Project Manager - Change Management Category jobs at Us Bank in Ireland, Dublin

Responsibilities:

• Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
• Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
• Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
• Managing the performance and productivity of Refresh Teams.
• Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure cases requiring remediation are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
• Support business with KYC related queries and requests.
• Participate in remediation items aligned to internal/external Audits.
• Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

What we are looking for:

• Previous experience leading operations and production teams.
• Proven executive presence and communication skills (both oral and written).
• Experience performing in a process-oriented production environment within a continuous improvement framework.
• Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
• Analytical and data driven with a process first mindset.
• Ability to contribute to our Operational Excellence culture and framework.
• Ability to accurately and concisely present information to teams, management, and senior leaders
• Good balance between strategic and tactical thinking; execution and results driven)
• Ability to problem solve and enable teams to drive production effectively.
• Able to identify and document opportunities to streamline process.

Skills that will help (optional):

• Experience in related fields (AML/KYC, Risk, Compliance)
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Title:Global Markets Risk Manager – International IRRBB & Price Risk

Corporate Title:Vice President

You will be joining the Enterprise Financial Risk (EFR) group, which is responsible for delivering effective independent risk management of the activities and processes associated with managing the Bank’s capital, liquidity and interest rate – price risks (collectively “financial risks”). The EFR team serves as the Chief Risk Officer (CRO) function covering the Chief Financial Officer (CFO) Group thereby providing a holistic point of view across all seven risk types for the Company’s CFO function. Our goal is to ensure that a healthy and sustainable liquidity, capital, and interest rate risk (IRR) profile is maintained through a range of economic scenarios.

Responsibilities:

This role is for a senior risk analyst to cover the following:

• Lead risk oversight and analysis for IRR in the Banking Book (IRRBB), and price risks in Treasury’s international legal entity and branch portfolios across Bank of America. The successful candidate will play a key role in ensuring robust risk monitoring and governance across jurisdictions, working closely with the CFO group, technology, and global risk partners.

• Support the execution of the IRR in the Banking Book (IRRBB) and Credit Spread Risk in the Banking Book (CSRBB) risk management program (RMP) for the Dublin based banking entity (BofA Europe), ensuring such is effective at controlling the related risks and in compliance with local regulatory requirements.

• Support the execution of the Liquidity RMP for BofA Europe, also ensuring the related risks are effectively controlled in compliance with local regulatory requirements.

What will your key responsibilities involve?

• Provide independent risk oversight of IRRBB and Price Risk for CFO-managed portfolios, with a focus on entities and branches, primarily in EMEA & LATAM Canada regions. Analyze and report exposures across interest rate and FX derivatives, and securities. Lead initiatives to enhance risk analytics and reporting capabilities.

• Contribute to the development and oversight of IRRBB and CSRBB frameworks, including:

  • Quantification and monitoring of Earnings at Risk (EaR), Economic Value of Equity (EVE), Basis Risk, Option Risk and also similar metrics for CSRBB.

  • Assessment of risk scenarios across various rate scenarios and time horizons.

• Collaborate with Treasury and Finance teams to align risk metrics with strategic objectives and regulatory expectations.

• In depth understanding of IRRBB, CSRBB and Liquidity risk drivers for the Dublin based Bank, ensuring modelling of such appropriately reflects the local Dublin entity’s risk profile.

• Conducting gap assessments for BOFA Europe to support articulation or challenge of compliance with local regulatory requirements and internal risk frameworks for IRRBB and CSRBB, Liquidity as well as Price Risk.

• Ensuring healthy and sustainable Liquidity Risk, IRRBB and CSRBB profiles are maintained to support business plans through a business-as-usual environment and during times of stress.

• Ensuring adherence to the policies and procedures established by the Company. Participate in establishing, maintaining and executing risk management procedures and standards.

• Conduct execution of risk framework activities including independent monitoring and testing of controls and risk management processes for Treasury and the LOBs, as well as review and challenge of front-line deliverables as needed (i.e. regulatory interpretations, ICAAP/ILAAP, recovery plans, risk ID, issue remediation plans and actions, new product reviews, LE capital action requests, model implementation and change, etc).

• Liaising with businesses to understand market trends and impacts on portfolio, using knowledge of stress testing and its applicability to risk categories.

• Managing risk requests, breach remediation's and providing effective challenge of front line units.

• Developing risk management analyses, reports, and approval procedures and guidelines on risk limits by type of product and/or transaction.

Experience and Skills:

• This role requires deep expertise in fixed income and foreign exchange products, including derivative and securities.

• Indepth familiarity with industry and EU rules relating to EFR’s focus areas, and also standard measures for IRRBB, CSRBB, Price Risk and Liquidity Risk.

• Extensive experience in the financial industry, ideally in US or EU based organisations.

• Ability to communicate with and effectively challenge senior stakeholders.

• Capable of independently leading initiatives and projects.

• Effective time management skills, with the ability to manage multiple high priority deliverables simultaneously

• Highly motivated individual who fully understands the demands of a financial risk professional with ability to work in a fast-paced environment

• Intellectually curious with the ability to investigate and develop root cause analysis for issues and propose corresponding process or technology changes

• Understanding of implications associated with security and derivative accounting elections would be preferable

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan

• Ability to donate to charities of your choice and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Corporate Title: Up To Vice President

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Role Description:

The associate will be responsible for leading a dynamic team of Refresh analysts in delivering on the operational processes and will become a technical expert in KYC/CDD procedures. The environment is constantly changing as new procedures & initiatives are implemented and there will be the opportunity for the associate to contribute towards these exciting changes.

Responsibilities:

• Leading a team of Refresh analysts responsible for completing targeted Anti Money Laundering Know Your Customer/Client Due Diligence procedures
• AML KYC/CDD to be completed in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• The team will conduct the KYC/CDD checks on clients that are a part of standard Refresh cycles or outside of the standard client Refresh cycles due to a change in client or jurisdictional requirements
• You and the team will liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil refresh requirements
• You and the team will perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met
• You will participate in internal/external Audits and Quality checks
• You will ensure that the team works efficiently towards meeting all targets and that management protocols for the team are held (e.g. regular team meetings, 1:1s, performance reviews etc)
• You will coach individuals and develop talent within the team
• You will champion diversity and promote a culture of mutual respect

What we are looking for:

• You will have Anti Money Laundering, Know Your Customer/Client Due Diligence experience
• You will have experience performing in a process-oriented production environment that changes periodically
• You will have the ability to organise work, prioritise tasks and handle multiple assignments simultaneously
• You will have experience leading an operational team and in developing and coaching individuals

Additional Skills:

• Excellent verbal and written communications skills
• Familiar with MS Office Suite(Excel/Word/Outlook/Access)
• Thrives and develops a collaborative team environment

Ireland:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• Accurately set up and maintain system of records for our portfolio of deals. Tasks include but not limited to applying Principal payments, PIK’s, Interest, fees, Rate sets.
• Maintain accurate trackers for SWAP’s ensuring all relevant funds are received and paid out by the appropriate deadlines.
• Instruct external payments including SWAP’s, Lender of Records, Overpayments.
• Accurately report Cash movements/positions to Treasury on a daily basis
• Ability to resolve transactional and deal related issues
• Review and respond to Analytic requests in a timely and accurate manner.
• Maintain a current level of industry knowledge and comply with all company policies and procedures and all applicable government regulations.
• Adhere to all policies and procedures and have an ability to implement and monitor controls.

Key working relationships:

The role holder will be required to build and maintain effective relationships across the Bank and its parent, as well as with external parties and stakeholders.

Essential experience, skills and competencies:

• Minimum 1-2 years’ experience in Financial Services within a Loan Administration role, with previous experience of Collateral Debt Obligations preferred.
• Or recent qualification in finance (Degree/Masters) with a specialisation in this area.
• Ability to operate within a busy Team Environment, build relationships across business lines, strong communications skills.
• Ability to manage a heavy and varied workload while demonstrating strong attention to detail.
• Ability to meet demanding and tight deadlines.
• Core hours are 9am – 5:30pm Monday – Friday, however a flexible approach to work schedule is required to meet the demands of the role.

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Responsibilities

• Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
• Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
• Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
• Implementing and optimizing processes related to customer service, identifying and resolving issues.
• Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
• Preparing reports on team performance and customer service outcomes

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

Experience & Qualifications

• 1-2 years of management experience
• 2+ years of banking/financial services experience is a plus
• A proven track record of leading teams to success
• A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
• Knowledge of Salesforce CRM system is a plus

This position is not eligible for visa sponsorship.

This role has been identified as ControlledFunction (“CF 4 & CF7”)under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

As a Digital Lead Generation Specialist, you will play a key role in driving B2B lead generation across the European market. You’ll be responsible for planning, executing, and optimizing paid media campaigns across platforms such as Google Ads, social media, and YouTube. Working closely with sales stakeholders, you’ll ensure marketing efforts are aligned with business goals, delivering measurable results in a regulated environment. This role combines strategic campaign management with hands-on execution to support pipeline growth and customer acquisition.

Key accountabilities:

• Plan, execute, and optimise lead generation campaigns across Google Ads, all social media channels

• Develop and test creative assets and messaging in collaboration with marketing colleagues

• Analyse campaign performance using Google Analytics, Google Ads, and other tools to drive continuous improvement.

• Track and report on key metrics such as CPL, CTR, conversion rates, and ROI.

• Manage campaign budgets and ensure efficient allocation of spend across channels.

• Build and maintain strong relationships with sales stakeholders to align marketing efforts with pipeline goals.

• Provide actionable insights and regular updates to key stakeholders (sales, GTM teams) to support lead follow-up and conversion.

• Stay up to date with digital marketing trends, platform updates, and best practices.
  

Skills & experience required:

• 5 to 8 years of experience in digital marketing with a strong focus on lead generation.

• Hands-on experience with Google Ads, LinkedIn Ads, Meta Ads, and YouTube campaigns.

• Proficiency in Google Analytics, Google Tag Manager, and other data analysis tools.

• Strong analytical mindset with the ability to interpret data and translate it into actionable strategies.

• Excellent verbal and written communication skills Ability to manage multiple projects and stakeholders in a fast-paced environment.

• Agency management

• Strong presentation skills and ability to influence

• Bachelor's degree, or equivalent work experience

• Thorough knowledge of marketing and sales strategies

• Advanced knowledge of advertising/promotion and new business development

• Strong analytical and research skills

Additional information:

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

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