Senior Developer Support Engineer jobs at Unity in United States, Bellevue

• Designing, implementing, and maintaining SDKs that collect high-quality behavioral and contextual signals from client applications such as mobile, desktop, and Unity.
• Establishing and promoting instrumentation standards to ensure high-quality data collection for machine learning systems.
• Collaborating with multi-functional teams, including ML scientists, data engineers, and product managers, to adapt SDKs to evolving ML needs.
• Developing tools and frameworks to validate, monitor, and test collected data in production environments.
• Partnering with privacy and legal teams to ensure compliance with global regulations, such as GDPR and CCPA, while prioritizing user consent.

• Strong proficiency in client application platforms like iOS, Android, Unity, or C++.
• Proven track record in event-based data collection, telemetry, and analytics frameworks.
• Experience in data preprocessing and quality assurance for machine learning pipelines.
• Familiarity with experimentation frameworks, including A/B testing and signal gating.
• Ability to work effectively in multi-functional teams and lead initiatives across SDK, infrastructure, and ML platform teams.

• Relocation support is not available for this position.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

We are seeking a highly skilled senior engineer to take a critical role in building state-of-the-art bidding optimization systems that enable:

• Efficient budget pacing across campaigns.
• Automated bidding strategies that align with advertiser goals.
• Continual system improvement through rigorous experimentation.
• Sustainable growth for Unity’s advertising business.

• Design, implement, and maintain high-performance auto-bidding algorithms and advertiser-facing products (e.g., Target ROAS, Target CPA).
• Ensure these systems meet or exceed campaign performance goals, advertiser expectations, and system reliability standards.
• Lead development on core initiatives such as:
• A bid-based budget pacing system that ensures daily budget delivery.
• Maximize Conversions, which leverages real-time bidding to meet key advertiser goals.
• Lowest Cost, a product that automates bidding to simplify campaign management.
• Target ROAS, which lets advertisers scale volume without sacrificing performance targets.
• Drive best practices for model quality, experimentation, system reliability, and operational excellence.
• Actively participate and work with other leads to set the long term direction for the team, plan and oversee engineering designs and project execution.
• Effectively communicate complex technical concepts to non-engineering stakeholders.

• Advanced degree (MS or Ph.D.) in Computer Science, Machine Learning, Statistics, or a related field—or equivalent practical experience.
• 4+ years of hands-on experience building and operating large-scale Ads delivery and optimization systems.
• 2+ years of experience building control systems, PID controllers, multi-armed bandits, reinforcement learning algorithms, or bid/pricing optimization systems.
• Significant experience in one or more general-purpose programming languages like Java, Python, Go, Scala, C++ or similar.
• Knowledge of metric design, experimentation methodologies, and large-scale data analysis.
• (Plus) Experience designing and productionizing optimization algorithms in an ad serving platform and/or other marketplaces.
• (Plus) Experience with state of the art control systems, reinforcement learning algorithms.

• Relocation support is not available for this position.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

• Lead engagement of new and existing customers to drive onboarding and develop relationships with key stakeholders.
• Develop expertise in SyncSketch and its uses across different organizations.
• Act as the technical lead for customers.
• Coordinate and support technical implementation tasks for new customers.
• Collaborate with Customer Success Manager and Solution Architects to ensure smooth transition from pre-sales to execution.
• Identify and resolve customer escalations and support tickets.
• Prepare knowledge base documentation and self-service modules.
• Communicate customer feedback and feature requests to the Product team.
• Perform product demonstrations and address product questions from various stakeholders.

• Bachelor’s degree or foreign equivalent degree in Engineering, Computer Science, or a related field, and three (3) years of related work experience in the position offered or a related position.
• Must have three (3) years of experience with/in: Customer or Product Support; Building and working with content production pipelines; Leveraging knowledge of digital video and audio technologies, production management or DCC software; C++. C#, and C; Unreal 4, and Unity; Blender; and Photoshop.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.
• 40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. Salary: $131,640 - $141,640/yr. Standard company benefits.
• Telecommuting permitted on a hybrid schedule as determined by the employer.

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

• Perform prioritization and planning tasks, such as quarterly planning, building backlog, performing backlog grooming and sprint planning.
• Execute engineer discretion to promote and implement Site Reliability Engineering (SRE) practices across the organization.
• Collaborate with service development teams to design and implement scalable and reliability infrastructure observability solutions that enhance the organization's ability to anticipate, detect, and respond to service disruptions.
• Oversee work from other engineers and provide guidance.
• Execute written procedures (runbooks) during service disruptions while ensuring efficient issue resolution and minimal downtime.
• Act as Incident Commander during major outages by establishing communication channels with teams and working with them towards incident resolution.
• Provide support to teams that use observability platform services.
• Draft new technical documentation for recently developed features and other improvements.
• Engage with external partners to assess new tools and technologies that can improve the organization's SRE engineers' capabilities.
• Monitor industry trends and best practices in SRE, staying updated on new techniques and methodologies that enhance the organization's approach to reliability engineering.
• Develop scripts and pipelines that automate repetitive tasks such as backups, data processing and updates.
• Implement measures to optimize infrastructure utilization by leveraging containerization and orchestration technologies.
• Design and implementing cloud operation budget strategies to optimize budget utilization and reduce expenses.

• Requires a Bachelor’s degree or foreign equivalent degree in Computer Science, Information Technology, Computer Engineering, or related field, plus two (2) years of related work experience.
• Requires two (2) years of experience with the following: Observability practices, including road mapping, strategy, coding, and documentation; Cloud usage by leveraging data from various sources and tools; Operating the Runbook Execution Slack Bot; Overseeing the CI/CD revamp, pipelines and automation; Planning Platform Infrastructure Migration; Kubernetes, Docker, or Git; and Go, Python, Terraform, or SQL.
• In the alternative, employer will accept four (4) years of related work experience.
• Employer will accept any suitable combination of education, training, or experience.
• 40 hrs./week, Mon-Fri, 8:30 a.m. - 5:30 p.m. $162,531/yr. - $172,531/yr. Standard company benefits.
• Telecommuting permitted during office closures/other restricted staff presence as determined by the employer.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.