Decision Science Lead - Consumer Card Products jobs at Truist in United States, Charlotte

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

• Act as an individual contributor supporting analytics projects and executing against the objectives of assigned business group. Using an interdisciplinary approach of leveraging concepts from business, applied statistics and math, operations research, information technology, process design and behavioral sciences, will work both independently and with internal teammates to produce analytic insights that help the Line of Business (LOB) make informed, data-driven decisions with an objective of driving quantifiable, optimized business results in support of company goals.
• Focus on high impact, visible analyses and initiatives across multiple business models, covering banking channels, segments, and products.
• Partner on target initiatives as assigned; work independently and with internal teammates to drive decision science projects leveraging quantitative analysis techniques, including machine learning, in pursuit of business optimization and impact.
• Pursue business outcomes valued through increased revenue and/or efficiency leveraging data-driven insights powered by analytics in support of enhanced decision-making. Focus on continuous improvement in decision science delivery and outcomes in pursuit of business optimization.
• Explore and apply tools to solve business challenges and deliver solutions that are timely, accurate, and repeatable.
• Exercise sound judgment, risk management, and foster a client centric culture throughout design, development, and deployment practices.
• Foster communication and partnership across multiple levels of the organization including engagement with LOB contributors and junior-level managers.

Requirements

• Must have a Bachelor’s degree in Data Science, Analytics, Computer Science, Information Systems, or related analytic field plus 7 years of progressive experience in data analyst or research positions performing/utilizing the following:
o Performing quantitative analysis and data analytics
o Statistical methods, including a broad understanding of classical statistics, probability theory, time-series, and primary statistical tests
o Data cleansing and preparation methodologies, including regex, filtering, indexing, interpolation, and outlier treatment.
o Data Analysis techniques, EDA, Data Visualization to effectively communicate to stakeholders, clarify requirements and make effective suggestions.
o Data Engineering to effectively extract, transform, load the data and for further model deployment, including model maintenance and operation.
o Natural Language Processing techniques
o Utilizing experience with: SQL, Teradata, Hadoop, SAS, Python, R, SAS E-Miner, Tableau, Oracle, Azure, Excel, PowerPoint, and Word.

• In the alternative, employer will accept a Master’s degree in Data Science, Analytics, Computer Science, Information Systems, or related analytic field plus 5 years of experience in data analyst or research positions performing/utilizing the aforementioned.

• Must have at least 2 years of decision science/analytics project management experience with a diverse project focus and demonstrated results, including:

• Performing cross-functionally and collaboratively, focused on supporting business partners with enhanced insights

• Engaging and supporting internal business partners, product sets, and projects, connecting insights with execution and business impact

• Providing leadership on target initiatives
• Managing multiple projects with tight deadlines in a collaborative environment to drive maximum impact

• Position may be eligible to work hybrid/remotely but is based out of and reports to Truist offices in Charlotte, NC. Must be available to travel to Charlotte, NC regularly for meetings and reviews with manager and project teams within 24-hours’ notice.

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Working with the LOB leader to develop business strategy and drive performance
2. Serving as a trusted advisor and extension of leadership in providing vision, direction, and expertise to identify, prioritize, and execute initiatives and key deliverables
3. Leading meetings, advisory councils, and steering committees to facilitate decision-making and support implementation of recommendations aligned with LOB objectives
4. Driving the agenda and approach for operating routines including LOB leadership meetings and business reviews
5. Preparing presentations for LOB leader, including regular town halls, leadership meetings, and leadership offsites
6. Executing on “run the business” activities including meetings, events & client engagement, business overviews, headcount tracking and management, HR initiatives, etc.
7. Partnering with functional partners including finance, HR, credit & risk management, legal & compliance, marketing & communications, events, and technology
8. Partner with leadership, HR, and sales enablement teams to ensure compensation & incentive structures are aligned to business strategies
9. Creating a culture of collaboration and trust through frequent and transparent communication, professionalism, and respect

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 12+ years overall experience and background in strategic planning, consulting, and investment banking preferred
2. Prior experience and/or understanding of Wholesale Banking fundamentals, including product and service capabilities, organizational structure and alignment, and internal process/systems/data
3. 4+ years of credit, portfolio, and/or relationship management experience
4. Strong knowledge and experience in strategic planning and execution, including creating and executing comprehensive plans associated with business mergers, conversions, product changes, technology releases, policy changes, and line of business strategic plans
5. Strong critical thinking skills combined with strategic business focus
6. Proven ability to cultivate strong relationships and execute growth initiatives across lines of business including commercial banking, commercial real estate, corporate & investment banking, and wealth management
7. Ability to influence, partner, and negotiate with senior business leaders to resolve conflicts and gain commitment to accomplish business goals
8. Demonstrated experience fostering strong partnership, promoting teamwork, and building an inclusive culture
9. Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
10. Sense of urgency and ability to multi-task and manage competing projects in a deadline-driven environment
11. Excellent verbal, written, and interpersonal communication skills
12. Passion for results and personal accountability for achievement
13. Ability to translate and present complex data in a manner that educates, enhances understanding, and influences decisions
14. Advanced skills in data visualization and storytelling
15. Ability to successfully operate in a complex and matrixed environment

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:

• Act as an individual contributor supporting analytics projects and executing against the objectives of assigned business group. Using an interdisciplinary approach of leveraging concepts from business, applied statistics and math, operations research, information technology, process design and behavioral sciences, will work both independently and with internal teammates to produce analytic insights that help the Line of Business (LOB) make informed, data-driven decisions with an objective of driving quantifiable, optimized business results in support of company goals.
• Focus on high impact, visible analyses, and initiatives across multiple business models, covering banking channels, segments, and products.
• Partner on target initiatives as assigned; work independently and with internal teammates to drive decision science projects leveraging quantitative analysis techniques, including machine learning, in pursuit of business optimization and impact.
• Pursue business outcomes valued through increased revenue and/or efficiency leveraging data-driven insights powered by analytics in support of enhanced decision-making. Focus on continuous improvement in decision science delivery and outcomes in pursuit of business optimization.
• Explore and apply tools to solve business challenges and deliver solutions that are timely, accurate, and repeatable.
• Exercise sound judgment, risk management, and foster a client centric culture throughout design, development, and deployment practices.
• Foster communication and partnership across multiple levels of the organization including engagement with LOB contributors and junior-level managers.

Requirements

• Must have a Bachelor’s degree in Data Science, Analytics, Statistics or related analytic field plus 5 years of progressive experience in quantitative analyst or research positions performing/utilizing the following:
o Performing quantitative analysis and data analytics
o Statistical methods, including a broad understanding of classical statistics, probability theory, econometrics, time-series, and primary statistical tests
o Linear algebra concepts for optimization, complex matrix operations, eigenvalue decompositions, and principal components.
o Data cleansing and preparation methodologies, including regex, filtering, indexing, interpolation, and outlier treatment.
o Data Analysis techniques, EDA, Data Visualization to effectively communicate to stakeholders, clarify requirements and make effective suggestions.
o Data Engineering and ML-Ops to both effectively extract, transform, load the data and for further model deployment, including model maintenance and operation.
o Natural Language Processing techniques and other related Deep Learning knowledge.
o Building and managing interactive dashboards in Adobe Analytics workspace to deliver actionable insights, address ad hoc marketing requests, and improve reporting efficiency through advanced segmentation and custom metrics.
o Utilizing experience with: SQL, SAS, Python, R, SAS E-Miner, Tableau, Qlik, IBM DB2, Oracle, and Hue.

• In the alternative, employer will accept a Master’s degree in Data Science, Analytics, Statistics or related analytic field plus 3 years of experience in quantitative analyst or research positions performing/utilizing the aforementioned.

• Must have at least 2 years of decision science/analytics project management experience with a diverse project focus and demonstrated results.

• Position may be eligible to work hybrid/remotely but is based out of and reports to Truist offices in Charlotte, NC. Must be available to travel to Charlotte, NC regularly for meetings and reviews with manager and project teams within 24-hours’ notice.

Regular or Temporary:

English (Required)

1st shift (United States of America)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Engage in risk management activities with the line of business, proactively identifying existing and emerging risks, evaluating the significance of the risks, and providing support in managing acceptance or mitigation of the identified risks.

2. Lead a team of risk specialist and analyst level professionals responsible for executing the responsibilities of various operations and enterprise risk programs in accordance with the program requirements (i.e. Risk control self-assessments, issues management).

4. Support the business in the development of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).

5. Provide risk management support and oversight for change activities (both business and regulatory change).

7. Support the business for all audit and regulatory exam engagements.

8. Communicate with assigned business unit’s leadership regarding activities, trends, and events pertaining to risk, regulatory, audit and loan review activities. Promote various risk initiatives and their supporting metrics.

9. Work alongside the Risk Program Execution team in executing and supporting all risk program activities as defined in policy.

10. Coach and develop risk professionals.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business, Finance or science/academic field, or equivalent education and related training or experience.

2. 8+ years of risk management experience in financial services or related field.

3. 6+ years of leadership experience.

4. Subject matter expertise in assigned/specified line of business.

5. Broad risk and regulatory knowledge with an emphasis on: Credit, Market, Liquidity, Compliance, Operational, Reputation and Strategic Risks.

6. Strong leadership and communication skills.

7. Ability to think critically and strategically, multi-task, and drive change.

8. Strong quantitative, governance, and analytic abilities.

9. Ability to provide effective challenge to senior leaders and business partners.

10. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

11. Ability to travel, occasionally overnight

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client’s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education
2. Two years of teller or cash handling or client service experience
3. Six months of client relationship building or sales experience
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
6. Ability to multi-task under time constraints
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be includedPreferred Qualifications:

1. One year of client relationship building or sales experience
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention
3. Experience with sourcing and prospecting for new clients and client relationship building
4. General understanding of bank operations, policies and procedures

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
3. Foster communication and partnership across multiple levels of the organization including engagement with LOB leaders and senior managers. Responsible for stewarding relationships, delivering on promises, and building trust with partners while delivering on LOB and company goals.5. Champion the use of tools to solve business challenges and deliver solutions that are timely, accurate, and repeatable.
6. Exercise sound judgment, risk management, and foster a client centric culture throughout design, development, and deployment practices.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. The incumbent must demonstrate a combination of academic aptitude, quantitative skills, business acumen, working knowledge of transaction processing application software, application processing systems, and collection inventory systems, strategic and creative thinking, and excellent written and verbal communications skills
2. Bachelor’s degree or equivalent education and 7+ years of experience in Banking, Finance, Decision/Data Science, Analytics, Computer Science, Applied Mathematics or Engineering, or equivalent education and related training or experience
3. 4+ years of decision science/analytics project management experience with a diverse project focus and demonstrated results
4. Must act as role model, able to perform in a cross-functional and collaborative team environment focused on supporting business partners with enhanced insights
5. Demonstrated ability to engage and manage a diverse set of internal business partners, product sets, and projects, connecting insights with execution and business impact
6. Innovative and strategic thinker with ability to connect to practical application, providing leadership on target initiatives, with a strong bias to action and focus on quantifiable business impact
7. Experience in managing multiple projects with tight deadlines in a collaborative environment, with ability to pivot and align resources to drive maximum impact
8. Ability to maintain a high level of competency in statistical and analytical principles, tools, and techniques. Champion application of emerging decision science techniques by supporting teammate training and development and building business partner awareness
9. Incumbent should have an understanding of various database environments (IBM DB2, Oracle), technical programming skills (SAS, SQL, Toad), exposure to applied data science tools (R, Python, SAS E-Miner), familiarity with data visualization and BI tools (Tableau, MicroStrategy), and demonstrated proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

1. Master’s or PhD in a quantitative field such as Finance, Mathematics, Analytics, Data Science, Computer Science, or Engineering
2. 10+ years of experience in Banking, Finance, Decision/Data Science, Analytics, Computer Science, Applied Mathematics or Engineering
3. 2+ years of analytics management experience with a diverse project focus and demonstrated results

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:Responsible for managing strategic and tactical aspects of assigned product portfolio as it relates to meeting the needs of targeted markets and strategic goals. Responsible for managing the product lifecycle processes (e.g. ideation, development, management, marketing, communication, commercialization, profitability, sales support strategies) and ongoing risk management. Plan, promote, manage and coordinate activities for assigned product portfolio and ensure synergy with related product line managers to ensure product line objectives are accomplished within prescribed timeframe and parameters.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree or equivalent education and related training
2. Eight years of experience in a financial services or consulting firm, working on teams with responsibility for strategic planning, product management, sales force effectiveness and industry analysis
3. Strong product management, design and development skills
4. Equal enthusiasm for high-level strategic planning and tactical daily execution
5. Strong leadership and management skills
6. Ability to interact with senior management and clients
7. Excellent verbal and written communication, presentation, organization and time-management skills
8. Superior influencing, negotiating and conflict management skills
9. Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
10. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
11. Ability to travel, occasionally overnight

Preferred Qualifications:
1. MBA or Masters of Science in Computer Science or Information Systems
2. Creative problem solver, demonstrated research skills
3. Ability to create strong strategic plans and business cases for new opportunities
4. Ability to synthesize complex information and to communicate effectively with associates at all levels
5. Self-starter, energetic, high level of emotional maturity