Service Supervisor jobs at Tesla

As a Service Supervisor at Tesla, you are responsible for leading and developing a team of highly motivated employees. You will collaborate with various departments to help ensure the customer service needs of Tesla customers are met. Your goal is to create a positive customer experience that will exceed customer expectations. You will lead service technicians in their day-to-day responsibilities and provide guidance on escalated customer service concerns. You will coach and train technicians on customer service techniques and provide feedback on work performance. You will ensure service technicians use appropriate problem-solving skills to resolve customer service issues and suggest potential solutions and follow through on them. You should have a commitment to customer service excellence with excellent patient interviewing, listening, and problem-solving skills. You must also demonstrate the ability to lead a team and have the technical knowledge of automotive service and repair. Detail-oriented interpersonal and communication skills are crucial to this role. In addition, you will need experience with customer service in the automotive repair and service industry. Knowledge of operating systems and software used by Tesla for service tracking and reporting is helpful. At Tesla, this service supervisor role requires knowledge, drive, and enthusiasm. The position involves ensuring customer satisfaction, providing the best service, and upholding the reputation of the company through continuous focus on customer needs. If you have the above qualities and are committed to providing Tesla with excellent customer service, then this might be the perfect role for you.