Risk Compliance Specialist Ii - Document Escalations Queue jobs at Uber
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Uber Program Specialist IV Escalations United States, West Virginia
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues. Report & document issues with reporting parties using various platforms. Master multiple knowledge bases and contact management...
Analyze metrics, risk factors, and compliance standards to identify areas for improvement. Develop and implement strategies to enhance service quality, mitigate risks, and ensure compliance with regulatory requirements. Identify emerging...
Social Media - Ticket Handling. Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit. Manage escalations from various internal teams i.e. IRT, ECR, Cross support,...
Create wireframes, visual designs, and prototypes to solve complex UX problems. Present work in various mediums and fidelities throughout the design process. Give and solicit feedback from other designers to...
Build Uber's global support escalation strategy and processes. Set a clear vision, tie together existing strong individual efforts, and execute an integrated approach to uplift support quality. Lead the global...
Partner & refine long term vision for charter with Product Leadership along-with identification of New Opportunities on basis of evolving landscape of Global financial regulations, User Needs & External Platform/Industry...
Analyze support escalations data to identify root causes and trends impacting customer experience, and collaborate with relevant teams to implement solutions. Lead cross-functional initiatives to drive defect reduction and process...
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