Pos Systems Field Technician jobs at Truist in United States, Raleigh

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide on-site hardware support 24 hours a day/ 7 days a week when on call.
2. Perform hardware and software upgrades as required to maintain operating systems for clients on a maintenance program.
3. Provide service within the contracted timeframe.
4. Provide second level technical support for POS Systems Support Analysts and Field Technical I staff.
5. Maintain replacement parts and service inventory.
6. Assist in the sales process by perform technical analysis of the client site and provide feedback for quote generation.
7. Provide feedback and suggestions to clients on latest product offers when providing onsite service.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Computer Science or a related technology field, or equivalent education and related training or experience
2. 7+ years of experience in a hardware software field support role
3. Strong interpersonal and communication skills
4. Strong technical comprehension skills
5. Strong hardware diagnostic and troubleshooting skills
6. Certified Microsoft Windows Administrator
7. Strong networking comprehension skills

1. Undergraduate degree in a technology related field
2. 5 + years in supporting restaurant systems

Regular or Temporary:

English (Required)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Serve as a key liaison between the Technology Delivery team and LOBs.

4. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.

5. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements

6. Perform current state analysis of existing business systems, applications and functions.

7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.

8. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.

9. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.

10. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).

11. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.

12. Attend business unit management meetings, as needed.

13. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

14. Observe and ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).

15.Coach and mentor junior level Business Analysts.

QUALIFICATIONS

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Required Qualifications:

1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development

2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality

3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements

4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies

5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively

6. Strong presentation, verbal and written skills

7. Ability to manage multiple concurrent projects, activities and tasks under time constraints

8. Ability to effectively interface with staff at all levels and resolve conflicts

10. Excellent facilitation and organizational skills

11. Strong critical and analytical thinking and problem-solving skills

12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

13. Understand core systems, applications and technical platforms

Preferred Qualifications:

1. Demonstrated experience in mainframe systems analysys

2. Banking domain experience, preferably with core deposit systems

2. Ability to read, analyze and interpret technical data

3. Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need