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Service Advisor jobs at Tesla in United States, Tampa
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United States
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Tampa
3 jobs found
16.04.2025
T
Tesla Service Manager United States, Florida, Tampa
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Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and...
Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Bachelor’s degree or equivalent professional experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid drivers license required
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16.04.2025
T
Tesla Service Advisor United States, Florida, Tampa
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Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers. Assess technical issues, offering solutions over the...
Description:
What You’ll Do What You’ll Bring
- Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
- Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
- Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
- Conduct transactions, guide customers through corrections, and summarize repair work performed
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
- Proactive willingness to learn emerging automotive technologies
- Ability to manage multiple priorities in order to meet business critical deadlines
- Valid driver's license required
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05.04.2025
T
Tesla Parts Advisor United States, Florida, Tampa
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Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments. Monitor inventory within the parts system, communicate parts updates and availability with relevant...
Description:
What You’ll Do What You’ll Bring
- Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
- Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
- Review upcoming appointments and ensure they are properly prepared and documented in our system · Prepare internal orders for shipment to other service center locations
- Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
- Systematically receive, inspect, and put away stock and special-order parts
- Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
- Pick up and transport parts using van or forklift, engaging third parties when necessary
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to thrive in a team-based environment and achieve common goals
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Able to communicate, read, and write effectively in the English language on all levels · Proficient in MS Office
- Valid driver’s license required and ability to obtain appropriate state licensing, where applicable
- Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
- Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department
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These jobs might be a good fit
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and...
Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Bachelor’s degree or equivalent professional experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid drivers license required
Show more
These jobs might be a good fit
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