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Service Technician jobs at Tesla in United States, Springfield
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Company (1)
Job type
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Job title (1)
United States
State
Springfield
3 jobs found
23.04.2025
T
Tesla Service Manager United States, Massachusetts, Springfield
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Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and...
Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
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16.04.2025
T
Tesla Service Advisor United States, Massachusetts, Springfield
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Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers. Assess technical issues, offering solutions over the...
Description:
What You’ll Do What You’ll Bring
- Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
- Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
- Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
- Conduct transactions, guide customers through corrections, and summarize repair work performed
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
- Proactive willingness to learn emerging automotive technologies
- Ability to manage multiple priorities in order to meet business critical deadlines
- Valid driver's license required
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15.04.2025
T
Tesla Service Technician United States, Massachusetts, Springfield
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Execute both basic and advanced diagnostic and repair work on all Tesla products. Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and...
Description:
What You’ll Do What You’ll Bring
- Execute both basic and advanced diagnostic and repair work on all Tesla products
- Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
- Operate a variety of high-quality hand, power, and shop tools
- Utilize a company supplied laptop for diagnostics and online training
- Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
- Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
- Section 609 Refrigerant handling certification, preferred
- Evidence of a "safety first" attitude
- Basic command of the English language
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
- Valid driver's license required
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Share
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience. Lead by example, prioritize team success, and actively engage in team growth and...
Description:
What You’ll Do What You’ll Bring
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver’s license required
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Service Technician opportunities at Tesla in United States, Springfield. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.