Delivery Manager jobs at Tesla in United States, Phoenix

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

• Bachelor’s degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years Collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred

• Clean vehicles in compliance with Tesla’s standards before delivery
• Operate equipment such as buffers, hoses, vacuums, etc. to perform detailed cleaning
• Manage vehicle arrivals, inventory across multiple locations, and safely move and charge vehicles as part of the pre-delivery process
• Coordinate with both internal and third-party logistics providers
• Conduct transportation and pre-delivery inspections
• Effectively prioritize tasks to meet deadlines and deliver exceptional quality
• Perform additional tasks and responsibilities as needed to support business operations

• Valid driver's license required
• Ability to lift 50 - 60 pounds
• Strong work ethic with a proven record of reliability and commitment
• Proactive team player with the ability to foster collaborative relationships
• Demonstrated ability to meet and exceed performance goals

We are seeking a full-time Account Manager in the West Region for our Residential Channel sales team. As a sales leader, you’ll accelerate the sales growth of Powerwall & Powerwall+ with our existing B2B value added resellers focused on growing energy storage in the residential market space. In addition, you’ll also identify and onboard new contractors, particularly in underserved markets throughout the Southwest (Arizona, Nevada, and New Mexico). This is an exciting career opportunity in a fast-paced environment that requires wearing several hats. Past experience managing B2B customer relationships in the field is a must. Besides a rock-solid work ethic and a strong team-oriented personality, leaders on our team display excellent communication skills (internal and external) creativity, passion, and a desire to break new ground in a constantly shifting landscape. The sales superstar that we’re looking for will work remotely and is based out of the western region close to a major airport. Travel is an important element of the role and will be required to grow and evolve the business relationships of our B2B clients.

• Support a number of B2B accounts that sell and install Powerwall & Powerwall+
• Recruit and onboard new B2B accounts in markets that require additional sales & service coverage
• Be in our partners offices working to add value to aggressively grow their Powerwall business
• Identify opportunities to drive additional volume of products
• Work cross-functionally to bring new offers, new ideas, and new concepts to market
• Work with management to set ambitious goals and targets – and meet them
• Provide reliable forecasts and tracking for executive teams

• Bachelor’s Degree or equivalent experience
• 3+ years relevant work experience in tech sales; solar and storage experience a plus
• Demonstrated track record of building pipeline and winning business
• Entrepreneurial mindset – proven ability to scale new products and services
• Past experience building networks and relationships at all levels of an organization (internal & external)
• Excellent organization, communication, and documentation skills
• Scrappy – proven capacity to solve complex problems with minimal resources

• Lead Delivery Vehicle Preparation Team and managing documentation
• Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
• Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
• Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
• Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

• Bachelor’s degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service-focused industry, or equivalent experience
• Proven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
• Ability to develop collaborative relationships as a well-respected, trusted partner
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license