Director Strategic Finance - Commercial jobs at Uber

More specifically, on the Merchant Finance team, you will support the efficient scaling of the commercial organization through financial reporting, analytics, and sales planning. You will leverage operational and financial data to deliver meaningful analysis that informs decisions across teams. You will work on things like:

1. Measuring ROI and optimizing Sales capital allocation
2. Driving GTM planning and sales quota setting
3. Developing analytics to guide strategic decisions for Sales leadership

What You’ll Do

• Financial & Operational Planning: Partner with company leaders to develop financial forecasts and operational goals
• Partner with the business: To apply business judgment and financial insights to assist with decision-making related to new initiatives, products, and business opportunities
• Sophisticated financial modeling: Break complex business problems down into components, and build models from scratch as well as improve existing models
• Strategic Thinking & Execution Excellence: Partner with your team to execute projects and operationalize our insights
• Be creative, adaptive, and eager to learn new technical skill sets

Basic Qualifications

• 6+ years of proven experience.
• BS/BA in Finance, Accounting, Economics or other relevant subjects.

Preferred Qualifications

• Basic knowledge of GAAP.
• Experience with enterprise-level financial planning systems, SQL, and/or statistical software packages is a plus!
• Prior financial and/or analytical experience, including FP&A, investment banking, management consulting, private equity, or operations.
• Outstanding analytical skills - standard methodologies are second-nature, your models are efficient, scalable, and intuitive
• Excellent communication and people skills - numbers are key, but a business is built with people.
• Self-starter - you will take initiative, be dedicated, set and drive toward goals.
• Ability to prioritize - we are consistently working on multiple projects at any given time, so we are looking for someone who is comfortable working in an ambiguous environment and has the ability to multitask optimally.
• Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

About the Role

In this role, you will be part of the North Asia Strategic Finance team that covers Hong Kong, Taiwan, South Korea and Japan, and will report to the Head of Finance, North Asia Mobility . You will be partnering with CEOs/GMs, Local and Central Operations, Strategy & Planning, and various functional teams, while working in close collaboration with the rest of North Asia, APAC and Global Mobility Finance teams. There will be a high degree of P&L ownership in this role.

In this position, you will be driving strategic analysis and insights to influence finance and business leaders around product portfolio, competitive dynamics, marketplace investments and engagement levers, rider and driver operations. In addition, you will help the team in setting and delivering targets, through forecasting, reporting and analysis efforts, but also building the right financial discipline across multiple initiatives. Besides FP&A, you will also have the opportunity to participate in key regional strategic projects and establish ROI processes for capital allocation across the region.

Your Impact in Role

• Financial planning and analysis: work closely with the broader finance organization and with regional business leaders to develop financial forecasts and operational goals, apply business judgement and financial insights to help with strategy and decision making
• Financial modeling: build models from scratch, improve existing models, and capture complex business reality/dynamics and interactions into comprehensive models and leverage those to assess trade-offs, propose solutions and drive better decision making
• Think strategically and execute: the models we build aid in decision making and strategy - we operationalize our insights and support daily execution
• Monthly close: report and analyze variances between actuals, forecast, and plan - use insights to iterate on forecasts and create/discuss potential action plans with cross-functional stakeholders
• Process improvement: help improve our planning processes and ensure finance best practices spread through the organization. Work with Accounting, Tax, FinOps and other finance verticals to provide input on management reporting needs and better understand our actuals
• Innovate: we will push the boundaries beyond traditional forecasting. Be creative, adaptive, and eager to learn new technical skill sets
• Special projects: new initiatives always come up, you will have the chance to contribute on product launches, M&A and JV deals, business partnerships, cross-border strategy, etc.

What You Will Need

• BS/BA in Finance, Accounting, Economics are highly preferred
• 3+ years of proven experience in FP&A, Corporate Finance, Investment Banking, Private Equity, Venture Capital or Management Consulting with experience of Financial modeling
• Strong analytical skills
• Elite Excel/Google Sheet skills: Best practices are second-nature, your models are efficient, scalable and intuitive
• Excellent communication and people skills: numbers are key, but a business is built with people
• Self-starter: You will take initiative, be passionate and dedicated, and drive toward goals
• Attention to detail and ability to execute in a fast-paced environment
• Standout colleague - this is a highly collaborative and encouraging team environment
• Working knowledge of US GAAP preferred
• Systems: working knowledge of enterprise-level financial planning systems preferred
• SQL skills preferred: the ability to self-serve, investigate and get the data we require will make you much more effective in this role
• CFA or CPA preferred

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What you'll do:

• Pitch, sell and negotiate the newest product in the U4B portfolio to diverse decision makers inside SMB companies in every industry.
• Prospect new leads and opportunities to build and maintain a strong pipeline.
• Hit bi-annual and quarter targets (quota carrying role).
• Construct, forecast, and run your sales pipeline via Salesforce CRM.
• Develop your sales skills: Probe for objections, remove obstacles, and eliminate barriers to gain commitment with customers.
• Work with a unique multifunctional team inside one of our most important lines of business.
• Contribute on building and developing a new U4B product launch in the region.
• Participate in periodic team reviews and updates on business progress, best practice sharing etc.
• Create documents like process playbooks, performance trackers etc. to help the team scale efficiently.

• 2+ years of B2B experience, with at least 1 years in an Account Executive role or equivalent. SaaS experience is a plus.
• Bachelor's degree in business administration or related field
• Proficiency in English
• Excellent verbal and written communication skills
• Proven track record of growing a customer base and exceeding revenue targets and company goals
• Self-starter, comfortable working autonomously with high volume and under pressure typical of SMB sales
• Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations
• Proficiency in leveraging data-driven insights to refine sales strategies
• To be driven and passionate about a fast-paced team environment, working with high pressure and high expectations
• Resilience, adaptability, proactivity, taking care of ambiguity, and a can-do attitude
• Creativity, organization and process-orientation to simultaneously handle hundreds of prospects

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You’ll Do

• Build Uber's global support escalation strategy and processes. Set a clear vision, tie together existing strong individual efforts, and execute an integrated approach to uplift support quality

• Lead the global external escalations function, including social media support (day-to-day and critical brand response), managing high-priority and influencer cases, and overseeing Executive Leadership Team (ELT) escalations. Work in close partnership with Uber's Communications team to ensure swift and appropriate responses. Utilize social listening (e.g., Reddit) to proactively identify emerging issues and sentiment gaps

• Design and implement robust Tier 2 and Tier 3 escalation frameworks,including developing comprehensive standard operating procedures (SOPs), identifying and integrating necessary technology, and program managing the escalation process from our BPO partners to our Centers of Excellence (COEs) in both APAC and the US

• Mobilize cross-functional teams, ensure unified support operations, identify and triage critical bugs, to ensure rapid resolution
• Drive the root cause analysis of escalated issues to identify and implement fixes in both internal support processes and product features, aiming to prevent issues from recurring upstream. Identify and advocate for the development of necessary tools
• Develop and operationalize a long-term vision to help the team drive comprehensive problem solving of complex customer challenges across the Uber ecosystem
• Lead the design of operational processes to identify, rectify and prevent customer issues, resulting from product, support policies or agent performance gaps
• Source practical customer insights and influence partners across Product, Engineering, Operations and Customer support to improve customer offering
• Lead and develop a team of 130+
• AI-Driven Escalation Innovation: Strategically design, develop, and build cutting-edge escalation processes specifically for tech-driven and AI-influenced issues. This involves figuring out when and how things get escalated differently as AI tools make interactions more fluid. You will create processes on how to handle these unique escalations, develop technical requirements and business requirements for new AI-assisted tools for agents and ensure complex issues efficiently move beyond automated support when needed

Basic Qualifications

• 12+ years experience in operations, program management, consulting or corporate strategy as a people leader within a fast-paced and complex environment

• 10+ years of leadership experience managing large, global teams including direct reports and Managers

Preferred Qualifications

• Proven ability to think big-picture, define complex strategies, and translate them into actionable plans. A hands-on operator who can get into the details and drive execution from the ground up
• Deep experience and expertise in leading customer support operations
• Comfort operating in a highly matrixed global environment. Proven ability to influence leaders and cross-functional partners across Product, Engineering, Communications, Legal, and other CommOps teams to drive alignment and results without direct authority
• Experience scaling programs globally, starting with a strong foundation in a key market (e.g., US) and expanding effectively
• Demonstrated deep process improvement experience
• Lean Six Sigma certification and /or background in Systems Engineering

For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

About the Role

In this Operations Manager role, you will help shape the strategy and optimize Delivery operations in one of our verticals across Eater (consumer), Courier (supply partner), Marketplace, and Merchant. You’ll design and lead high-impact projects and experiments to drive growth and efficiency.

What You'll Do

• Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our merchant experience, or one of our many delivery priorities
• Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress
• Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress
• Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
• Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights
• Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs across the US and Canada. Set and measure key performance indicators for roll-outs you oversee.
• Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives

Basic Qualifications

• 1.5+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
• SQL and Excel/Google Sheets proficiency
• Bachelor's degree

Preferred Qualifications

• 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
• Strong Excel/Google Sheets or SQL proficiency
• Ability to thrive in a fast-paced and ambiguous environment
• Experience problem-solving and proposing unique solutions to complex issues
• Strong experience building and executing complex processes
• Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
• Experience with quantitative data analysis to provide deep measurable insights
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
• Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You'll Do

• Monitor and analyze operational health metrics for existing partners.
• Identify gaps in restaurant performance and propose solutions for improvement.
• Drive product adoption working with Client Partners and Account Coordinators to understand the merchants’ business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals.
• Execute on agreed plans (campaigns set up and post mortem reports).
• Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities.
• Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
• Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.
• Run recurring client meetings with key stakeholders. Plan and run business reviews in coordination with Client Partners & Account Coordinators. Travel as needed for key business meetings.

Basic Qualifications

• At least 5 years of experience in B2B operations (Sales, Customer Success, Account Management).
• Bachelor's degree

Preferred Qualifications

• 7+ years of work experience in B2B operations (Sales, Customer Success, Account Management)
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Creative thinker with a passion for problem-solving and driving innovation.
• Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
• Previous experience in consulting, account management, or a similar client-facing role.
• Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
• Operational Excellence – Ability to identify and optimize merchant processes.
• Analytical Thinking – Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
• Process Optimization – Proactively suggest tailored and scalable solutions to improve efficiency.
• Cross-Functional Collaboration – Ability to work cross-functionally and drive influence with multiple stakeholders.
• Excellent communication and relationship-building abilities​.
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.

About the Role:

Reporting to Chief Ethics, Compliance & Security Officer, you will be responsible for defining the technology roadmap, identifying and evaluating new tools, leading cross-functional projects, and fostering a culture of innovation and continuous improvement within the ECS tech ecosystem. You will partner closely with engineering, IT, legal, and various business teams to deliver robust, scalable, and user-centric solutions to elevate our impact.

What You'll Do:

- Product Ownership:Act as the overall product owner for ECS-specific technology initiatives, defining requirements, prioritizing features, and overseeing the entire development lifecycle, from concept to deployment and ongoing maintenance.

- Tooling & Systems Management:Lead the selection, implementation, configuration, and ongoing management of a diverse portfolio of ECS tools, including but not limited to: Case management systems (integrity helpline, investigations); Public Safety response portal; Governance, Risk, and Compliance tools like ServiceNow; Regulatory and Risk assessment and management tools; Security incident response platforms; Data management

Identify opportunities to automate and streamline ECS processes through technology, improving efficiency and reducing manual effort.

Basic Qualifications:

- 12+ years of experience in technology leadership, product management, technical program management or a similar role, with a strong focus on enterprise software implementation and management.

- Proven hands-on experience implementing and leveraging AI within an organization.

- Strong track record of successfully leading complex technology projects from inception to completion, on time and within budget.

- Demonstrated ability to influence across a broad spectrum of stakeholders.

- Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

- Bachelor's degree in related field; or equivalent practical experience.

Preferred Qualifications:

- Familiarity with various programming languages and architectural patterns.

- Proficiency in technologies in one or more of the following: SQL, Spark, Hadoop

- Advanced understanding of statistics, causal inference, and machine learning

- Experience designing, prototyping and implementing large scale initiatives.

- Experience working with large scale data sets using technologies like Hive, Presto, and Spark.

- Proficiency in fine-tuning and optimizing large language models (LLMs).

- Experience with GRC (Governance, Risk, and Compliance) platforms.

- Experience in retrieval-augmented generation (RAG) systems.

- Familiarity with agentic workflows and their applications in machine learning and AI systems.

- Master's degree in a relevant field.

For New York, NY-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.