collaborate and consult with functional colleagues, internal partners, and stakeholders including internal as well as external customers

Required Qualifications:

• 2+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• MBA (Finance /Banking), Cost and Management Accountancy, Chartered Accountancy or post- graduation in Economics.
• Atleast 2+ years of overall commercial credit experience across diversified asset class (includes corporate entities and real estate asset class)
• Good knowledge on financial statements for various industries with ability to ascertain trends, ratios and call out key risks when compared to benchmarks (historical and industry performance).
• Well versed with Discounted Cash Flow, Comparable Company, and Precedent Transaction analysis. Working experience with Moody’s Risk Analytics would be a plus.
• Experience in assessing credit worthiness of borrower based on various qualitative and quantitative factors
• Excellent communication skills, with special focus on business writing skills for credit reports.
• Ability to read, comprehend and synthesize data regarding borrower performance / market related information from multiple sources into one prescribed template.
• Advanced excel skills would be a plus

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University Masters/Bachelor's degree in Business or related discipline
• Strong knowledge of MS-Excel, MS-Word
• Good English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Knowledge in Commercial Mortgage Servicing
• Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

• Flexibility towards work on differentprocesses/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintainsprofessional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals
• Good understanding of risk and compliance

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance and overall effectiveness of team, as well as cross-group administrative operations
• Provide feedback and present ideas for improving or implementing processes and tools within Commercial Banking Portfolio Management
• Review credit information of loans for companies and industries
• Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information
• Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to implementation of new or revised processes and procedures
• Provide guidance and subject matter expertise to immediate team and Commercial Banking Portfolio Management on wide range of information

Required Qualifications:

• 3+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Chartered Accountant and Bachelor's Degree (Commerce Mandatory), equivalent
• Strong knowledge on accounting and finance, Industry analysis, Internal and external risk factors of the borrower
• Should have an experience in assessing credit worthiness of the borrowers based on qualitative and quantitative factors
• Strong knowledge of preparation and analysis of projected and Proforma based financial statements
• Sound knowledge of ratio analysis, cash flow, and trend analysis
• Should have experience of Financial spreading across all the Industries
• Sound knowledge on Moody's Risk Analytics (MRA) (added advantage)
• Strong knowledge on GAAP Accounting / International Financial Reporting Standards
• Ability to read & analyze financial statements.
• Excellent knowledge of MS office application primarily MS Word, MS Excel and PowerPoint
• Strong analytical skills.
• Excellent communication skills
• Should be flexible to stretch as per business requirement
• Stakeholders/Client management
• Able to multi-task to accomplish tasks effectively.
• Strong analytic skill, Quick Learner & Attention to detail
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Ability to recognize and escalate to management for any process breaches
• Highly motivated with strong organizational
• Flexibility to work in different shifts
• Ability to succeed in a team environment

Job Expectations:

• Includes end to end responsibility of request received from clients includes financial spreading in MRA tool, analyzing financial statements, identification of trend and provide financial commentaries on cause and effect on identified trend as per business requirement
• Prepare projected financial statements as per relationship managers requirement
• Complete Pro forma adjustments based on the projected financial information as per requirement
• Should be able to interpret and spread financials of different companies belong to different division as per business requirement at any given day
• Assessing the repayment capacity of the highly leveraged Borrower’s.
• Should handle subjectivity in the financial analysis/spreading and substantiate with reasons
• Should be flexible in switching roles in between Processors/DSO/QC at any point of time during the day/months as per business requirement
• Should be flexible in taking additional responsibilities and ensure smooth execution without compromising on quality and timelines
• Act as a coach or mentor to facilitate learning from experience depending on requirement
• Facilitates communication to resolve problems and advance strategies.
• Make a significant contribution toward achieving team goals through knowledge and skills.
• Lead or champion efforts to increase productivity and goal accomplishment

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Evaluate moderately complex financial performance of borrower and guarantor based on a variety of factors and determining an appropriate risk rating, both qualitative and quantitative; this would include review of financial statements and compare it against Commercial Real Estate guidelines
• Analyze historical cash flows and developing proforma based on historical performance of the property and relevant market data
• Evaluate existing leases within the property to determine possible impact on cash flows by reviewing for pertinent clauses, such as termination options and go dark
• Review loan documents and summarize salient facts of the loan and ongoing covenants (both financial and non-financial) to be maintained by the borrower
• Perform market research of real estate using various third-party applications and compare performance of subject property against market data to draw conclusion of overall performance
• Review third party documents, such as appraisal, site inspection report, property condition assessment report to infer overall performance of the property and identify significant factors which may impact asset
• Document and synthesize all findings based on above mentioned reviews
• Quality check work performed by junior team members and provide appropriate feedback on the same
• Understand the feedback received from the onshore team members and disseminate the same to the team
• Provide training to the team members and educate them on different scenarios
• Communicate with Asset Managers and make sure to deliver the desired output

Required Qualifications:

• 4+ years of commercial real estate industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in commercial real estate industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Demonstrate deep understanding of the insurance and mortgage industry , including regulatory requirements and operational workflows.
• Maintain up-to-date knowledge of escrow disbursement processes , including money movement protocols and compliance standards.

Desired Qualifications:

• Graduate and Above

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance and overall effectiveness of team, as well as cross-group administrative operations
• Provide feedback and present ideas for improving or implementing processes and tools within Commercial Banking Portfolio Management
• Review credit information of loans for companies and industries
• Respond to customer inquiries, generate status reports for management or bankers and contact available sources of information
• Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to implementation of new or revised processes and procedures
• Provide guidance and subject matter expertise to immediate team and Commercial Banking Portfolio Management on wide range of information.

Required Qualifications:

• 6+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Analyze real estate related documents like Appraisal, Lease agreements
• Provide support to the Commercial Banking Portfolio Management team and more experienced individuals in the credit approval process
• Perform complex credit investigations on companies and industries
• Utilize knowledge and interpretation of procedures to direct less experienced individuals
• Interact with immediate team and Commercial Banking Portfolio Management functional area to review process of companies for providing credits
• Understand the feedback received from the reviewers and implement the same in their day-to-day work.
• Quality check of work performed by junior team members and provide appropriate feedback on the same.
• Deliver quality work product within agreed upon timelines.
• Ability to properly escalate issues or complaints in a timely manner.
• Able to support his/her FLM in preparing the internal reports like performance report, Daily/Weekly Monthly reports and dashboards
• Prepare/design training programs, learning curve design withexamples/samples/test
• Prepare PDP packs, process documents should be up to date

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:

• 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced knowledge of SQL / Oracle, Power Bi / Tableau, VBA MS Excel & PowerPoint.
• Strong project management and analytical skills
• Excellent verbal, numerical analysis written, and interpersonal communication skills
• Advanced / Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• University degree in Business or related discipline.
• Experience in Chargeback is preferred.
• Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements, including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects.
• Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members. Coordinates new-hire training and staff up-training as needed.
• Work is typically accomplished through the team of Financial Crimes Specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.

Job Expectations:

• Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• Shift Timing: 6:30 PM to 3:30 AM IST (US Holiday)
• Ability to facilitate training or present information to an audience
• Ability to learn quickly and transfer knowledge
• Knowledge of lean and six sigma tools and techniques
• Experience of drafting Statement of Work and creating process maps and process flows
• Knowledge of creating MIS reports and dashboards
• Ability to facilitate new learnings to staff as information, systems, and processes change
• Ability to drive and lead organizational change in a dynamic environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.