Software Engineer - Full Stack jobs at Verint in India, Bengaluru

Overview of Job Function:

The Software Engineer is required to take a holistic view and be engaged throughout the development lifecycle. They will participate in and occasionally drive all our R&D activities. Subject to their specialization, they will be involved in the design, development, testing, publishing, and/or support of different cloud-based products and solutions. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes,while providing guidance to associate level engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and occasionally lead the implementation of new solutions.

Overview of Job Function:

Overview of Job Function:

The Software Engineer is required to take a holistic view and be engaged throughout the development lifecycle. They will participate in and occasionally drive all our R&D activities. Subject to their specialization, they will be involved in the design, development, testing, publishing, and/or support of different cloud-based products and solutions. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while providing guidance to associate level engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and occasionally lead the implementation of new solutions.

General Description / Overview of Role

The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.

Primary Roles & Responsibilities
➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.
➢ Solution design review and feedback
➢ Technical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
➢ Implementation of software components and third-party components as defined by the project and customer needs.
➢ Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
➢ Cloud (AWS/Google Cloud) experience is a plus
➢ Site and user acceptance testing.
➢ Primarily remote but onsite if required.
➢ Primarily in office hours but out of hours if required.

Description:
As a DevOps engineer, you will be engaged in the optimization of engineering processes and tooling affecting the Analytics engineering department product. You will be involved in the development and support of solutions which enhance the efficiency of engineering as well as configuration of tools. These solutions involve diverse development platforms, software, hardware, technologies and tools.

You will participate in the design, development and implementation of complex infrastructure. You will be involved in supporting our strategic move of products into the public/private/hybrid cloud, performing DevOps activities, CI/CD and working with various technologies such as Docker, Kubernetes, Containerization, Maven, Artifactory, Jenkins, Ansible, Virtualization and more as required to automate the process of building, packaging, provisioning and deployment of on-premises and SaaS applications.

• Design, plan, build and execute software infrastructure for complete CI/CD for the build, deploy and testing of the large-scale software products.
• Manage and monitor the engineering labs, including provisioning of new hardware and virtual machines, debugging problems impacting engineering and provisioning access and accounts.
• Develop custom tools, automation and integration with existing tools to increase efficiency.
• Development of DevOps and Cloud solutions.

Role Purpose

• Designs, implements, tests and documents complex software applications
• Provides effective communication with geographically distributed team members
• Ensures quality through design/code reviews, TDD and BDD practices
• Escalates urgent issues to Engineering Management
• Can provide peer advisement to other Software and Associate Software Engineers, through code/design reviews and peer-programming efforts
• Interacts with Business Analyst to ensure that specifications are satisfied
• Communicates design, reliability and maintenance problems to appropriate internal resources
• A Software Engineer may function in a Support Role with the following added responsibilities:
  • Responsible for debugging, troubleshooting and developing technical solutions in the form of software patches related to software and setup errors
  • Creates workaround solutions when product procedures have failed and ensures issues are resolved in a timely fashion
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

Overview of Job Function:

As a Software Engineer you will design, develop, and maintain robust software applications, leveraging Python, cloud platforms (AWS, Azure), and CI/CD tools like Harness and Jenkins. Your focus is on extracting data from different sources, Transforming at into structured format and loading into a Datawarehouse like MSSQL or Oracle.You will collaborate with cross-functional teams to build innovative solutions, optimize system performance, and ensure operational excellence through effective monitoring and automation. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while providing guidance to associate level engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and occasionally lead the implementation of new solutions.