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221 jobs found
31.08.2025
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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
Defining and driving ML solutions for key strategic problems in the space of product recommendations and merchandising: help riders find and complete rides with the right products, trying to understand...
Lead the design and implementation of advanced ML systems for dynamic pricing algorithms serving millions of drivers across 70+ countries around the world. Architect real-time ML infrastructure handling 1M+ pricing...
Solve business-critical problems using a mix of generative AI, classical ML, and deep learning. Build generative AI applications (e.g., conversational assistants, text summarization, multimodal experiences) using large language models and...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
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