Senior Relationship Manager - Icg Middle jobs at Us Bank in United States, Chicago

Job Description:

Job Description:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

• Is confident in identifying solutions for new and existing clients based on their needs.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).

• Applies strong critical thinking and problem-solving skills to meet clients’ needs.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity.

• Focuses on results, while acting in the best interest of the client.

• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

• Six months of cash handling experience.

• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​

• Adaptability

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Responsibilities

Reviews construction draw packages, identifies and helps resolve construction and title issues, keeps accurate records of detailed construction loan budgets and all sources of funds, including loan funds and non-loan sources of funds, and ensures loans are in balance all with some supervision Serves as a point of contact for assigned clients on all loan related servicing matters for moderately complex to complex deals which may include syndicated loans and delivers a high level of service to lenders, investors, borrowers, vendors, and Lines of Business while ensuring compliance with servicing agreements, government regulations, and the bank's policies with minimal supervision Coordinates fundings with Fulfillment and Assignment Desks as needed and ensures communications are timely and accurate Performs payoff quotes and related calculations including prepayment calculations Assists Loan Administrators with their primary responsibilities and helps managers in directing workflow and performing quality assurance activities.

Required Qualifications:

Has two or more years previous commercial real estate loan administration experience Familiarity with commercial credit or commercial loan terminology Experience with reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments Highly organized, proactive, and able to plan, prioritize and manage deliverables Strong written and verbal communication skills; able to target messaging to different audiences Effective problem-solving skills Proficient computer skills, including Windows, Excel, Word, and Outlook Can work independently while balancing early escalation to ensure seamless closing Adapts well to a quickly evolving environment.

Finance, accounting, or mathematical background Experience with LoanIQ, ACBS, or similar booking platform Funding experience payments/advances to commercial loan clients Bachelor’s degree or equivalent loan administration experience Monitors, research and instructs payment processing for borrower payments, disbursements, and fees and collects appropriate fees due from the lender or servicer Maintains past due principal, interest, and fees as well as reconciliation exceptions within acceptable levels

Problem Solving

Recording/Organizing Information

Relationship Building

Data Collection and Entry Financial Analysis

Oral Communications

Written Communications

Data Management

Legal Structures and Legal Forms

Regulatory Compliance Result Orientation

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market

• Manages client traffic, engaging and appropriately routing clients, and fostering client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiative prescribed by market leaders

• Drives operational excellence

Required Qualifications:

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

• Bachelor’s Degree in related field

• Bilingual (fluent verbal and written)

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for providing advice and valuable financial solutions to complex Global Commercial Banking clients and prospects. Key responsibilities include serving as the primary point of contact or trusted advisor and acquiring, deepening, and maintaining profitable relationships, collaborating with teammates, and facilitating client relationships with Product Specialists. Job expectations include having knowledge of the bank's products and services in order to identify business development, cross-selling opportunities for new and existing clients as well as focusing on overall client satisfaction.

Responsibilities:

• Manages an extensive portfolio of HENPF clients and prospects with annual revenues of $50 million and above to help companies save, borrow, and invest for their current and future needs
• Acquires, deepens, and maintains profitable client relationships through sales, prospecting, and enhancing existing relationships
• Understands and interprets financial and cash flow statements to assess and analyze financial conditions of companies and industry trends
• Collaborates with domestic and international teammates throughout the bank, including Investment Banking, Foreign Exchange, and Wealth Management and facilitates client relationships with Product Specialists in Credit, Treasury Management, and Merchant Services in order to design and deliver financial solutions to clients and prospects
• Leads and facilitates dialogue with a variety of complex clients and prospects regarding topics such as the client and prospect industry, alternative capital structures, and general business issues
• Coaches and mentors peers, while utilizing leadership skills
• Adapts to changes in sales practices and broader market and industry conditions as needed

Skills:

• Client Management
• Client Solutions Advisory
• Prospecting
• Relationship Building
• Risk Management
• Financial Analysis
• Leadership Development
• Project Management
• Referral Identification
• Sales Performance Management
• Business Development
• Client Experience Branding
• Continuous Improvement
• Data and Trend Analysis
• Pipeline Management
• Intellectual Curiosity

Required Qualifications:

• 10+ years’ experience in broad based commercial lending/corporate finance/relationship management experience
• Demonstrates management capability of an extensive portfolio of Healthcare, Education and NFP clients with revenues greater than $50 million.
• Proven track record of prospecting new business, enhancing existing relationships and closing profitable transactions.
• Professional proven sales skills and experience, including planning, execution and follow up of client meetings.
• Strong corporate finance, capital markets and accounting acumen.
• Financial modeling experience and the completion of a formal credit training preferred.
• Outstanding oral and written communication skills.
• Demonstrated leadership ability.
• Capable of organizing, facilitating, leading and negotiating with a team of bank associates to solve client problems.
• Securities Industry Essentials (SIE), Series 7 & 63(Must obtain SIE, series 7 & 63 license within 180 days of start date)

Desired Skills:

• Undergraduate degree in related field or equivalent work experience. MBA desirable.
• Existing knowledge of the market preferred.
• Active member/participation in local community organizations.
• Highly desirable to have active networking contacts and Centers of Influence established in market.
• Desire to work in a specialty team with an interest in Healthcare, Education & NFP institutions.

Responsibilities:

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk

• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews

• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time

• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities

• Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals

• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment

• Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture

Required Qualifications:

• Proven success in consultative sales in financial services or in business-to-business sales

• Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers

• Is passionate about outside sales and enjoys spending time prospecting

• Wants to enhance existing relationships and exceed sales goals

• Can analyze financial conditions of clients and industry trends

• Can understand and interpret financial statements and cash flow analysis

• Has excellent communication skills and demonstrated leadership ability

• Enjoys partnering and negotiating with a team of bank employees to solve client issues

• Demonstrated management of a client portfolio with focus on relationship development and deepening

• Thorough knowledge of small business financial products and services

• Familiarity with CRM platforms and other banking systems

Desired Qualifications:

• Community leadership

• Strong computer skills with an ability to multitask in a demanding environment

• Undergraduate degree in business, finance or economics preferred or seven years relevant work experience

Skills:

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Customer and Client Focus

• Pipeline Management

• Credit Documentation Requirements

• Financial Analysis

• Oral Communications

• Prioritization

• Written Communications

• Coaching

• Interpret Relevant Laws, Rules, and Regulations

• Prospecting

• Risk Management

Minimum Education Requirement:

High School Diploma/GED or equivalent work experience

Job Description:

Job Description:

We are looking for a Senior .Net Software Engineer to guide the development of a complex internal, on-prem application built on ASP.NET MVC, background jobs, and distributed services. This role is a blend of hands-on engineering and technical leadership, ensuring high-quality feature delivery, architectural consistency, and team mentorship. This role goes beyond standard web development - you’ll work with distributed systems, high-throughput messaging, and search and big data tools.

You’ll lead across the stack, from C# and SQL to Kafka, Redis, SOLR, and HBase, on a complex internal application with a mix of modern and legacy components and multiple integrations via Web APIs and Message Queues. You’ll be expected to build resilient, self-healing features that gracefully handle intermittent failures. Front-end work includes maintaining and improving functionality built with ASP.NET MVC, jQuery, ES6, and Bootstrap.

Responsibilities

• Ensures that the design and engineering approach for complex features are consistent with the larger portfolio solution.
• Conduct research, design prototyping and other exploration activities such as evaluating new toolsets and components for release management, CI/CD, features, etc.
• Help define the technology tool stack for the solution. Evaluate and adapt new testing tool/framework/practices for team(s).
• Enables team(s)/applications with Continuous Integration/Continuous Development (CI/CD) capabilities and engages with other technical stakeholders pertaining to efficient functioning of CI-CD pipeline.
• Support/mentor/coach team(s) on design and best practices for high code performance (e.g. pairing, code reviews).
• Constantly seek better ways of solving technical problems and designing the solution, not afraid of challenging the status quo.
• Works with stakeholders to establish high-level solution needs and with architects for technical requirements.
• Accountable for end-to-end delivery of complex features, including automation, for either a single team or multiple teams, at the program level.
• Lead the technical oversight for teams in solution development.
• Author and update documentation for production support and operations teams.
• Partner with leadership on transition planning for ServiceNow migration, helping identify what to re-platform vs. modernize.

Required Qualifications:

• Minimum of 10+ years of experience in .NET (C#) development, with strong knowledge of ASP.NET MVC and service-based architectures.
• Experience designing, building, and leading delivery of background services and job processing frameworks.
• Proficiency in JavaScript (ES6+) and jQuery for front-end maintenance.
• Hands-on experience with Kafka, Redis, HBase, and SOLR/Elasticsearch.
• Strong SQL skills and knowledge of performance tuning.
• Deep understanding of resilience and reliability patterns in distributed systems.
• Experience working with RESTful Web APIs; familiarity with enterprise system integration.
• Proven ability to mentor engineers, influence architecture decisions, and drive technical discussions with stakeholders.
• Familiarity with CI/CD pipelines, Git workflows.

Desired Qualifications:

• Degree and/or certifications in Cybersecurity (e.g. CISSP, CISM) or Vulnerability Management (e.g. GIAC GEVA)
• Experience with ServiceNow integrations or ServiceNow development.
• Familiarity with frameworks like Polly, MassTransit, or Hangfire for retries, orchestration, and job scheduling.
• Experience modernizing legacy applications or re-platforming features into enterprise platforms.

Skills:

• Automation
• Influence
• Result Orientation
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Architecture
• Business Acumen
• Risk Management
• Solution Design
• Agile Practices
• Analytical Thinking
• Collaboration
• Data Management
• Solution Delivery Process

This job will be open and accepting applications for a minimum of seven days from the date it was posted.