Client Relationship Consultant Banker - jobs at Us Bank in Germany

The Function

The Client Outreach team are the front line unit who collaborate with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

• Lead client outreach for periodic KYC refresh and remediation activities.

• Guide clients through CDD/ECDD requirements, including jurisdiction-specific nuances.

• Act as the primary point of contact for clients and internal stakeholders (Bankers, Operations, Risk, etc.).

• Collaborate across functions to resolve KYC-related issues efficiently and effectively.

• Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.

• Collect and relay client feedback to support continuous improvement of KYC processes.

• Identify and escalate process issues; contribute to solutions that enhance client experience.

• Ensure performance targets are met and exceptions are addressed within required timeframes.

• Maintain full compliance with internal policies, regulatory standards, and data privacy obligations.

Required Skills

• Bachelor’s degree or equivalent work experience; CAMS certification preferred.

• KYC experience in large financial institutions.

• Strong knowledge of global AML/CDD policies and industry best practices.

• Excellent client communication and relationship management skills.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

• Fluency in English

• Additional language skills in German, Italian, or French are a strong plus.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve also hunting new opportunities and identify high-value customer opportunities through incoming leads. You will be expected to work with Customer Account Managers or Telesales Agents where you will support both teams to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products can add the most value to our customers.

This rolea ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Accountabilities for your role - what are you expected to do?

• Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales.
• Expand and exceeds your goals within your designated portfolio
• Handling incoming leads and signs new business to increase revenue.
• Track and update your activities particularly on cross-sell & upsell using internal CRM tool (Salesforce)

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Technical Competencies for your role – what are you expected to know

• Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments.
• Ability to work individually as well as in a team.
• Very good time management.
• Strong, detailed knowledge of retail finance products and services.
• Salesforce experienced preferred.

Qualifications Required to perform your Role?

• Must speak fluent German and English.
• High school diploma or equivalent previous sales experience.
• Telephone sales experience as Telesales Agent or equivalent.
• Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.
• Experience selling payments and delivering cross sell campaigns.
• Ability to work independently and as a part of a team.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities effectively.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Director or Vice President

Role Description:

As a Relationship Manager you will deliver as a client’s local bank advocate and key financial advisor to deliver solutions from across the whole bank. You will work closely with company decision makers, discussing alternative capital structures according to their industry and footprint, assessing risks and impacts from both the client’s and the bank’s perspective, and help develop and implement an overall financial strategy.

Responsibilities:

• Serve as a key local bank contact for CEOs and CFOs and other key client contacts of middle-market companies.
• Advising clients with creative ideas and financial and investment strategy.
• Building client relationships and prospecting new business.
• Collaborating with bank partners from Credit, Treasury, FX, Card Services, Investment Banking and other teams to strategise the right solutions to meet your clients’ needs.
• Creating a seamless client experience
• Delivering world-class products and services while identifying opportunities to introduce the full capabilities of Bank of America.

What we are looking for:

• Experience in commercial lending or investment banking.
• An undergraduate degree in business, ideally with a focus in finance or economics (or equivalent work experience).
• Financial modelling experience with the completion of formal credit training, plus corporate finance, capital markets, and accounting acumen.
• Guide a portfolio of corporate clients, prospecting new business, selling solutions and closing profitable transactions.
• Excellent communication skills with a knack for building relationships with clients and prospects.

Skills that will help:

• Experience managing a portfolio of middle-market clients with annual revenues over $50 million.
• Existing knowledge of the local market’s business dynamics.
• Established network of contacts and centers of influence within the local market.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.