Senior Escalations Representative jobs at Wells Fargo in India, Chennai
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India
Chennai
18 jobs found
17.08.2024
WF
Wells Fargo Senior Escalations Representative India, Tamil Nadu, Chennai
Support less experienced individuals in providing resolutions for client inquiries and complaints. Determine appropriate course of action and conduct investigative steps to fully identify customer issues. Perform complex administrative and...
Back-office support on complaints regarding financial products and services. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online. Perform...
Support performance and overall effectiveness of team as well as cross-group operational tasks. Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of...
Support and capture all pertinent information from customers about their claims. Conduct research and provide updates on status of new and existing claims. Identify opportunities to improve customer experience after...
Perform moderately complex operations duties in support of multiple remediation activities with direction from supervisors. Navigate multiple applications on multiple screens across all the assigned remediations with efficiency to balance...
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. Use technical expertise in the designated area and resolve escalated...
Lead moderately complex initiatives and deliverables within technical domain environments. Contribute to large scale planning of strategies. Design, code, test, debug, and document for projects and programs associated with technology...
Support less experienced individuals in providing resolutions for client inquiries and complaints. Determine appropriate course of action and conduct investigative steps to fully identify customer issues. Perform complex administrative and...
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