Global Support Specialist jobs at Unity in Israel, Tel-aviv

• Provide technical support for both macOS and Windows computers.
• Work according to SLA’s and company IT policies.
• Manage your own ticket queue in our ticketing system.
• Maintain and update our knowledge base and internal IT resources.
• Deliver excellent customer support to employees worldwide.

• Strong problem-solving skills with technical issues and ability to learn new technologies.
• Hands-on experience with storage management.
• Familiarity with ITIL practices (certification is a plus).
• Ability to work with and manage IT ticketing systems.
• Proficiency in both oral and written communication (English & Hebrew).
• Experience working with both macOS and Windows environments.
• A strong “can do” attitude.

• Experience supporting meeting rooms and Zoom conference rooms.
• Advanced knowledge of ticketing systems and workflows.
• Additional IT certifications (e.g., Microsoft, Apple, Cisco).

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

• Prepare and manage the entire payroll process for Israel employees end-to-end, ensuring accuracy, timeliness and compliance with relevant regulations
• Collect and update data in the payroll system including employee offboarding, new hires, pension plans, employee benefits
• Monitor and control employee attendance records.
• Handle regulatory Compliance reporting: responsibility for generating all required reports to authorities, including forms 101, 102, 106, 161, and 126
• Act as a point of reference for employee payroll queries, maintaining a high degree of service and confidentiality
• Collaborate with external auditor to ensure compliance during audits related to payroll operations

• Certified payroll accountant (mandatory)
• Minimum of 3 years' experience as a payroll accountant (mandatory)
• Strong communication and interpersonal skills with fluency in English
• Ability to work effectively both as part of a team and independently
• High attention to detail, accuracy, organizational ability, and control
• Experience processing payroll with Hilan

• Experience with processing payroll in Workday

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

• Create and debug creative ad markup, webviews, device logs and stacktraces
• Sniff traffic with Charles or a similar web proxy software
• Debug and profile APIs and HTTP requests
• Communicate clearly and concisely with customers, product, leadership and teammates
• Understand how issues may impact the business and performance KPIs of customers and account managers
• Think logically and dissect complex issues into manageable parts to understand underlying relationships

• An understanding of digital advertising, I.A.B. standards, and programmatic real-time-bidding, in-app mediation
• Experience testing a product feature and providing feedback to stakeholders
• Ability to balance many issues concurrently, prioritize effectively and work within a ticketing system such as JIRA or Salesforce
• Experience with a scripting language and front end languages for debugging purposes
• This role is a fixed-term position as a maternity leave replacement

• Familiarity with web-servers and serverside troubleshooting
• Familiarity with mobile app development or SDK integration
• Comfortable working with geographically remote teams
• Experience using data and charts to effectively show impact

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.