Custody Operations Analyst - Settlements Team jobs at Us Bank in Ireland, Dublin

Corporate Title: Up To Vice President

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Role Description:

The associate will be responsible for leading a dynamic team of Refresh analysts in delivering on the operational processes and will become a technical expert in KYC/CDD procedures. The environment is constantly changing as new procedures & initiatives are implemented and there will be the opportunity for the associate to contribute towards these exciting changes.

Responsibilities:

• Leading a team of Refresh analysts responsible for completing targeted Anti Money Laundering Know Your Customer/Client Due Diligence procedures
• AML KYC/CDD to be completed in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• The team will conduct the KYC/CDD checks on clients that are a part of standard Refresh cycles or outside of the standard client Refresh cycles due to a change in client or jurisdictional requirements
• You and the team will liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil refresh requirements
• You and the team will perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met
• You will participate in internal/external Audits and Quality checks
• You will ensure that the team works efficiently towards meeting all targets and that management protocols for the team are held (e.g. regular team meetings, 1:1s, performance reviews etc)
• You will coach individuals and develop talent within the team
• You will champion diversity and promote a culture of mutual respect

What we are looking for:

• You will have Anti Money Laundering, Know Your Customer/Client Due Diligence experience
• You will have experience performing in a process-oriented production environment that changes periodically
• You will have the ability to organise work, prioritise tasks and handle multiple assignments simultaneously
• You will have experience leading an operational team and in developing and coaching individuals

Additional Skills:

• Excellent verbal and written communications skills
• Familiar with MS Office Suite(Excel/Word/Outlook/Access)
• Thrives and develops a collaborative team environment

Ireland:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Workspace Services Team Lead Responsibilities:

• Directly reporting to the European Workspace Manager based in London
• Oversee, supervise and lead the Workspace team of 3 based in Dublin
• Mentor and develop team members through regular training, performance reviews, and continuous learning initiatives.
• Establish performance metrics and ensure adherence to service level agreements (SLAs) and operational standards
• Manage the receipt of incoming service requests through various communication channels
• Prioritization of support calls and requests based upon business impact
• Resolve support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframe

• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Initiating and leading escalation and resolution for business impacting workspace issues
• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholder
• Supporting the lifecycle, launch and retirement of workspace services and establishing robust operational processes and procedures
• Driving continuous service and process improvement
• Service and support ticket reporting and governance
• Partner with local stakeholders and collate end user experience feedback
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Provide Front and Back Office system technical support for trading floor and support function applications including all Reuters products, Bloomberg products, Tradeweb and ICAP apps
• Setting realistic expectations for service delivery, communicating frequently with customers and providing technical expertise as required
• Offer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendors
• Workspace engineers are required to be available to work a flexible 8-hour shift between 7am and 6pm onsite with an out of hours call rota
• Role is considered primarily onsite
• Weekend work (overtime) may be requested to support moves and changes, as well as other project work

Experience and Skills:

• 7+ years of desktop support experience, within a trade floor
• Excellent leadership and team management skills, experience managing a small team
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to work under pressure in a dynamic, fast-paced trading environment and manage multiple priorities effectively.
• Exceptional written and verbal skills
• Exceptional customer services skills
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
• Knowledge of incident ticketing applications e.g. Service Now
• Strong understanding of Microsoft Windows 11 and Office O365
• Strong understanding of collaboration tools including Webex, MS Teams, Skype, SharePoint etc
• Understanding of trader telephony solutions (e.g. IPC)
• Knowledge of network printer installation, setup and troubleshooting
• Knowledge of virtualization technologies, especially Citrix
• Microsoft System Center Configuration Manager experience is a plus
• Strong analytical and problem-solving abilities; capable of performing root cause analysis and implementing preventive measures
• Analytical experience, creating dashboards and reporting from systems such as ServiceNow, NeXT think etc
• Data manipulation experience, Excel, Power BI and similar tools

Executives promote

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

Job Description:

We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities.

JobDescription/Accountabilities:

• Verify a number of CDD requirements for clients at onboarding, period review and ad-hoc events to ensure compliance with Global AML standards and UK/ Ireland procedures, as applicable;
• Utilize various independent online sources to obtain requisite information to suffice the UK/Ireland CDD requirements;
• Understand the client risk assessment and be able to apply the appropriate level of due diligence to the client;
• Familiar the MiFID classification, FATCA/CRS form is a plus for this role;
• Achieve exceptional quality of AML analysis via information / documentation review and accurate data entry
• Work closely with the Sales and Trading desks and potentially interact directly with clients as required
• Conduct client outreach via both emails and phone calls
• Liaise with Regional counterparts to consolidate requirements to avoid multiple touchpoints during client outreach
• Liaise with internal stakeholders (e.g. Sales and Trading desks, Data Services teams, etc.) on queries/suspension of codes on trading and book of records systems
• Liaise with various business partners to provide prompt and accurate responses to inquiries regarding CDD requirements, obtain KYC information, and escalate, when necessary;
• Assist in the audit and regulatory exam processes by gathering data for internal auditors and other control areas, as required;

Be actively engaged in identifying opportunities for process improvement and enhancing efficiencies.

Job Requirements

• Minimum 3 years experience in the CDD space
• Solid understanding of the UK and Ireland AML/CDD requirements;
• Has a solid understanding of the client onboarding end to end process including the new global regulatory framework, credit, legal, AML/KYC, FATCA, CRS, MIFID and the role of various stakeholders involved
• A good level of attention to detail and checking skills
• Complete work within specifically defined parameters with guidance / direction from management, as necessary;
• Ability to adhere to strict deadlines and, where required, handle high volumes of work in a demanding environment;
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Good team player as well as be able to work independently
• Self-motivated and goal-oriented with the ability to develop tactical solutions to project and or day-to-day problems;
• Strong communication skills both verbally and written;
• Proficient in Microsoft Office applications, including EXCEL, WORD and POWERPOINT
• Familiar with the Investment Banking operating environment

Our Total Rewards Package

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Responsibilities:

• Accurately set up and maintain system of records for our portfolio of deals. Tasks include but not limited to applying Principal payments, PIK’s, Interest, fees, Rate sets.
• Maintain accurate trackers for SWAP’s ensuring all relevant funds are received and paid out by the appropriate deadlines.
• Instruct external payments including SWAP’s, Lender of Records, Overpayments.
• Accurately report Cash movements/positions to Treasury on a daily basis
• Ability to resolve transactional and deal related issues
• Review and respond to Analytic requests in a timely and accurate manner.
• Maintain a current level of industry knowledge and comply with all company policies and procedures and all applicable government regulations.
• Adhere to all policies and procedures and have an ability to implement and monitor controls.

Key working relationships:

The role holder will be required to build and maintain effective relationships across the Bank and its parent, as well as with external parties and stakeholders.

Essential experience, skills and competencies:

• Minimum 1-2 years’ experience in Financial Services within a Loan Administration role, with previous experience of Collateral Debt Obligations preferred.
• Or recent qualification in finance (Degree/Masters) with a specialisation in this area.
• Ability to operate within a busy Team Environment, build relationships across business lines, strong communications skills.
• Ability to manage a heavy and varied workload while demonstrating strong attention to detail.
• Ability to meet demanding and tight deadlines.
• Core hours are 9am – 5:30pm Monday – Friday, however a flexible approach to work schedule is required to meet the demands of the role.

:

Responsibilities

• Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
• Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
• Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
• Implementing and optimizing processes related to customer service, identifying and resolving issues.
• Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
• Preparing reports on team performance and customer service outcomes

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

Experience & Qualifications

• 1-2 years of management experience
• 2+ years of banking/financial services experience is a plus
• A proven track record of leading teams to success
• A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
• Knowledge of Salesforce CRM system is a plus

This position is not eligible for visa sponsorship.

This role has been identified as ControlledFunction (“CF 4 & CF7”)under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

This role requires a seasoned professional with a strong background in enterprise Java application development, cloud-native architecture, and modern front-end technologies.

You will, drive technical excellence, and contribute hands-on to the design and development of scalable, high-performance applications.

Key Responsibilities

• Lead the design, development, and deployment of enterprise-grade applications usingJava,Spring Boot, andmicroservices architecture

• Architect and implement scalable solutions onAWSusingDockerandKubernetes

• Develop and maintain robust APIs and backend services usingSpring Framework,Hibernate, andKafka

• Build responsive and dynamic user interfaces usingReact.js,Node.js, andJavaScript

• Mentor and guide a team of developers, fostering a culture of collaboration, innovation, and continuous improvement

• Establish and enforce coding standards, best practices, and design patterns

• Collaborate with cross-functional teams including product, QA, and DevOps to deliver high-quality software

• Participate in Agile ceremonies and contribute to sprint planning, estimation, and retrospectives

• Ensure application performance, scalability, and security across all layers of the stack

Required Qualifications

• 10+ years of hands-on experience inJavadevelopment with expertise inSpring Boot,Spring Framework, andmicroservices

• Strong experience withAWS,Docker,Kubernetes, and infrastructure automation

• Proficiency inHibernateor equivalent ORM frameworks

• Solid understanding ofKafkaand event-driven architecture

• Front-end development experience withReact.js,Node.js, andJavaScript

• Proven ability to lead and mentor engineering teams

• Deep understanding of software design principles and architectural patterns

• Familiarity with Agile methodologies and DevOps practices

• Excellent problem-solving, communication, and leadership skills

Preferred Qualifications

• Experience with CI/CD pipelines and infrastructure as code

• Exposure to performance tuning and security best practices

• Contributions to open-source projects or technical communities

At U.S. Bank, we’re looking for people who want more than just a job—they want to make a difference in the communities where they live and work.

Application Process

By applying to this advert, you are submitting your details to be considered for a number of open roles.

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Role Description:

You will join a dynamic team and will be responsible for the completion of the AML KYC/CDD operational process on assigned clients and will become a technical expert in KYC/CDD procedures.

Responsibilities:

• You will conduct client due diligence and enhanced due diligence in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.
• You will conduct the KYC / CDD checks on clients that are part of the standard cycles or outside of the standard cycles due to a change in client or jurisdictional requirements.
• You will liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil requirements.
• You will perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met.
• You will participate in internal/external audits and quality checks.

What we are looking for:

• You will have Anti Money Laundering, Know Your Customer/Client Due Diligence experience.
• You will have experience performing in a process-oriented production environment that changes periodically.
• You will have the ability to organise work, prioritise tasks and handle multiple assignments simultaneously.

Additional Skills:

• Excellent verbal and written communications skills.
• Familiar with MS Office Suite(Excel/Word/Outlook/Access).
• Thrives in a collaborative team environment.

Ireland:

• Private healthcare for you and your family plus an annual health screen to help you manage. your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become. unable to work because of a disability or health reasons.
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum.
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc.
• Use of a flex fund to use towards benefits.
• Access to free counselling through an Employee Assistance Programme and virtual GP services.
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to join our Arts & Culture corporate membership programme and receive. discounted entry to some of the UK and Ireland’s most iconic cultural institutions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.