Jobs at Tesla in United States, South Salt Lake

• Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
• Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
• Review upcoming appointments and ensure they are properly prepared and documented in our system
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
• Pick up and transport parts using van or forklift, engaging third parties when necessary

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Able to communicate, read, and write effectively in the English language on all levels · Proficient in MS Office
• Valid driver's license required and ability to obtain appropriate state licensing, where applicable
• Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
• Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department

• Execute both basic and advanced diagnostic and repair work on all Tesla products
• Collaborate with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
• Operate a variety of high-quality hand, power, and shop tools
• Utilize a company supplied laptop for diagnostics and online training
• Accurately document repairs and inspect and maintain shop equipment, requesting replacements as necessary
• Provide direct feedback to Tesla's design and engineering teams to continuously enhance repair procedures and products
• Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment

• Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines
• Section 609 Refrigerant handling certification, preferred
• Evidence of a "safety first" attitude
• Basic command of the English language
• Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word
• Valid driver's license required

• Collaborate with the Sales Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
• Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns related to vehicle quality and preparation
• Recruit, train, and develop management and staff, maintaining prompt position fulfillment, providing ongoing performance evaluation, and ensuring adherence to Tesla's policies and procedures
• Uphold brand standards through facility maintenance, showroom presentation, and cost control, while ensuring compliance with Tesla’s dress code and grooming guidelines

• Bachelor’s Degree, 2+ years applicable experience, proven track record to meet or exceed goals, or equivalent experience
• Self-starting entrepreneur with exceptional management skills, great attention to detail, and ability to prioritize multiple projects while adhering to business-critical deadlines
• Excellent written and verbal communication skills with a dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships and act as a well-respected, trusted partner
• Ability to work evenings and weekends in a retail environment, ability to relocate as needed
• Valid driver’s license required. For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
• Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
• Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies
• Ability to manage multiple priorities in order to meet business critical deadlines
• Valid driver's license required

Shift: 2:30PM - 11:30PM, Monday - Friday

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years Collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred

• Perform vehicle inventory movement, charging, and cleaning
• Coordinate with registration and logistics teams and perform plating, and paperwork verification
• Perform vehicle readiness inspections and report vehicle concerns
• Communicate with customers for scheduling rental pickups and drop-offs and issues while on rent
• Prepare documents for customer arrival and conduct hand-off
• Conduct insurance company or customer invoice generation and payment receipt
• Detail and/or light service advisory experience is preferred

• Proven track record of a great work ethic
• Demonstrated ability to be a team player
• Ability to lift 50 - 60 pounds
• Excellent written and verbal communication skills, and ability to follow instructions
• Microsoft Office suite experience preferred
• Valid driver’s license, preferred

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the Collision Center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from Collision Technicians and the rest of the Collision Center team. Lead, coach and develop a highly engaged team of Technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the Collision Center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred