Expoint – all jobs in one place
The point where experts and best companies meet

Support Specialist Ii Customer jobs at Vimeo in India

Discover your perfect match with Expoint. Search for job opportunities as a Support Specialist Ii Customer in India and join the network of leading companies in the high tech industry, like Vimeo. Sign up now and find your dream job with Expoint
Company (1)
Job type
Job categories
Job title (1)
India
City
3 jobs found
02.05.2025
V

Vimeo Software Engineer II Fullstack India, Karnataka, Bengaluru

Limitless High-tech career opportunities - Expoint

Share

Log in to apply
Design, and develop software with high quality and take ownership. Work collaboratively with product management. Participate in a full development life cycle including planning and code reviews. Build solutions that...
Description:

Team and Responsibilities

What you'll do:

  • Design, and develop software with high quality and take ownership.
  • Work collaboratively with product management
  • Participate in a full development life cycle including planning and code reviews.
  • Build solutions that can easily scale to the demands of Vimeo traffic bursts.
  • Ensure the best technical design and approach with an aim for continuous improvement.
  • Set high technical standards.
Skill and knowledge you should possess:
  • B-Tech / MTech in Computer science or equivalent degree
  • Minimum 2 years of web development experience with React.
  • Minimum 2 years of backend development experience with GoLang/PHP/Java and other languages (PHP preferred).
  • Strong troubleshooting, debugging, and testing skills
  • Very good in algorithms, data structures, time & space complexities and problem solving, in general.
  • Very good knowledge of Object Oriented programming paradigm, design patterns.
  • Good knowledge on designing systems, analyzing trade-offs between different choices.
  • Sound knowledge about REST API standards.
  • Sound knowledge about OAuth, Webhooks and other SaaS standards.
  • Nice to have exposure to NextJs.
  • Nice to have exposure on various authorization, authentication models and technologies like RBAC, ReBAC, SSO, SCIM etc
  • Willingness to learn and experiment with new technology.
Show more
Full job details

These jobs might be a good fit

17.04.2025
V

Vimeo Support Specialist II Customer India, Karnataka

Limitless High-tech career opportunities - Expoint

Share

Log in to apply
Focus on our API product area, which spans across all Vimeo products, to handle, help triage, and resolve escalated issues and cases requiring highly customized responses and/or additional troubleshooting. Review...
Description:

What you’ll do:

  • Focus on our API product area, which spans across all Vimeo products, to handle, help triage, and resolve escalated issues and cases requiring highly customized responses and/or additional troubleshooting
  • Review customers API Setup Issues/Inquires and implementation of Vimeo SDK’s/Libraries with their/3rd Party Applications.
  • Perform support specific responsibilities with a significantly higher level of autonomy, accountability, and confidence, providing feedback and assist as needed to more junior support roles
  • Respond to customers in a prompt and professional manner
  • Take a proactive stance in approaching ticket replies as well as broader user issues
  • Expertly triage, troubleshoot, and identify trends based on incoming ticket volume
  • Monitor reported issues and own them all the way from initial troubleshooting and communication to final closure with affected users
  • Monitor and assist in reporting pain points, feature requests, and additional feedback
  • Respond to internal escalations and questions from other teams in Slack or email
  • Assist in documenting troubleshooting procedures for complex features or bugs
  • Review our Internal Knowledge Base, Help Center articles, and macros to collaborate with our Knowledge Management team
  • Run point on outages, update our public-facing status page and support team

Knowledge

  • Video editing software including certified-level knowledge of at least one NLE software.
  • Passionate around video editing and has experience in at least one piece of professional software (such as Adobe Premiere, Sony Vegas, Apple FCP, Davinci Resolve, or Avid Media Composer).

Skills

  • 2+ years in a support/customer service role.
  • Expert technical skills, including developed knowledge of and experience with APIs, developer relations, advanced troubleshooting, and code.
  • Experience with interacting and parsing data from RESTful web services
  • Experience with client side API tools(Postman, Curl, etc..)
  • Knowledge of the Unix/Mac Command line and editing tools(ex. vi, nano)
  • Ability to read through and understand PHP and/or JavaScript
  • Ability to quickly analyze, reproduce, and summarize issues that require escalations and/or Bugfixes.
  • Excellent written and spoken english communication skills
  • A quick learner, that thrives in a fast paced, high energy environment
  • Ability to support our global customer base in a 24/7/365 environment
  • Experience and ability to provide support in a omni-channel environment, providing support via tickets, phone and chat
  • Experience with Zendesk/Jira or other ticketing systems a plus
Show more
Full job details

These jobs might be a good fit

17.04.2025
V

Vimeo Support Specialist Customer India, Karnataka, Bengaluru

Limitless High-tech career opportunities - Expoint

Share

Log in to apply
Deliver Outstanding Customer Support: Handle and resolve support tickets across a broad spectrum, with a primary focus on first-touch resolution and quick turnaround times. Provide prompt, courteous, and personalized support...
Description:

What You’ll Do:
  • Deliver Outstanding Customer Support: Handle and resolve support tickets across a broad spectrum, with a primary focus on first-touch resolution and quick turnaround times. Provide prompt, courteous, and personalized support across all our channels, including email tickets, messaging and phone.
  • Troubleshoot and Resolve Issues: Use internal documentation to address common issues related to billing, account access, and technical troubleshooting. Escalate complex cases to Product Desk Specialists or Managers when necessary, ensuring a smooth handoff and maintaining a white-glove experience for customers.
  • Master Vimeo’s Products and Systems: Develop a strong, practical understanding of Vimeo’s offerings (Vimeo, Vimeo Live, and OTT) by exploring and testing the platform. Use this knowledge to confidently resolve 80%+ of incoming tickets without escalation and provide effective troubleshooting and support.
  • Identify and Report Trends: Monitor and identify recurring customer issues, pain points, and trends. Proactively surface these insights to Senior Specialists, Product Leads, or Delivery Managers to drive improvements in our support processes and product offerings.
  • Contribute to Knowledge Management: Report missing or outdated macros, internal knowledge base (IKB) articles, and help center content to ensure our resources remain accurate and up to date.
  • Stay Informed and Adaptable: Keep up with product launches, policy changes, known issues, and feature requests across all product lines. Follow established protocols to track and communicate updates effectively.
  • Work Flexibly in a 24/7 Environment: Be available to work in rotational shifts, including nights, weekends, and holidays, as required by business needs.
Capacity Breakdown:
  • 90% Tickets: Handle tickets across multiple support channels, including:
    • Email
    • Phone
    • Messaging
  • 10% Learning: Dedicate time to learning and staying up to date on Vimeo’s products, policies, and processes.
Skills and Knowledge You Should Possess:
  • BCA, MCA, or BE in Computer Science is preferred.
  • 1-2+ years of experience in customer support with a proven track record of delivering high-quality service.
  • Expert troubleshooting skills, with familiarity in web technology and video-streaming apps.
  • Strong understanding of livestreaming technology, including encoding software and hardware.
  • Working knowledge of HTML and CSS (familiarity with JavaScript is a plus).
  • Excellent written and verbal communication skills in English (B2 or above).
  • Ability to adapt tone and style to match customer needs while maintaining a professional and empathetic approach.
  • Ability to remain calm under pressure, especially when interacting with high-priority customers.
  • Strong problem-solving skills and a proactive approach to learning.
  • Understanding of livestreaming technology along knowledge of different encoding software and hardware
Bonus Points:
  • Experience working with Zendesk or similar customer support platforms.
Show more
Full job details

These jobs might be a good fit

Limitless High-tech career opportunities - Expoint
VimeoSoftware Engineer II Fullstack
India, Karnataka, Bengaluru
570481026
02.05.2025

Share

Log in to apply
Design, and develop software with high quality and take ownership. Work collaboratively with product management. Participate in a full development life cycle including planning and code reviews. Build solutions that...
Description:

Team and Responsibilities

What you'll do:

  • Design, and develop software with high quality and take ownership.
  • Work collaboratively with product management
  • Participate in a full development life cycle including planning and code reviews.
  • Build solutions that can easily scale to the demands of Vimeo traffic bursts.
  • Ensure the best technical design and approach with an aim for continuous improvement.
  • Set high technical standards.
Skill and knowledge you should possess:
  • B-Tech / MTech in Computer science or equivalent degree
  • Minimum 2 years of web development experience with React.
  • Minimum 2 years of backend development experience with GoLang/PHP/Java and other languages (PHP preferred).
  • Strong troubleshooting, debugging, and testing skills
  • Very good in algorithms, data structures, time & space complexities and problem solving, in general.
  • Very good knowledge of Object Oriented programming paradigm, design patterns.
  • Good knowledge on designing systems, analyzing trade-offs between different choices.
  • Sound knowledge about REST API standards.
  • Sound knowledge about OAuth, Webhooks and other SaaS standards.
  • Nice to have exposure to NextJs.
  • Nice to have exposure on various authorization, authentication models and technologies like RBAC, ReBAC, SSO, SCIM etc
  • Willingness to learn and experiment with new technology.
Show more
Full job details

These jobs might be a good fit

Professional CV Builder tool from Expoint.

Get to the top of the "yes list" with a standout CV!

CREATE CV

Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Support Specialist Ii Customer opportunities at Vimeo in India. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.