Sr Director Payments jobs at Vimeo in United States, New York

Vimeo is looking for a highly experienced and strategic Senior Director to lead our Payments team with a deep technical background. As the Head of Payments, you will be responsible for overseeing all aspects of our payment operations, ensuring seamless and secure transactions for our global user base. You will play a critical role in driving our payment strategy, optimizing our payment infrastructure, and managing key relationships with payment processors and other partners.

What you will do:

• Strategic Leadership & Planning: Develop and execute a comprehensive global payment strategy and roadmap, aligning with business objectives and ensuring compliance with relevant international regulations (i.e. PCI DSS, GDPR, etc.). Drive strategic decision-making using data analysis and metrics to identify trends, track performance, enhance transaction success rates, optimize cost-effectiveness, minimize chargebacks, increase customer satisfaction, and improve operational efficiency. Spearhead initiatives to expand payment solutions into new markets.
• Operational Excellence: Oversee all aspects of payment operations, including payment processing, fraud prevention, chargeback management, and reconciliation. Optimize payment infrastructure to achieve high authorization rates, minimize transaction failures, and ensure the development, maintenance and continuous improvement of robust, resilient, scalable, reliable, and secure payment solutions.
• Technical Leadership & Management: Lead and manage a high-performing team of payments professionals, including highly technical Payments Architects, Engineers, and Product Managers. Provide technical leadership and guidance, particularly for back-end applications. Optimize the balance of modernization and innovation initiatives with technical debt remediation. Foster a culture of innovation, collaboration, and excellence.
• Relationship & Vendor Management: Oversee relationships with payment processors, gateways, banks, and financial institutions, negotiating terms and managing contracts to secure advantageous arrangements.
• Risk & Compliance: Develop and implement risk management frameworks to mitigate fraud and ensure compliance with industry standards and all relevant payment regulations.
• Collaboration & Innovation: Work closely with internal and external stakeholders to align payment strategies with business objectives and customer needs. Collaborate with cross-functional teams, including product, engineering, finance, and legal, to ensure seamless integration of payment solutions. Monitor industry trends and emerging technologies in the payment space, identifying opportunities for innovation and improvement.

Skills and knowledge you should possess:

• Bachelor's degree in finance, business administration, computer science, or a related field; MBA or other advanced degree preferred.
• Extensive experience in payment operations and management, with a proven track record of success in a leadership role, including managing engineering teams.
• Deep understanding of the global payment landscape, including payment processing, fraud prevention, chargeback management, and regulatory compliance.
• Strong technical background with experience in software development, particularly in the design and development of backend APIs, 3rd party integrations, database architecture, and system design supporting customer-facing applications..
• Strong experience managing relationships with payment processors, gateways, and other payment partners.
• Excellent analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
• Strong leadership and communication skills, with the ability to lead and motivate a team, including technical engineering teams.
• Experience in a high-growth, fast-paced environment preferred.
• Experience with a Saas based publicly traded company is a must with video streaming or online content industry a plus.
• Lead and mentor a high-performing team of payment and engineering professionals.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $234,000 - $321,000
• All other US cities outside above metro areas: $210,600 - $288,900

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

What You Will Do:

• Design and Architect Data Solutions: Define architecture and designs for complex end-to-end data integration solutions across various systems. This includes enterprise-level data modeling across disparate systems.
• Develop ETL/ELT Solutions: Design, build, and maintain ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform) solutions, incorporating analytics, error handling, and reporting capabilities.
• Ensure Data Integrity and Reporting: Enable the team to generate accurate reports by ensuring data from various systems (sales, finance, payroll, etc.) is imported cleanly into target systems. Support all system data integrations and data normalizations across the enterprise.
• Manage Middleware and Integrations: Provide hands-on management of all middleware design, configuration, integrations, and support. Support integrations for system upgrades, including design documentation, implementation testing, and go-live support.
• Own Automation Initiatives: Build, manage and deliver outcomes against the enterprise automation roadmap which you will develop and communicate.
• Process Analysis and Identification: Analyze existing business processes to identify and size areas where automation can improve efficiency, reduce costs, and enhance accuracy.
• Solution Design and Development: Design and implement automated solutions using appropriate technologies, including robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML).
• Monitoring and Maintenance: Continuously monitor the performance of automated solutions, identify areas for improvement, and perform necessary maintenance and upgrades.
• Drive IT Infrastructure Improvement: Create and implement a strategy for the continuous improvement of the IT infrastructure, leading initiatives to add value and functionality.
• Provide Operational Support: Troubleshoot and conduct root cause analysis of incidents and outages. Implement remediations to prevent future occurrences and communicate with business stakeholders. Ensure operational excellence by maintaining process documentation and procedures.
• Communicate and Collaborate: Regularly communicate with internal customers and senior management on status, risks, and emerging issues. Maintain superior levels of customer service to all company stakeholders.

Skills and Knowledge You Should Possess:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Experience: 7+ years of proven experience in enterprise data architecture and automation, including designing and implementing complex automation and data solutions.
• Leadership and People Management: Proven ability to lead and mentor technical teams, manage projects, and foster a collaborative work environment.
• Data Integration Expertise: Extensive experience with ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform) processes and tools.
• Middleware Management: Demonstrated experience in middleware implementation, configuration, and support.
• Automation Platform Proficiency: Strong understanding of automation technologies, including RPA, AI, and ML.
• Data Lakehouse Experience: Understanding of Data Lakehouse architectures, including data ingestion, storage, processing, and analysis within a Lakehouse environment.
• Tools: Required experience with Retool and/or Tray.ai for automation and integration purposes. Familiarity with Snowflake and/ or Databricks. Sierra AI tool experience preferred.
• Project Management: Experience in managing automation projects, including planning, execution, and monitoring.
• Cloud Platform Knowledge: Preferred experience with Oracle Cloud Infrastructure (OCI).
• CRM Integration: Preferred experience with Salesforce integration.
• Global Business Acumen: Experience working in a global company environment.
• Compliance and Security: Knowledge of SOX control management and data security best practices.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $150,000 - $207,000
• All other US cities outside above metro areas: $135,000 - $186,300

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more

What you'll do:

• Exceed sales quota targets by selling Vimeo's Enterprise Video Platform ( )
• Convey Vimeo’s unique value proposition to customers and handle objections
• Position solution against contending offerings in marketplace
• Prospect and conduct outbound sales efforts to drive new pipeline in coordination with SDR
• Identify opportunities for expansion by upselling and cross-selling additional products/services to meet clients’ evolving needs.
• Work directly with leading brands and media companies to help them tackle their online video needs
• Maintain CRM data and pipeline accuracy within Salesforce
• Lead and interact with cross-functional colleagues to generate pipeline and execute campaigns in order to meet goals and objectives

Skills and knowledge you possess:

• 8+ years experience selling enterprise SaaS solutions and innovative technologies into large organizations with evidence of prior success.
• Knowledge of online video, livestreaming, advertising, marketing analytics, and technology companies
• Knowledge of various video buying personas such as Marketing, Corporate Communications, Learning & Development and HR
• Mastery and consistent execution of MEDDPICC sales methodology
• Strong belief in a customer-centric selling philosophy and consultative approach
• Proven experience introducing new concepts and building excellent client relationships at C-level within large enterprise organizations
• Account planning and territory management expertise
• Strong verbal and written communication, time management, organizational as well as presentation skills
• A great teammate that will thrive in our fluid, fast-paced, dynamic, scaling environment
• A highly motivated and results-driven self-starter
• Ability to operate with a sense of urgency and values accountability
• Passion for Vimeo and our creative community

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $137,000 - $188,000
• All other US cities outside above metro areas: $123,300 - $169,200

This role also includes on-target commissions in addition to base salary.

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

What you’ll do:

• Develop a compelling product vision: Define specifications for payment integrations, design data schemas for customer payment information, and outline system architecture for payment processing.
• Roll up your sleeves, dig into the details: Write detailed user stories and technical requirements for payments, troubleshoot payment processing errors, and conduct code reviews for payment-related features.
• Set a high bar for success: Implement A/B testing for new payment features, monitor system performance metrics, and optimize payment processing algorithms.
• Manage the execution of initiatives: Coordinate with engineering teams on API integrations, database updates, and system deployments for payment solutions, and track progress using project management tools.
• Define metrics for success and failure: Set up monitoring tools to track payment transaction volume, success rates, chargeback rates, and fraud detection metrics. Create dashboards using data visualization tools to analyze these metrics.
• Customer focus: Leverage your passion and expertise in the payments industry to better serve the needs of our users.
• Work cross-functionally: Collaborate with engineering on payment gateway APIs, data science on fraud detection algorithms, and finance on payment reconciliation processes.
• Cultivate partnerships: Develop and manage internal and external partnerships to ensure a best-in-class product vision.

Skills and knowledge you should possess:

• 7+ years of experience in product management with a proven track record of successfully launching product solutions with deep technical understanding
• 4+ years of experience with various aspects of payments, preferably within a recurring revenue business.
• 4+ years of quantitative analytical experience, including the ability to analyze hard data, draw conclusions, and develop recommendations.
• Strong operational knowledge of payments processing methods protocols and platforms including experience with chargebacks and payments fraud.
• BS in one or more of the following: Computer Science, Engineering, Business, Accounting, or Finance
• Zuora Billing, Revenue / RevPro, and Salesforce experience preferred
• Familiarity with business intelligence platforms such as Looker and Tableau
• Ability to query within Snowflake or MySql is considered a plus
• Strong spreadsheet skills required to perform data analysis and data validation.
• Global company experience
• Excellent written and oral communication skills
• Experience with system development life cycle

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $167,000 - $228,500
• All other US cities outside above metro areas: $150,300 - $205,650

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.