Developer Support Engineer Cloud Services jobs at Unity in United States, New Haven

You’ll love and thrive in an expeditious live operational environment where the pace is never slow, actively observing, supervising and taking action on multiple conflicting priorities simultaneously. Your keen attention to detail and forward thinking approaches to troubleshooting will drive your and our end user’s success.

• Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication
• Ensure detailed understanding and troubleshooting of user’s needs across our variety of Unity Games Services products
• Proactive support and supervising of key metrics and alerts from our products
• Be comfortable escalating issues to relevant senior internal cross-functional technical teams when needed, support users and internal teams by assuming relevant roles within a defined incident management process
• Build relationships with third party vendors to check, maintain or replace hardware as well as identify and fix network related issues

• Customer-facing technical support capacity with hosting/IaaS/cloud products and services
• Proven record of experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
• High proficiency in spoken and written English
• Comfortable with working hours that include shift patterns of work (5 days on, 2 days off); weekend shifts and working national holidays are included as normal working hours in this role
• Knowledge of critical issue policies and how to utilize them efficiently, especially in a live operations setting

• Worked as part of a global shift-orientated team
• Experience in writing technical documentation
• Video game obsessed - you know your latest Call of Duty from your Fall Guys!
• Experience working in the gaming industry, ideally backend systems for online games
• Previous experience with Unity engine

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

오퍼월은 앱 퍼블리셔, 광고주, 그리고 소비자 간의 가치 교환을 제공합니다. 퍼블리셔는 오퍼월을 통해 더 많은 광고 수익을 창출하고, 광고주는 양질의 트래픽을 확보하기 위해 퍼블리셔의 사용자 기반에 제품을 홍보하며, 소비자는 사용자 여정을 이어가기 위한 보상을 받는 대가로 오퍼월 내의 광고와 상호 작용합니다.

• Responsible for the development and improvement of global products
• Build an advertising platform (Offerwall)
• Create new types of advertising products

• 글로벌 제품 개발 및 개선
• 광고 플랫폼 (오퍼월) 구축
• 새로운 유형의 광고 상품 개발

• FE development experience or equivalent expertise.
• Excellent development skills and experiences with modern web technologies (such as JavaScript ES5-ES6, CSS, HTML, RESTful web services).
• We're heavily using React, and we write all new code with ES6 features, so expertise with some or all of these is mandatory.
• Understanding of data structures and algorithms.
• Excellent collaboration, relationship-building skills and high proficiency(professional level) in Korean.

• 프론트엔드 개발 경력 5년 이상 또는 이에 상응하는 전문 지식
• 최신 웹 기술 (JavaScript ES5-ES6, CSS, HTML, RESTful 웹 서비스 등)에 대한 탁월한 개발 능력 및 경험.
• React를 주로 사용하며 모든 새로운 코드는 ES6 기능을 사용하여 작성하므로 이러한 기술에 대한 전문 지식 필수
• 자료 구조 및 알고리즘에 대한 이해
• 뛰어난 협업 능력, 관계 구축 능력, 그리고 전문가 수준의 한국어 구사 능력

• Proficiency in English
• Experience in development using TypeScript, Ruby, Elixir, or similar languages
• Experience or interest in microservices or distributed system

• 영어 구사 능력
• TypeScript, Ruby, Elixir 또는 유사한 언어를 사용한 개발 경험
• 마이크로서비스 또는 분산 시스템에 대한 경험 또는 관심

• International relocation support is not available for this position.

면접 과정: 서류 전형 > 코딩 테스트 > 1차 면접 > 2차 코딩 면접 > 최종 면접

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.