Custody Operations Specialist Category Banking jobs at Us Bank

Job Description:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Administer and support CyberArk Privileged Access Security Suite (Vault, CPM, PSM, PVWA)
• Monitor CyberArk platform health, availability, and performance, ensuring alignment with operational SLAs
• Troubleshoot and resolve credential vaulting, rotation, and integration issues
• Partner with infrastructure and application teams to enable secure access integrations
• Enforce compliance with internal security policies and external regulatory standards
• Provide Tier-2/3 support for CyberArk-related incidents and service requests
• Participate in audits, evidence gathering, and privileged access governance reporting
• Support change management, testing, and deployment of CyberArk updates and patches
• Create and maintain operational documentation, runbooks, and knowledge base articles

Required Qualifications:

• 3+ years of experience in CyberArk Privileged Access Management (PAM) administration and operations
• Strong hands-on expertise with CyberArk components (Vault, CPM, PSM, PVWA)
• Experience managing credentials across Windows, Linux/Unix, databases, middleware, and APIs
• Familiarity with identity and access management (IAM) principles and privileged access best practices
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent communication and collaboration skills with cross-functional teams
• Ability to describe highly technical information in an understandable level to any audience

Desired Qualifications:

• CyberArk certifications (Defender, Sentry, Guardian)
• Experience with CyberArk Secrets Manager
• Scripting knowledge (PowerShell, Python, Bash) for automation and onboarding
• Experience with cloud platforms (AWS, Azure, GCP) and PAM integrations
• Familiarity with Active Directory, LDAP, and authentication mechanisms
• Exposure to SIEM tools (Splunk, QRadar, etc.) for monitoring privileged activity
• ITIL Foundation certification or knowledge of ITSM best practices

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Job Description:

Job Description:

The
Data Operations Analystsupports the Service Asset Configuration Management (SACM) Operations team which is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The SACM Operations team provides reporting and operational capability for managing the inventory within the CMDB; including management of the Remedy internal product catalog.

This job is responsible for developing and delivering data solutions to accomplish technology and business goals and initiatives. Key responsibilities include performing code design and delivery tasks associated with the integration, cleaning, transformation, and control of data in operational and analytical data systems. Job expectations include working with stakeholders and Product and Software Engineering teams to aid with implementing data requirements, analyzing performance, and researching and troubleshooting data problems within system engineering domains.

Responsibilities:

• Manage workorder queue for asset management activities within the CMDB.
• Perform analytical analysis and assessments of data integration sources into the Master Data Warehouse
• Perform and communicate data consistency and accuracy assessments across key IT infrastructure SORs
• Drive future data standardization and quality measurements based on analysis outcomes
• Works across development teams to contribute to the story refinement and delivery of data requirements through the delivery life cycle
• Leverages architecture components in solution development, codes solutions to integrate, clean, transform, and control data in operational and analytical data systems per acceptance criteria
• Builds processes supporting data transformation, data structures, metadata, data quality controls, dependency, and workload management and defines and builds data pipelines and complex data sets to enable data-informed decision making, identifying and raising risks at all stages of the data engineering process
• Develops and executes test plans to produce quantitative results, contributes to existing test suites including integration, regression, and performance, analyzes test reports, identifies test issues and errors, and triages underlying causes
• Drives complex information technology projects to ensure on-time delivery and adheres to team delivery and release processes
• Identifies, defines, and documents data engineering requirements, communicating required information for deployment, maintenance, support, and business functionality
• Works with technology partners and a diverse set of stakeholders to identify and close gaps in data management standards adherence, negotiates paths forward, and helps identify and communicate solutions to complex data problems leveraging knowledge of information systems, techniques, and processes

Required Qualifications

• 3+ years Experience in Data Analysis or Data Integration
• SQL skills against industry standard DBMS (Cloudera, IBM, Trino, Oracle, SQL Server)
• Experience with problem management and ability to dive into root cause analysis.
• Experience with Data quality issues and development of metrics to support improvement of the data quality
• Basic technology knowledge with regards to terminology and database methodology.
• Strong interpersonal and business skills to achieve cooperation/coordination of multiple tasks being performed
• Ability to communicate effectively to multiple levels in technology organization
• Ability to effectively deal with multiple deadline-driven, customer-sensitive projects and tasks
• Strong time management and task prioritization skills
• Ability to communicate clearly and concisely verbally and in writing
• Ability to work with Senior management both on the Technology as well as Business
• Ability to assess and suggest changes to the Master Model over time
• Ability to provide input to reporting and integration requirements

Desired Qualifications

• ServiceNow ITSM experience
• ITIL 4
• Bachelor's degree in Technology from an Accredited University

Skills:

• Analytical Thinking
• Application Development
• Data Management
• Agile Practices
• Collaboration
• Decision Making

This job is responsible for executing substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include working directly or through compliance officers for the Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, operational/fraud risk management requirements.

Responsibilities:

• Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed
• Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders
• Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed
• Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees
• Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes
• Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately

Required Skills:

• Minimum 7 years experience
• Strong understanding of correspondent banking products and services, including nostro/vostro accounts, payable -through arrangements, and cross-border payment flows.
• Demonstrated awareness of financial crime risks inherent in correspondent banking, such as money laundering, terrorist financing, sanctions evasion, and nested relationships.
• Ability to identify and assess jurisdictional and counterparty risks, including exposure to high-risk geographies, PEPs, and shell banks.
• Practical knowledge of Correspondent Banking Due Diligence (CBDD), including KYC/KYCC principles, enhanced due diligence triggers, and periodic review processes.
• Familiarity with transaction monitoring and screening controls applicable to correspondent banking, and understanding of how alerts and typologies manifest in this space.
• Working knowledge of global regulatory frameworks and industry standards, including FATF Recommendations, Wolfsberg Group CBDDQ, and Basel Committee guidance.
• Conceptual understanding of how financial crime detection models operate—ability to interpret outputs, understand model limitations, and connect model behavior to business risk.
• Proven ability to work independently and collaboratively across business, compliance, and operations teams to assess and mitigate correspondent banking risks.
• Strong communication and analytical skills, with the capacity to explain complex financial crime concepts clearly to non-technical stakeholders.
• Conceptual understanding of transaction monitoring and screening

Skills:

• Critical Thinking
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Risk Management
• Issue Management
• Policies, Procedures, and Guidelines Management
• Strategy Planning and Development
• Written Communications
• External Resource Management
• Reporting

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities:

• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
• Achieves quality standards and meets key performance indicators
• Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Required Qualifications:

• At least 1 year of customer service experience

• Excellent verbal and written communication skills

• Ability to work within the operating hours and days for this position as outlined in the posted job requisition

• Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs

• Must be proficient in dealing with customers issues in both a routine and complex environment

• Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients

• Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Qualifications:

• College degree or commensurate work experience preferred

• Credit Assistance and collections experience

• Inbound/Outbound call center experience

• Banking/financial services experience

• Knowledge of banking operations

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Interpret Relevant Laws, Rules, and Regulations
• Liquidity Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

The Operations Analyst is responsible for evaluating and testing established operational procedures to ensure quality and compliance with company standards, regulatory requirements, and best practices. This role involves identifying gaps, reporting test results, recommending improvements, and maintaining documentation to support continuous process excellence and optimization. The role directly supports the Global Banknotes line of business within the Cash & Transportation division.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

• Conduct quality testing and validation of established procedures across operational workflows.
• Review process/documentation for accuracy, completeness, and compliance with internal and external standards.
• Perform audits and inspections to verify adherence to approved procedures and guidelines.
• Identify deviations, risks, and areas for improvement; document findings, report accordingly and propose corrective actions.
• Collaborate with test of control team members/cross-functional teams to ensure quality standards are met.
• Maintain detailed records of testing results, audit reports, and corrective actions.
• Support training initiatives by providing feedback on procedural clarity and effectiveness.
• Ensure compliance with industry regulations, laws, company policies, and quality management systems.
• Execute reporting deliverables within established timeframes (monthly, quarterly, annually, etc.).
• Participate in quality assurance call listening sessions.

Required Qualifications:

• 2–4 years of experience in quality assurance, process auditing, or compliance testing.

• Strong understanding of quality control principles, process documentation, and regulatory standards.

• Proficiency in data analysis and reporting tools (Example: Excel, Tableau).

• Excellent attention to detail and problem-solving skills.

• Strong communication and collaboration abilities.

• Strong organizational and time management abilities.

• Easily adapts to, and supports, change

Desired Qualifications:

• Experience with quality assurance standards.

• Knowledge of risk assessment and mitigation strategies.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Job Description:

This job requires partnership with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through data accuracy and completeness.

Key responsibilities include applying knowledge of laws, rules, regulations, and information security concepts (e.g., NIST, COBIT, ISO) to validate indicative data alignment to processes and controls to requirements.
Job expectations include using data analytics, identifying gaps in coverage and data inaccuracies, and support remediation activities.

At least 3 years of related experience required.

Responsibilities:
• Manage the process inventory, reflecting accurate information that supports effective decision making, and ensuring compliance to enterprise policy and standard requirements
• Ensures process information meet enterprise standards, adhere to applicable rules, laws, and regulations, and comply with appropriate treatment of risk
• Identifies information security gaps and remediation strategies
• Process analysis to improve data accuracy and completeness
• Process improvements based on enterprise and Global Technology guidelines, organization maturity, challenges and issue remediation
• Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors
• Support the organization’s short-and-long term strategy
• Supports a strategy of continuous improvement and acts as liaison with Global Technology and Enterprise Process Management teams
• Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities
• Partner with stakeholders to ensure the inventory aligns to GIS policy and standard requirements in support of adherence monitoring

Required Qualifications:
• Prior related experience or business exposure desired and strong delivery mindset
• Analytical and design-oriented mindset
• Data analytics and Problem Solving
• Data driven and Trend Analysis
• Delivery Excellence
• Strong presentation skills
• Excels in working among diverse viewpoints to determine the best path forward
• Excellent verbal and communications skills
• Quality Assurance
• Innovative and Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessmentOther Qualifications/Desired Skills:
• Ability to identify opportunities from a process efficiency perspective and continuously challenge current state of GIS processes
• Prior experience in Information Security desirable
• Preferred process improvement and Operational Excellence exposure
• Ability to understand new technologies, intellectually curious
• Commitment to challenging the status quo and promoting positive change
• Experience working in a global environment

Skills:

• Customer and Client Focus

• Interpret Relevant Laws, Rules, and Regulations

• Policies, Procedures, and Guidelines

• Problem Solving

• Quality Assurance

• Business Acumen

• Controls Management

• Innovative Thinking

• Process Management

• Stakeholder Management

• Business Process Analysis

• Data Governance

• Data Privacy and Protection

• Data and Trend Analysis

• Risk Analytics

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management