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Customer Service Representative Collision jobs at Tesla in United States, Sunnyvale
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United States
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Sunnyvale
5 jobs found
23.04.2025
T
Tesla Associate Service Manager United States, California, Sunnyvale
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Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and...
Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Technical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
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22.04.2025
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Tesla Customer Service Representative Collision United States, California, Sunnyvale
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Work scheduling maintenance. Vehicle arrival preparation. Rental coordination and expectations. Vehicle status updates. Material and supplies reordering. Repair review and delivery. Ability to establish and maintain cooperative working relationships with...
Description:
What You’ll Do What You’ll Bring
- Work scheduling maintenance
- Vehicle arrival preparation
- Rental coordination and expectations
- Vehicle status updates
- Material and supplies reordering
- Repair review and delivery
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Must be willing to train others
- Ability to work independently in limited supervision environments
- Microsoft Office experience preferred
- Excellent writter and verbal communication skills as well as the ability to follow instructions
- Certfificate from Vocational School in Collision Repair preferred
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22.04.2025
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Tesla Service Technician United States, California, Sunnyvale
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Execute both basic and advanced diagnostic and repair work on all Tesla products. Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and...
Description:
What You’ll Do What You’ll Bring
- Execute both basic and advanced diagnostic and repair work on all Tesla products
- Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
- Operate a variety of high-quality hand, power, and shop tools
- Utilize a company supplied laptop for diagnostics and online training
- Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
- Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
- Section 609 Refrigerant handling certification, preferred
- Evidence of a "safety first" attitude
- Basic command of the English language
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
- Valid driver's license required
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15.04.2025
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Tesla Collision Technician United States, California, Sunnyvale
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Follow standards and work in teams. Perform structural and cosmetic repairs on Tesla Model S, Model X, Model Y, and Model 3 vehicles in accordance with Tesla specific repair procedures....
Description:
What You’ll Do What You’ll Bring
- Follow standards and work in teams
- Perform structural and cosmetic repairs on Tesla Model S, Model X, Model Y, and Model 3 vehicles in accordance with Tesla specific repair procedures
- Use Celette Frame Jigs for setting new structural components
- Glue, rivet, and weld structural components being replaced
- Repair exterior cosmetic panels via metal finishing and body filler
- Replace all parts associated with collision repair including body panels, suspension parts, vehicle structure, radiators, airbags and trim
- Proficient in Mig Welding
- 5+ years of experience as an Automotive Collision Repair Technician
- Capable of reading and comprehending automotive repair procedures
- Excellent attitude and enjoys working with others in teams
- Neat and organized work habits
- Vocational Certificate in Collision Repair and I-CAR Mig Welding certification is a plus
Valid Driver's License, Preferred
- Must be at least 18 years of age
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10.04.2025
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Tesla Field Service Technician Commercial United States, California, Sunnyvale
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Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage. Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehicle charging stations and updating...
Description:
What You’ll Do What You’ll Bring
- Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage
- Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehicle charging stations and updating online case logs accurately
- Attend and demonstrate outstanding performance at multiple inverter training schools
- Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
- Report writing, where required, to comply with deliverables in commercial O&M contracts
- Respond to customers’ concerns with the performance or functionality of their system
- Ensure the vehicle, tooling, electronics, software, and company issued property are well-kept
- Electrical trades experience within troubleshooting power electronics and low voltage controls
- Previous experience working with power/hand tools, electrical equipment, isolation meters and multimeters
- Experience navigating numerous computer applications and technology independently
- Ability to travel to numerous sites daily and travel up to 2 weeks at a time with short notice
- Flexibility to work on weekends and/or overtime along with overnight stay to support Tesla’s critical mission
- Must be able to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
- Valid driver's license required
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Share
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and...
Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Technical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
Show more
These jobs might be a good fit
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