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Customer Escalation Specialist Ii jobs at Uber
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374 jobs found
10.09.2024
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Uber Customer Escalation Specialist II United States, West Virginia
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Provide world class customer support through emails and phone calls for users. Handle the escalation from the Customer Service Team. Help users troubleshoot any issues they experienced. Be the advocate...
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24.06.2024
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Uber Customer Escalation Support Specialist United States, West Virginia
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Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone. Ensure low to medium complexity customer issues are resolved using procedures. Ensure high customer satisfaction...
23.06.2024
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Uber Customer Escalation Support Senior Specialist United States, West Virginia
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Team Metrics/Customer experience. Maintain Team CSAT and Team Quality together with Team Lead. Strong analytical skills in identifying trends and insights. Partner Management. Proficient written and verbal communication skills in...
22.06.2024
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Uber Customer Escalation Support - Senior Team Lead United States, West Virginia
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Operations Management: Manage a team of 3-4 team leads and 60 CSRs and be responsible for all the operational goals of the LOB. Process improvement: Identify operational and structural weaknesses...
23.06.2024
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Uber COE Specialist II United States, West Virginia
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Demonstrate empathy while solving customer concerns. Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure,...
23.06.2024
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Uber Learning Specialist II United States, West Virginia
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Effectively and Efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process and Soft Skills and Continuous Learning for existing employees. Facilitate, Drive, Track and Report Completion of...
24.06.2024
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Uber COE Specialist II United States, West Virginia
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Social Media - Ticket Handling. Communicate with high profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross...
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Description:Full job details
Provide world class customer support through emails and phone calls for users. Handle the escalation from the Customer Service Team. Help users troubleshoot any issues they experienced. Be the advocate...
These jobs might be a good fit
Discover your dream career in the high tech industry with Expoint. Our platform offers a wide range of Customer Escalation Specialist Ii jobs opportunities, giving you access to the best companies in the field, like Uber. With our easy-to-use search engine, you can quickly find the right job for you and connect with top companies. No more endless scrolling through countless job boards, with Expoint you can focus on finding your perfect match. Sign up today and follow your dreams in the high tech industry with Expoint.