Business Development Specialist Ii S2 jobs at Uber
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589 jobs found
31.08.2025
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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Develop a comprehensive view of the client that includes their business priorities, competitive edge in the marketplace, industry trends, and key strategic partner relationships. Grow and retain a book of...
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Generate qualified new business opportunities through outbound prospecting. Conduct strategic outbound outreach into accounts (1,000+ employees) via calls, emails, and LinkedIn. Research target accounts, map buying personas, and tailor outreach...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
Create wireframes, visual designs, and prototypes to solve complex UX problems. Present work in various mediums and fidelities throughout the design process. Give and solicit feedback from other designers to...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
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