Support Delivery Manager jobs at Vimeo in Israel, Tel Aviv-yafo
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Israel
Tel Aviv-yafo
7 jobs found
03.02.2025
V
Vimeo Support Delivery Manager Israel, Tel Aviv District, Tel Aviv-Yafo
Lead your team to efficiently resolve customer inquiries across various support channels, ensuring the team consistently meets service level agreements (SLAs), achieves high customer satisfaction (CSAT) scores, and maintains excellent...
Facilitate planning, execution and visibility for initiatives (and their expected product outcomes) spanning multiple product and engineering and non-engineering teams; be responsible for artifacts reflecting plans, progress, issues and risks....
Lead product strategy: Create and execute a multi-year strategy and roadmaps for Vimeo's Central offering, aligned with the broader company strategy. Understand the customer: Continuously conduct in-depth user and market...
Deliver high quality, timely responses to support tickets submitted by customers. Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as...
Lead product strategy: Create and execute a multi-year strategy for Vimeo's offerings for marketers, aligned with broader company strategy. Understand the customer: Conduct market research, user interviews, and surveys to...
Directly manage and mentor a team of Support Product Leads, fostering their development as subject matter experts and effective liaisons between CSSE and the Product and ENG teams. Maintain and...
Deliver high quality, timely responses to Billing related support tickets submitted by customers. Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by...
Lead your team to efficiently resolve customer inquiries across various support channels, ensuring the team consistently meets service level agreements (SLAs), achieves high customer satisfaction (CSAT) scores, and maintains excellent...
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