Support Quality Experience Analyst jobs at Walkme in United States, Raleigh
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Company (1)
Job type
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Job title (1)
United States
State
Raleigh
5 jobs found
01.09.2024
WM
WalkMe Support Quality Experience Analyst United States, North Carolina, Raleigh
Conduct SLA and case reviews upon request and provide detailed reports. Monitor incoming CSAT survey results and identify feedback that needs to be actioned on. Conduct quality feedback scoring and...
Develop operational procedures for the CSG Customer Success organization. Work with and communicate changes to the senior team members globally across our Operations, Customer Success, Services, Renewals, Sales and Product...
Develop operational procedures for the CSG Support organization. Work with and communicate changes to the senior team members globally across our Operations, Support, Services, Customer Success, Sales and Product teams....
Develop operational procedures for the CSG Support organization. Work with and communicate changes to the senior team members globally across our Operations, Support, Services, Customer Success, Sales and Product teams....
Project Management. Identify and help prioritize important Partner Success projects across delivery and managed services and serve as Project Manager. Maintain project management best practices such as project plans and...
Conduct SLA and case reviews upon request and provide detailed reports. Monitor incoming CSAT survey results and identify feedback that needs to be actioned on. Conduct quality feedback scoring and...
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