Salesforce Service Cloud Engineer Multiple jobs at Us Bank

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards, and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards.

• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies.

• Assists in the evaluation of reference models, blueprints, and playbooks to ensure they are fit for purpose.

• Develops software solutions to address manual and repeatable work or inefficient processes.

• Conducts on-site evaluations of third-party products being considered for firm adoption.

• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers.

• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains.

Required Qualifications:

• DevOps Engineer with 5+ years of experience.

• Experience in Windows Operating System, IIS and .NET application integration.

• Understanding of Linux app servers with Websphere, Tomcast and java Applicaiton.

• knowledge of TCP/IP, DNS, WINS, Firewall, Local and Global load balancing expertise in application integration.

• Troubleshoot application integration issues in Windows & cross platform environment.

• Knowledge of CICD (XLR, Bitbucket, Jenkins, Ansible Tower) Tools is Must

• Knowledge of Troubleshooting tools like Splunk, dump logs

• Working in Agile environment and understanding of Agile ceremonies

Skills:

• Analytical Thinking

• Application Development

• Automation

• Production Support

• Risk Management

• Adaptability

• Business Acumen

• DevOps Practices

• Solution Delivery Process

• Solution Design

• Architecture

• Collaboration

• Innovative Thinking

• Stakeholder Management

• Technical Strategy Development

: Bachelor’s degree or equivalent work experience.

Job Description:

Job Description:

This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.

Responsibilities:

• Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
• Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
• Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
• Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
• Navigates multiple systems to migrate clients to on-line and self-delivery channels that enable constant account access

Desired Qualifications:

• Experience in a call center and/or a financial/banking center
• Customer service experience​

Skills:

• Account Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Problem Solving
• Risk Management
• Attention to Detail
• Business Acumen
• Valuation Ethics and Practice Standards

High School Diploma / GED / Secondary School or equivalent

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy and ensuring technology solutions comply with applicable system design enterprise standards. Job expectations include advocating and advancing modern and automated practices and promoting exceptional design, engineering and organizational practices.

senior lead/architectto join Collaboration and Productivity team as we move from being a tech-enabled service to a tech product hub. We are looking for passionate and enthusiastic people who are energized by solving complex business problems and provide excellent technical solutions. The role requires experience in all aspects of software development, as well as a proven track record of development of enterprise solutions. Candidate will be required to produce detailed, low level technical designs for implementation by development teams while ensuring all solutions seamlessly integrate with other technologies within the bank. Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Data Retention and Legal Hold. Responsible for adhering to, owning, updating, and creating necessary security standards. Ownership of controls to ensure platform operates efficiently and flawlessly.

Responsibilities:

• Provides solution design feedback to Solution II, Development Operations II, and Site Reliability Engineers and manages solution delivery as relevant to teams
• Facilitates solution-driven discussions, leads the design of complex architectural components, and finds creative solutions using knowledge of the domain and operational constraints
• Leads rapid shaping of infrastructure and application architecture to solve for emerging business requirements, ensuring design is flexible and modular
• Designs solutions that are compliant all relevant risk, financial, and compliance polices, and standards
• Manages the application performance in production (application health, resiliency, performance, security, enterprise data management standards, audit exams and reviews)
• Participates in various steering committees for technical and infrastructure service domains
• Collaborate with Product & Service team to understand requirements and set objectives in line with end-to-end solution delivery plan.
• Work with Product, Engineering, and Service Delivery teams to prioritize new features and capabilities; oversee sprint delivery and ensure alignment with end-to-end service delivery.
• Participate in solution driven discussions, contribute to the design of large or highly complex designs, and find creative solutions using knowledge of the domain with consideration for operational and/or performance constraints.
• Decompose complex tasks into actionable work units and deliverables and assign work units to individuals.
• Ensure delivery detailed documentation for team consumption and use by Operations team for support.
• Perform deep dive analysis of automation breaks, identify solutions, and manage through resolution.
• Respond to risk or audit identified issues with designs that ensure compliance with software best practices, release standards, and policies.
• Contribute to the development strategy for respective technical domain and lead senior teammates.
• Mentor and guide senior engineers ensuring system design technology solutions comply with enterprise system design and engineering standards.

Required Qualifications:

• 10+ years of Java/J2EE,
• Javascript
• Node JS
• Spring and J2EE design patterns
• SQL
• Server-side RESTful web services

Desired Qualifications:

• CTI APIs, including TSAPI, JTAPI, Lync UCWA, HTML5, CSS3, Bootstrap/JQuery, AngularJS, JUnit Framework Jenkins automation framework

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support

Job Description:

Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns.

Experienced full stack .NET developer with C#, MVC, MS SQL server. To work on application modernization efforts including containerization, .NET core and React implementation.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)

Required Qualifications:

• Prefer full stack
• ASP.NET, C#, MVC, HTML/CSS, SQL Server, LINQ, Entity Framework, REST, JSON
• Visual Studio 2017 (or later), Team Foundation Server, SQL Server Management Studio
• RESTful web services
• Kendo UI (React JS is a nice to have)
• Aspose.NET
• HangFire.io
• Experience working in Agile-scrum environment
• Object Orientated design/coding
• Strong SQL skills – stored procedures, views, data modelling

Desired Qualifications:

• React
• .NET Core

Skills:

• Application Development
• Automation
• Influence
• Solution Design
• Technical Strategy Development
• Architecture
• Business Acumen
• DevOps Practices
• Result Orientation
• Solution Delivery Process
• Analytical Thinking
• Collaboration
• Data Management
• Risk Management
• Test Engineering

This job is responsible for defining and leading the engineering approach across end-to-end technology stacks. Key responsibilities include leading teams to deliver design solutions, engaging in development environments to identify and improve performance/capacity issues, and ensuring system design solutions comply with enterprise standards. Job expectations include demonstrating technical expertise within domains, decomposing objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

Responsibilities:

• Ensures that execution aligns with product strategy by working with product management, product owners, and other stakeholders, contributing to the technology strategy for their technical domain
• Mentors and guides Solution Engineer resources and more junior engineers on performance evaluation and validation methods and tools ensuring system design technology solutions comply with enterprise system design and engineering standards
• Participates in solution-driven discussions, such as various Communities of Practice (COPs), contributes to the design of large or highly complex architectural designs, and finds creative solutions through their knowledge of the domain and operational constraints
• Collaborates with Development and Infrastructure teams to understand technical solutions and provide the performance capabilities required in the application across the technology stacks provided by peer Engineering Leads
• Plan, deploy, and maintain voice recording solutions that meet regulatory standards, ensuring seamless integration with adjunct voice technology platforms
• Manage the transition of technology change and complex technical projects in the Regulated Voice Recording environment.
• Translate the request into technical scope of work.
• Evaluate user impact to execution strategy including pre-implementation, cutover, and post-change validation tasks.
• Ensure all voice recording systems adhere to industry standards and compliant to jurisdiction requirements
• Work with telephony systems, PBX, VoIP systems, and cloud-based platforms to integrate voice recording solutions
• Develop risk mitigation plan for pre, during, and post transformation.
• Familiar with cloud technologies & services
• Ensure migration process adheres to change control, security, compliance, and regulatory requirements.
• Ensure proper understanding, documentation, and implementation of business requirements.
• Effectively communicate overall program and status updates to key business stakeholders.
• Effectively communicate upcoming migrations/project work to senior tech leadership.

Required Qualifications:

• Demonstrated experience delivering technology solutions, voice and video preferred, but not required.
• Exercised a progressive mentality to consistent optimize existing practices and reduce time to market for programs and tasks
• Proficient in database navigation & scripting in MySQL & MSSQL
• Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
• Ability to review, understand, and interpret technology updates for applicability in the environment we support
• Ability to interact effectively with customers and leadership as needed
• Ability to handle multiple tasks simultaneously
• Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
• 10 years’ experience working on technology initiatives
• Bachelor’s degree preferred
• Experience with Applications / Software Tools:
• NICE NTR, NICE NTRX, NICE NTRX Cloud, Compass, Sentinel, IPC Unigy

Skills:

• Analytical Thinking
• Collaboration
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Architecture
• Automation
• Influence
• Risk Management
• Technical Strategy Development
• Adaptability
• Application Development
• Business Acumen
• DevOps Practices
• Production Support

Job Description:

Job Description:
This job is responsible for supporting multiple security engineering efforts to deliver enterprise security capabilities. Key responsibilities include serving as a subject matter expert of security technology, overseeing major engineering milestones including the design, development, and implementation of systems, and reporting on key metrics. Job expectations include executing on engineering initiatives, partnering with cross-functional teams, solving complex issues within one or more security domains, and mentoring team members.

Key Responsibilities:
• Act as the security authority for cloud architecture reviews, technical risk assessments, and solution design across AWS, Azure, and/or GCP environments.
• Support and automate security assessments and governance using infrastructure as code (IaC) and policy as code (PaC) tools.
• Collaborate with DevOps, architecture, and risk teams to integrate security into CI/CD pipelines and cloud-native development.
• Contribute to the evaluation, selection, and onboarding of cloud-native and third-party security solutions.
• Support remediation activities tied to compliance audits or third-party risk assessments.
• Conduct security risk assessments for cloud applications, services, and infrastructure.
• Collaborate with application and infrastructure teams to ensure secure design, configuration, and operation of cloud-native services.
• Provide expert support during audits, incidents, or regulatory reviews.
• Validate cloud configurations against security and compliance requirements across AWS, Azure, GCP, or other platforms.
• Monitor, track, and report findings from cloud security reviews and ensure timely closure of issues.
• Assist in developing and updating cloud security processes, procedures, and playbooks.
• Reviewing bank policies

Required Qualifications:
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a bonus.
• Proven experience in software quality assurance or a QA-related role.
• Knowledge of scripting or programming languages (Java, Python, etc.) is a plus.
• Excellent attention to detail, communication, and problem-solving skills.

Preferred Qualifications:
• College degree or equivalent in Computer Science, Information Technology, Engineering, or a related field.
• QA certifications (e.g., ISTQB, CSTE) are a plus.
• Knowledge of scripting or programming languages (Java, Python, etc.) is a plus.
• Experience with CI/CD pipelines and tools (Jenkins, GitLab CI/CD).

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)

• Develop and extend our systems for performance, coverage and new functionality.

• Work with technology and business groups in the region and globally to deliver high quality products in a fast-paced environment.

• Provide production support for applications.

Required Qualifications:

• 4+ years of strong development experience

• Core Python fundamentals and programming

• Object-oriented programming

• Strong understanding of the software Design Patterns, multithreading

• Working with Python libraries like Pandas, NumPy, etc.

• Knowledge of Python frameworks like Django, Flask, etc.

• Basic understanding of front-end technologies, such as JavaScript, JQuery, HTML5, and CSS3

• Object oriented or Relational Database knowledge

• Web frameworks and RESTful APIs knowledge

• Code packaging, release, and deployment

• Code versioning tools like CVS, Git, etc

• Knowledge of working in Relational databases like Oracle and can normalize complex SQL queries

DesiredQualifications:

• Understanding of the Listed Futures Options, Cleared OTC, Repos, FXPB business

• Experience working in Quartz – proprietary framework of Bank of America.

Skills:

• Application Development
• Automation
• Influence
• Solution Design
• Technical Strategy Development
• Architecture
• Business Acumen
• DevOps Practices
• Result Orientation
• Solution Delivery Process
• Analytical Thinking
• Collaboration
• Data Management
• Risk Management
• Test Engineering

Minimum Education Requirements: Bachelor Degree or Equivalent Professional Experience