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Customer Service Representative jobs at Tesla
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411 jobs found
12.05.2025
T
Tesla Field Service Technician Utility United States, Texas, Irving
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Description:
What You’ll Do What You’ll Bring
- Troubleshoot and repair equipment as defined by the service engineering team and Perform tasks requiring a high level of skill and patience
- Perform required preventative maintenance activities on stationary battery systems to maintain warranty coverage
- Comfort working on a utility site and maintaining a safety focus
- Operate a variety of hand tools, power tools, diagnostic and measuring equipment
- Develop and follow best practices and procedures for various maintenance activities related to Tesla Energy equipment
- Maintain high levels of communication and feedback within the Tesla Energy service organization; prepare daily updates of work completed, problems identified, and future timelines
- Have flexibility to provide support outside your region and possibly outside the country as required along with availability travel for extended periods of time covering multiple locations
- Ability to navigate NEC guidelines and knowledge of NFPA 70E practices and CPR & Low Voltage Rescue SCADA experience is a plus
- Previous electrical trades experience working with power/hand tools, electrical equipment, isolation meters and multimeters (Oscilloscopes is a plus)
- Attend site daily and travel up to 2 weeks at a time with short notice and flexibility to work on weekends and overtime
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
- Valid driver’s license required
- Strong computer skills. Comfort with Microsoft office and cloud-based computing programs. Ability to communicate and function well in a mobile office setting
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12.05.2025
T
Tesla Service Technician United States, Minnesota
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Description:
What You’ll Do What You’ll Bring
- Execute both basic and advanced diagnostic and repair work on all Tesla products
- Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
- Operate a variety of high-quality hand, power, and shop tools
- Utilize a company supplied laptop for diagnostics and online training
- Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
- Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
- Section 609 Refrigerant handling certification, preferred
- Evidence of a "safety first" attitude
- Basic command of the English language
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
- Valid driver's license required
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12.05.2025
T
Tesla Service Technician United States, Connecticut
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Description:
What You’ll Do What You’ll Bring
- Execute both basic and advanced diagnostic and repair work on all Tesla products
- Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
- Operate a variety of high-quality hand, power, and shop tools
- Utilize a company supplied laptop for diagnostics and online training
- Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
- Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
- Section 609 Refrigerant handling certification, preferred
- Evidence of a "safety first" attitude
- Basic command of the English language
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
- Valid driver's license required
Expand
12.05.2025
T
Tesla Field Service Technician Utility United States, Texas, San Antonio
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Description:
What You’ll Do What You’ll Bring
- Troubleshoot and repair equipment as defined by the service engineering team and Perform tasks requiring a high level of skill and patience
- Perform required preventative maintenance activities on stationary battery systems to maintain warranty coverage
- Comfort working on a utility site and maintaining a safety focus
- Operate a variety of hand tools, power tools, diagnostic and measuring equipment
- Develop and follow best practices and procedures for various maintenance activities related to Tesla Energy equipment
- Maintain high levels of communication and feedback within the Tesla Energy service organization; prepare daily updates of work completed, problems identified, and future timelines
- Have flexibility to provide support outside your region and possibly outside the country as required along with availability travel for extended periods of time covering multiple locations
- Ability to navigate NEC guidelines and knowledge of NFPA 70E practices and CPR & Low Voltage Rescue SCADA experience is a plus
- Previous electrical trades experience working with power/hand tools, electrical equipment, isolation meters and multimeters (Oscilloscopes is a plus)
- Attend site daily and travel up to 2 weeks at a time with short notice and flexibility to work on weekends and overtime
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
- Valid driver’s license required
- Strong computer skills. Comfort with Microsoft office and cloud-based computing programs. Ability to communicate and function well in a mobile office setting
Expand
23.04.2025
T
Tesla Field Service Technician Residential Energy Service United States, Hawaii, Mililani
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Description:
What You’ll Do What You’ll Bring
- Perform required preventive maintenance activities on inverters to maintain warranty coverage
- Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements
- Report writing, where required, to comply with deliverables in O&M contracts
- Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
- Prioritize conflicting work requests and escalations
- Respond to customers’ concerns with the performance or functionality of their system
- Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of
- Minimum one-year experience installing, maintaining, and troubleshooting solar PV systems. A valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate
- Proficiency in installing inverters and able to work with various ground and roof mount racking systems and understanding the NEC codes that relate to solar PV installations and knowledge of NFPA 70E practices
- Ability to stay organized in a fast-paced environment with aggressive timelines while working independently and managing your own schedule
- Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)
- Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time along with working in extreme environments e.g. hot sun, below freezing etc. Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
- Comfortable making decisions independently and handling emergency situations with a calm and directed manner while showcasing excellent customer service skills
- Ability to work well with others in a collaborative team environment and able to travel for up to 2 weeks at a time
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23.04.2025
T
Tesla Service Manager United States, California
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Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
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23.04.2025
T
Tesla Service Technician United States, Kentucky, Louisville
Share
Description:
What You’ll Do What You’ll Bring
- Execute both basic and advanced diagnostic and repair work on all Tesla products
- Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
- Operate a variety of high-quality hand, power, and shop tools
- Utilize a company supplied laptop for diagnostics and online training
- Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
- Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
- Section 609 Refrigerant handling certification, preferred
- Evidence of a "safety first" attitude
- Basic command of the English language
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
- Valid driver's license required
Expand
Share
Description:
What You’ll Do What You’ll Bring
- Troubleshoot and repair equipment as defined by the service engineering team and Perform tasks requiring a high level of skill and patience
- Perform required preventative maintenance activities on stationary battery systems to maintain warranty coverage
- Comfort working on a utility site and maintaining a safety focus
- Operate a variety of hand tools, power tools, diagnostic and measuring equipment
- Develop and follow best practices and procedures for various maintenance activities related to Tesla Energy equipment
- Maintain high levels of communication and feedback within the Tesla Energy service organization; prepare daily updates of work completed, problems identified, and future timelines
- Have flexibility to provide support outside your region and possibly outside the country as required along with availability travel for extended periods of time covering multiple locations
- Ability to navigate NEC guidelines and knowledge of NFPA 70E practices and CPR & Low Voltage Rescue SCADA experience is a plus
- Previous electrical trades experience working with power/hand tools, electrical equipment, isolation meters and multimeters (Oscilloscopes is a plus)
- Attend site daily and travel up to 2 weeks at a time with short notice and flexibility to work on weekends and overtime
- Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
- Valid driver’s license required
- Strong computer skills. Comfort with Microsoft office and cloud-based computing programs. Ability to communicate and function well in a mobile office setting
Expand
These jobs might be a good fit
Working as a customer service representative for Tesla is a job filled with excitement and opportunities. Tesla is an innovative leader in the tech industry, creating products and services that are transforming the way people drive and experience automotive transportation.
In this role, customer service representatives act as the primary point-of-contact for Tesla customers and provide excellent customer service. This role involves interacting with customers over the phone, responding to customer inquiries, resolving customer complaints, and providing technical support.
Tesla customer service representatives must possess strong interpersonal and communication skills, exceptional problem-solving autonomy, and a keen eye for detail. A positive attitude, patience, and understanding are key traits for a successful customer service representative.
Customer service representatives have the chance to work with groundbreaking technology and must have a basic understanding of automotive repair, charging station maintenance, and vehicle operational systems. With the advancement of technology and ongoing improvement of Tesla products, customer service representatives must stay informed of product changes and customer service policies in order to effectively serve customers.
The ideal candidate for this position must demonstrate a strong aptitude for customer relations and demonstrate the ability to work independently or in a team environment. At Tesla, our customer service representatives thrive in a culture of continual improvement and innovation, offering excellent customer service to both existing and new customers. Working at Tesla is a thrilling opportunity to push the boundaries of technology and help customers find new ways to power their lives.