Strategic Program Manager Driver Experience Emea Commops jobs at Uber
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613 jobs found
03.07.2024
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Uber Strategic Program Manager Driver Experience EMEA CommOps United States, West Virginia
Optimize and develop the long-term strategy for our largest driver customer support policy, seeking opportunities to enhance the driver experience and improve our efficiency. Operationalize multiple driver-focused strategic initiatives while...
Lead strategic projects to optimise customer support processes. Drive initiatives to improve operational efficiency and customer satisfaction. Collaborate with senior leadership to influence strategic decisions. Manage cross-functional stakeholder relationships across...
Process Excellence: Take ownership of safety support, optimizing existing processes with the customer and scalability in mind, and implementing new ones to ensure seamless support. Project Execution: Lead the execution...
Manage Strategic Projects: Lead the execution of key initiatives such as policy harmonization and user experience improvements across EMEA. Data Analysis: Perform qualitative and quantitative analysis to identify broken experiences,...
Drive thought leadership on all things related to the merchant's support experience. Scaling and improving support in an innovative way at a company that's growing and changing constantly. Design a...
Risk Mitigation and Action Delivery: Proactively work to mitigate risks and ensure timely delivery of actions, overseeing the entire process from inception to approval. Stakeholder Collaboration: Facilitate and lead communication...
Lead the planning and implementation of new driver recruitment program, closely working with both fleet partners and internal stakeholders. Budget management on the hiring program while deciding which area the...
Optimize and develop the long-term strategy for our largest driver customer support policy, seeking opportunities to enhance the driver experience and improve our efficiency. Operationalize multiple driver-focused strategic initiatives while...
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